Team Lead Real Estate

Victor Crenshaw

**************@*******.*** 817-***-**** Fort Worth, TX

SUMMARY Seasoned Collections Team Lead with 8 years of experience in managing delinquent accounts and optimizing team performance. Skilled in strategic planning, mentoring, and enhancing client relations while ensuring compliance with FDCPA. Seeking to leverage expertise in a Collections Team Lead role to drive successful collection efforts and team productivity.

WORK EXPERIENCE Exeter Finance Irving, Tx

Collections Team Lead May 2020 - Present

• Lead strategic planning initiatives and mentor team members, ensuring effective supervision, workload management, and performance evaluation to optimize team productivity.

Flagship Credit Acceptance LLC. Irving, TX

Sr. Collector II Aug 2019 - Feb 2020

• Managed timely collection efforts on accounts within the 30-120 day delinquency bracket, effectively balancing client satisfaction with the company's financial objectives, contributing to continuous cash flow and reduced bad debt exposure.

• Resolved account discrepancies by identifying issues and determining corrective actions, facilitating communication among collection team members to address and settle escalated payment disputes.

• Enhanced internal team capabilities and client relations through coordination of regular training calls and provision of expert-level customer service to resolve outstanding account balances.

Regional Acceptance Corporation Arlington, TX

Collections Specialist II Oct 2015 - Aug 2019

• Managed delinquent accounts, ensuring effective collection on 30+ days overdue balances, and consistently met established goals and objectives for recovery efforts.

• Prioritized and conducted outbound and inbound calls to negotiate payment plans, successfully facilitating account resolutions in accordance with management directives.

• Addressed customer inquiries and resolved issues related to account settlements, demonstrating a keen ability to assess and respond to client needs.

• Recommended account settlements based on individual case evaluations, always complying with state and federal regulations, including the Fair Debt Collection Practices Act (FDCPA).

EDUCATION Champion School of Real Estate

Accredited By Texas Real Estate Commission Real Estate, Certified - Promulgated Contract Forms, Certified - Real Estate Finance

Fort Worth, TX

2017

Tarrant County College

Bachelors of Science in Business Administration, Business Administration

Fort Worth, TX

1997

CERTIFICATIONS Texas Barber License #630485

Texas Real Estate License #707050

SKILLS Microsoft Office Suite (Word, PDF, Excel, Access) - Advanced • Excellent Analytical, Organizational, Oral, and Written Communication Skills • Managing/Leading Complex Projects • Solid Conflict Management and Decision Making Skills • MS-DOS Programs, Outlook Express Products, Synergy, Bolt, Flash, Tsys, Icdp, Nice, LexisNexis, Homebase, Homesaver, Foreclosure Review Queue, LAMP, CMS Management, HLBPM, Sharepoint, Iportal, Fiserv, MSP Lending Portal, LPS Desktop, Mosaix, Avaya, AS400, Aspect Empower, Tricalc, Venture Access 3.0, Fastrieve, Wamo, LIS, All Office Equipment, Data Entry (10-Key Alpha/Numeric), LoanPro, AppPro, MLA, Repay • Able to Work and Communicate With People on All Levels and in a Variety of Situations Calling for Cooperation and Teamwork • Able to Manage Production Goals, Deadlines, and Various Metrics • Able to Negotiate, Influence, and Collaborate to Build Successful Relationships

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