Accounts Payable Office Manager
Resume:
Melissa Hanchard
Windsor, CT *****
***********@*****.***
Project management professional with successful history of developing, energizing, and leading personnel within technical environments; strategic thinker reputed for driving business goals while controlling costs and improving efficiencies. Results oriented innovator, seeking an opportunity where acquired analytical experience can be leveraged to support business needs of a progressive organization.
PROFESSIONAL EXPERIENCE
Business Office Manager September 2022 – Present
Complete Care at Kimberly Hall South, Windsor, CT
Process admission, discharges and payor changes.
72hr financial meeting with residents and responsible parties.
Assist management with reports and projects.
Assist Residents and family with funeral arrangements.
Daily mid-night and monthly census reporting.
Manage all patient records.
Manage Medicaid application process.
Ordering centers supplies.
Process payments.
Process daily mail.
Process Adjustments, Ancillary charges and refunds in a timely manner.
Process resident’s bills and RFMS transactions in a timely manner.
Reviews and submits center invoices to accounts payable for administration. Accounts Receivable Bookkeeper October 2021 – September 2022 Kimberly Hall South – Genesis Healthcare, Windsor, CT
72hr financial meeting with Residents, POA and responsible parties.
Assist management with reports and projects.
Assist Residents and Family with funeral arrangements.
Daily and monthly census reporting.
Manage all patient records.
Manage Medicaid Application process.
Mid-night census reporting
Ordering centers supplies
Oversee all third-party referrals.
Process Adjustments, Ancillary charges and refunds in a timely manner.
Process Health drive request
Process Mail
Process resident’s bills and RFMS transactions in a timely manner
Reviews and submits invoices to accounts payable for administration. Patient Advocate-PAC Care and Service Center Aug. 15, 2020 – October 2021 CareCentrix, Hartford, CT
Assisted management with reports and projects.
Enrolling patients in Nurse Coaching program.
Manage incoming calls from client referral sources.
Quality assurance procedures.
Response to phone calls and emails in a timely manner.
Supported nursing staff with updated patient information. Interim Team Lead - Product Operations Mar. 6, 2019 – May 17, 2019 CareCentrix, Hartford, CT
Administered coaching to associates as it relates to process errors.
Assisted associates with process related questions.
Inputting associate’s errors into coaching database.
Inputting Patients and Providers information into the systems.
Managing system report.
Managing the Pap Network escalation bin.
Printing and sorting patient’s letters.
Provided support for supervisor in managing personnel matters and any other administrative assistance as needed.
Responsible for driving productivity and quality results within the team. Subject Matter Expert - Product Operations Oct. 2012 – Aug. 15, 2020 CareCentrix, Hartford, CT
Assigning work to associates.
Assist management with reports and projects.
Assist team as a first point contact for questions or escalations.
Assist team with process issues.
Collaborate with the intake team, providers and patients to identify potential solutions when problems are identified with payer sources.
Follow up with doctor’s offices, DME providers and patients regarding referral status.
Helped develop all training and departmental standard work instructions for the manual PEIA, LinCare and Apria process.
Manage incoming calls from client referral sources.
PEIA Insurance Lead Intake Manager responsible for all 180 daily intakes.
Response to phone calls and emails in a timely manner.
Trained new staff members on quality assurance procedures. Claims Tech Feb. 2012 – Oct. 2012
Ironshore Inc., Simsbury, CT
Assigned and completed required setup to prepare claims for handling.
Live Claims, Notice Only and Bordereau Claims.
Managed loss runs and kept up to date information using Excel and database.
Processed claims for Health profit.
Trained new staff members on quality assurance procedures. Third Party Adjudicator Apr. 2006 – Apr. 2010
Omnicare Inc., Cheshire, CT
Assisted management with reports and projects.
Managed authorization process with 48-hour employee follow-up.
Processed rejected claims in real time with full utilization of label suppression while processing a backlog of denied claim.
Supported nursing staff, physician offices, and insurance companies ensuring timely payment of online submitted claims.
Trained new staff members on quality assurance procedures. EDUCATION
Bachelors of Science: Business Management May 2017 Bay State College, Boston, MA
Associates of Science: Business Administration May 2015 Bay State College, Boston, MA
TECHNICAL SKILLS
10-key, 9700 Kph
Certified Pharmacy Technician
E-bins
Intake98
MS Excel, Access, Word, PowerPoint and Outlook
Point Click Care
Resident Funds Management System (RFMS)
DSSI
Ulysses Service Mentor
VOLUNTEER
Girl Scout Troop Leader and Cookie Mom
References available upon request.
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