Customer Service Quality Assurance

Bill MacNeill

Kamloops, BC

Phone: 250-***-****, Email: **************@*****.***

Professional Summary

Detail-oriented and results-driven professional with over 15 years of experience managing operations in the service industry. Proven ability to lead teams, maintain high standards of cleanliness and safety, and implement efficient workflows. Seeking to transition into a Cleaning Supervisor role to apply strong leadership, sanitation compliance, and quality control expertise in a facilities or janitorial setting. Core Competencies

Staff Supervision & Training

Sanitation & Hygiene Compliance

Scheduling & Workflow Management

Inventory Control & Supply Ordering

Quality Assurance

Health & Safety Standards

Team Motivation & Performance

Management

Problem Solving & Conflict Resolution

Customer Service

Relevant Experience & Skills

Sanitation & Hygiene Management

Ensured compliance with strict hygiene protocols in all areas of food preparation and service.

Regularly conducted inspections to meet health and safety regulations, achieving high health department ratings.

Trained staff on cleaning procedures, equipment use, and chemical handling as per safety data sheets.

Leadership & Team Supervision

Supervised a team of 10+ employees, including cleaners and kitchen staff, across multiple shifts.

Created staff schedules to optimize labor use while maintaining a spotless, safe environment.

Implemented performance improvement plans and conducted regular staff evaluations. Inventory & Supply Oversight

Managed inventory for cleaning and maintenance supplies, ensuring cost-effective stock levels.

Coordinated with vendors for timely ordering and delivery of cleaning products and equipment.

Monitored usage and reduced waste by 15% through better inventory tracking. Professional Experience

General Manager, Wendy’s, Kamloops, BC Feb. 2019- June 2022

Assistant Manager, Wendy’s, Kamloops, BC Dec. 2007- Jan. 2019 Education

Cooking Program, Vancouver Vocational Institute, Vancouver, BC References Available Upon Request

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