Data Analytics Senior Manager
Resume:
AKASH MISHRA
New Delhi, India
**********@*****.***
Experienced and results-driven Sales Professional with 9 years of demonstrated success in the banking industry. Adept at utilizing analytical skills to drive strategic sales initiatives and exceed targets. Proven track record in Key Account Management, fostering long-term relationships with clients to maximize sales opportunities and revenue growth. Recognized for implementing innovative sales strategies tailored to the dynamic banking industry landscape. Possess a deep understanding of market trends, competitor analysis, and customer needs to develop effective sales plans. Skilled in leveraging data analytics to forecast sales trends, identify opportunities, and optimize performance. PROFESSIONAL EXPERIENCE
HDFC Bank Senior Manager - Aug’21 – Present
• Managed a team of over 15 sales officers, providing mentorship and coaching to enhance performance and prepare for year-end discussions and incentive structure evaluation.
• Expertise in managing consumer durable loan portfolios and providing innovative working capital solutions. Skilled in cross-selling financial products, including EMI cards, credit cards, personal loans, and loans on credit cards, driving growth and enhancing customer satisfaction.
• Skilled in acquiring new clients, ensuring their retention through exceptional service, driving additional business opportunities, and fostering strong relationships with stakeholders to achieve mutual growth and success.
• Proficient in overseeing open markets and alternative direct channels for debit card customers in Delhi/NCR, while effectively monitoring consumer durable loans and managing default risks to optimize portfolio performance.
• Early warning signals effectively identified potential issues, allowing timely interventions that reduced bounce charges, optimized operational efficiency, and improved customer satisfaction through proactive management and swift problem resolution strategies.
• Implemented robust control measures, perform regular audits, enhance employee training, establish clear reporting channels, and utilize data analytics to identify and mitigate potential fraud risks effectively.
• Analyzed and monitored databases related to loan disbursal and customer demographics. Utilized identifiers like pin code and customer profiles to effectively reduce fraud and default rates, ensuring more secure lending processes and improved risk management in financial services.
IDFC FIRST Bank Territory Sales Manager - Apr’21 – Jul’21
• Managed stakeholder relationships with retail chain measures, fostering strong partnerships and effective communication to drive collaboration, enhance business opportunities, and support successful project execution across the organization.
• Developed and maintained daily Management Information System (MIS) reports to analyze business trends, track pending actions, and monitor the onboarding of new accounts. This proactive approach ensured data accuracy and provided actionable insights for strategic decision-making and operational efficiency.
• Performed benchmarking analysis of competitor marketing strategies in relation to the company's current methods. This evaluation supported informed decision-making and strategic improvements, leading to enhanced marketing effectiveness and better competitive positioning.
Bajaj Finserv Sales Manager - Aug’18 – Mar’21
• Consistently overachieved business and cross-sell targets for consumer durable loans, EMI cards, extended warranties, and working capital, driving revenue growth and enhancing customer satisfaction through effective sales strategies and relationship management.
• Analyzed complex datasets and developed PowerPoint presentations featuring dashboards and visualizations, effectively communicating insights and findings to stakeholders, thereby enhancing data-driven decision-making and fostering a deeper understanding of key trends.
• Collaborated with Business Development, Marketing, and Program Management teams to formulate winning strategies and themes, fostering synergy across departments and driving successful outcomes that aligned with company objectives.
• Implemented enhanced controls to prevent future fraud and escalation of issues, improving risk management processes and safeguarding company assets, ultimately contributing to a more secure and reliable operational environment.
Flipkart Reset Business Development Executive - Nov’17 – Aug’18
• Handled zonal offices (Pune, Bangalore, Kolkata) - Coordination in Stock arrangement, Merchandising and Deal activations.
• Improvised (SOP) Standard Operating Procedure of B2C Repair as part of the process excellence team.
• Executed Door to Door Repair delivery process.
• Assisting buyers and sellers to reach strategic business arrangements.
• Collaborate with internal/external team members on various projects L&T Construction Accounts Supervisor - Aug’14 – Apr’16
• Administered Cash and Bank Payments for Construction Sites (TW02 and TW03)
• Handled Subcontractor Finance and Work Orders
• Inventory Management (PO) and Tax reporting, VAT Reporting for TW02 and TW03 Project CORE SKILLS
Key Account Management Negotiation Reporting and Presentation Sales management Business Analysis Fraud Management Microsoft Office (PowerPoint, Excel) Escalations Management Problem Solving ACADEMICS
2018 – PGDM, New Delhi Institute of Management
2014 – BBA, BIT - Mesra
2011 – CBSE
2009 – CBSE
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