Customer Service Representative
Resume:
Constance
C.shephard
Glen Ellyn, IL *****
*****************@*****.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
EXPERIENCE
Arjo - Addison, IL
Customer Service Representative
June 2025 - August 2025
Receive calls through the company switchboard and direct them to the proper destination
Effectively manage phone calls and emails who are inquiring about their order status or who need general information about their order
Take orders and payments over the phone
COMPUSYSTEMS - Lisle, IL
Customer Service Representative
September 2010 - March 2025
Effectively manage phone calls, emails, and live chats from registrants who are inquiring about their registration status or who need general information about their event
Support 60 + calls, emails, and live chats per day
Guide and assist registrants through the registration process over the phone, and make outbound phone calls to registrants as needed
Receive calls through the company switchboard and direct them to the proper destination, poof read all work before submission
Inform appropriate co-workers and team members of potential registration-related issues and provide examples, accountable for specific shows assigned by the department manager
Update and maintain assigned show information in the customer service application, and assist with projects assigned by management
Follow department processes, procedures, and escalation hierarchy, and formally notify your supervisor if an event experiences excessive issues. These shows may be put on high alert and remain there until removed by the director of operations.
Actegy Inc. - Rosemont, IL
Customer Service Representative
November 2020 - February 2022
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Alcuin Montessori School - Oak Park, IL
Office/Classroom Assistant
September 2010 - June 2013
Assisted with the comprehensive outcomes management system procedure and reports by entering, organizing, and maintaining data
Provided direct support for the Director of School Operations, such as correspondence, scheduling, ordering, and clerical duties
Established, organized, and maintained files, records, and reports
Created memos, reports, spreadsheets, and exhibits for presentations and applied basic administrative skills to perform standardized duties
Intermediate ATS, Microsoft Office Word, Excel, PowerPoint, etc. skills; Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more issues that are complex
Accepted, screened, and routed telephone calls. Resolved routine and non-routine administrative problems
Organized and arranged meetings, workshops, and travel for students
Multitasked and greeted visitors, maintained a welcomed, respected, and pleasant community
Used office equipment and have a willingness to learn new programs/functions as they become available
Performed other duties as required to maintain the school program, support the director and teachers, and provide services for students
Brandt Technologies - Bensenville, IL
Customer Service Representative
August 2007 - June 2008
Effectively manage phone calls, emails, and live chats from registrants who are inquiring about their registration status or who need general information about their event
Support 60 + calls, emails, and live chats per day
Guide and assist registrants through the registration process over the phone, and make outbound phone calls to registrants as needed
Receive calls through the company switchboard and direct them to the proper destination, poof read all work before submission
Inform appropriate co-workers and team members of potential registration-related issues and provide examples; be accountable for specific shows assigned by the department manager
Update and maintain assigned show information in the customer service application, and assist with projects assigned by management
Follow department processes, procedures, and escalation hierarchy. Formally notify your supervisor if an event experiences excessive issues; these shows may be put on high alert and remain there until removed by the director of operations.
EDUCATION
ROBERT MORRIS COLLEGE Chicago, IL
Associate of Applied Science ANIMATION/DIGITAL EFFECTS
PROVISO EAST HIGH SCHOOL Maywood, IL
High School Diploma
June 1994
Skills and additional information
Typing 65 wpm, Google Chrome, Zoho Email System, OnlyOffice, Excel, Gmail, Gmail Chat, BBD Phone System, Snag-It, Global VPN, Thunderbird Email system, Microsoft Office, SAP, Remedy Email Ticketing System
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