Front Desk Administrative Assistant

shumirai mangozho

Senior Spa Receptionist at Rituals Beauty Spa

Mobile number : 971.527643384

Email address: *********@*****.***

Bayt.com profile: https://people.bayt.com/shumirai-mangozho-15774081 PERSONAL SUMMARY Highly enthusiastic and result oriented person, able to lead a team with exceptional interpersonal skills. I am a good communicator with 12years administrative experience. Flexible to work with Microsoft Office and any computer system. I have worked with Pastel, Quickbooks and Phorest to mention a few.

I am always eager to learn new systems and concepts and can adapt to working with diverse communities.

PERSONAL INFORMATION Birth date: 23 October 1985

Nationality: Zimbabwe

Residence Country: United Arab Emirates - Abu Dhabi PREFERRED JOB Preferred Job: administrative officer Field: Administration

WORK EXPERIENCE Total Years of Experience: 9 years, 9 months Senior Spa Receptionist at Rituals Beauty

Spa

October 2022 - Present

United Arab Emirates - Abu Dhabi

Managing guest appointments using Phorest

* Managing front desk

*Maintaining high level of guest satisfaction

* Supervising salon staff

* Supervising branch operation in the

absence of the manager

Front-desk Operator at Bedashing Beauty

Lounge

August 2018 - June 2022

United Arab Emirates - Abu Dhabi

Admin Assistant at Centurion Pub and

Grill

June 2018 - August 2018

Zimbabwe

Preparing monthly VAT report

Reconciling supplier accounts and requesting payment Follow up on customer accounts

Placing orders for supplies

Supplier payments using online banking

Basic office work

Preparing financial reports for the finance manager Compiling and valuation of monthly stocktake

Administrator at Firex Services January 2012 - June 2013 Zimbabwe

January 2012 to June 2018, Administration Assistant

- Front desk operation.

- Stock/Inventory management.

- Sending and receiving email

- Maintaining customer accounts and preparing monthly statement

- Monthly sales reports

-Management of daily expenses

Receptionist at Firex Services January 2011 - December 2011 Zimbabwe

Switchboard operation

• General office maintenance

• Maintenance of telephone log book

• Customer Service Assistance/ Sales Representative Customer Service Assistant at Edgars

Stores

October 2005 - January 2006

Zimbabwe

October 2005-January 2006, Edgars Stores, Customer Service Assistant

• Merchandising of stock

• Cashiering

• Attending of customers

• Assisting customer to get the right product

• Stock taking

Receptionist at Caridon Abbrassives December 2002 - January 2003 Zimbabwe

December 2002-January 2003, Caridon Abbrassives, Receptionist

• Switchboard operation

• Record keeping of stationary

• Sending and receiving faxes

• Customer service

• Data capturing

EDUCATION Bachelor's degree / INFORMATION

SYSTEMS at Women's University In Africa

Zimbabwe

October 2009

2006-2009 Women's University In Africa, Harare

Honors Bachelor of Science in Information Systems

Beneficiary of the Econet Wireless Joshua Nkomo scholarship 2008-2009 SKILLS CUSTOMER SERVICE / Level: Expert

INVOICING / Level: Intermediate

RECEPTIONIST / Level: Expert

SALES / Level: Expert

TRAINING / Level: Expert

Administration / Level: Expert

Microsoft Office / Level: Expert

Phorest / Level: Expert

Pastel / Level: Intermediate

LANGUAGES English / Level: Expert

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