Project Manager Senior

Maurice George French

BRCCI, CCNP, MCSE, SAFe, PMP ®

*******.******@*******.***

Ann Arbor, MI 48108 -- 734-***-****

SUMMARY

Program / Senior Project Manager / IT Delivery Consultant Seasoned Product / Project Consultant with 20 years of global IT leadership, certified by Cisco, IBM, Microsoft, and Oracle. Successfully managed over 40 high-value projects totaling $180M+, delivering end-to-end product lifestyle solutions for Fortune 500 corporations across manufacturing, healthcare, fin tech, and compliance sectors.

Expertise spans next-gen data center builds, cloud SaaS transformations (Office365, Salesforce, ServiceNow), and cybersecurity initiatives. Skilled in overseeing application, infrastructure, network, and telecom implementations, with strong capabilities in business process modeling, contract administration, and executive-level reporting. I am proficient in identity management, network communications, and industry security standards including ISO, NIST, HIPAA, SOC2, and PCI compliance.

• Project Planning & Management – Managed large cross-functional teams to define and deliver enterprise application development and infrastructure project outputs on time, within budget and with quality results. Lead key Data warehousing and Business Intelligence initiatives; Microsoft Azure (SaaS), Marketing & eCommerce web portals; mobile apps (REST, XML Federation); survey tool development

(InfoBlox, Splunk, Imperva). Translate Business objectives. Perform risk assessments and manage meetings. Track program / project metrics. Executive presentation to internal and external audiences

• Cyber Security & Shared Services – SIEM application configuration, Switch & Router configuration, Network & Security Operations (NOC / SOC) – Firewalls / Identity Access Management / Application Penetration Testing / SOX Compliance, design support for new configurations to maintain required performance levels and ensure adequate growth capabilities. Long-term strategy, gap analysis, road maps for mergers & acquisitions needs.

Focus: Customer commitment and goal / profit orientation. Strong negotiation and persuasion skills. Resourceful crisis management. Assertive communication and marketing skills. An instantaneous rapport with team members and line of business stakeholders -- resulting in a dynamic, agile team. Industries: Automotive; Banking; Education; Government; Health Care; IT Services; Telecommunications Enterprise experience: Hewlett Packard Enterprise (9 months), Blue Cross Blue Shield / NASCO (3-1/2 yrs, DTE Energy (2 yrs), General Motors / Ford Motors (4-1/2 yrs), Whirlpool (2-1/2 yrs), AT&T 7-yrs, University of Michigan-Merit Network 3-yrs, Perot Systems 4-yrs, U.S. Naval Officer- 10 yrs [Naval Ship Engineering & NASA Shuttle Program Liaison- 2yrs]

Memberships:

• Business Resilience Certification Consortium

• Cisco Registered Partner, since 1997

• Microsoft Registered Partner, since 1998

• Oracle / Sun Partner, since 1996

EDUCATION

U.S. Naval Academy - Annapolis H.S Diploma- Bronx High School of Science, NY College Studies: BS Aerospace / Computer Science

TECHNICAL SKILLS

• MS Office 365 Suite: Word, Excel, PowerPoint,

Outlook, Teams, Visio, OneNote, Sharepoint

• Program Project Management Suites: Clarity,

JIRA-Confluence, MS Project, Planview,

Primavera, Rally, Waterfall / Agile / Scrum /

Hybrid / LEAN Six-Sigma Methodologies

• Windows Enterprise Server, Dell EMC NAS /

SAN Clusters, Zerto ZVR Replication, Splunk

SOAR, Rapid7 SIEM, Okta IDaaS

• Microsoft Hyper-V / VMware ESX vSphere

• HP OpenView / IBM Tivoli Enterprise Mgmt

• ServiceNow ITSM, PLM, SDM, SDLC Workflow

• BMC Concord / Spectrum / Server Mgmt

• Netscout / SolarWinds Network Mgmt

• NetQoS / NetFlow Application Optimization

• C++ / Visual C# / .NET / Perl / Java / J2EE /

Powershell / Power BI Javascript / Ansible /

Python

• MS Azure / Amazon AWS / Oracle Cloud Svcs

• Salesforce CRM, Teamcenter PLM

• Telecommunications Svcs: T1 thru OC192

circuits, PPP, SNA, ATM, Fr-Relay, DWDM,

MPLS / VPN, Metro-Ethernet, Cisco UCCE Call

Mgr / Unity IPTel (VoIP) Management

• Cisco Catalyst OS & Nexus NX-OS, Juniper,

Nortel, Extreme switches & routers, Cisco

ASA/Firepower, F5, Checkpoint, Palo Alto

firewalls, VPN security, content managers and

load balancers

• Cisco PRIME / Cisco MARS Identity Mgmt

CERTIFICATIONS

• PMI Project Management Professional ® – 2010/25

• ISACA Cert Information Systems Auditor – 2010

• Scrum Fundamentals Certified ® – 2014/2020

• Certified Scrum Master – 2020

• SAFe 5 Enterprise Scaled Agile Framework – 2021

• Classes in Amazon AWS, Microsoft Azure, Cisco

and Oracle Cloud services

• IBM ISS2 Certified Network Architect – CNA 2007

• Cisco Certified Network Professional– CCNP

2000/2009/2015

• Cisco Certified Network Associate – CCNA 1998

• Microsoft Certified Solutions Engineer-MCSE

1998/2008/2015

• Sun / HP UNIX System Administrator – 1996/1992

MANAGERIAL EXPERIENCE

Allegis/TekSystems Southfield, Michigan Jun 2024 to Jun 30,2025 IT Program / Portfolio Manager – Professional Services Highlight: Responsible for management and deployment of IT portfolio solutions to government, Healthcare, FinTech and Fortune 500 clients.

Primary focus: Digital Transformation, IT Governance and Cyber Security Clients: US Army, WellCare Urgent (Epic EMR / Willow), Fifth-Third Bank, First Solar, Cabinetworks Group

• Develop and review Request for Proposals and craft Statements of Work.

• Assist Business Requirements and User Stories generation.

• Manage Retrospectives and Sprint Schedules for PLM / SDM workflows

• Manage client expectations, stakeholder engagement, resource development, triage implementation roadblocks.

• Maintain IT portfolio KPI metrics, cost estimates, and risk management dashboard (Power BI / AI)

• Host leadership presentations and train Scaled Agile / Kaizen sessions o ex: Rapid7 SIEM migration from Splunk application. (US Army) o ex: Ransomware recovery solutioning and 4-day Disaster Recover exercise (First Solar) o ex: BOM / Logistics enhancements and Last-mile GIS tracking. (Cabinetworks Group) Tasks & Skillset: Project Portfolio Management · Strategy · Leadership Cabinetworks Group Ann Arbor, Michigan Jan 2023 to Mar 31, 2024 IT Portfolio Manager – EPMO

Highlight: Cabinetworks Group is a leading American cabinetry manufacturer, with 19 offices and plants across the country. Responsible for development of EPMO IT portfolio solutions to increase corporate competitive advantage. Prepare and review Business Requirements / User Stories / Retrospectives / Sprint Schedules during application acquisition or development. Develop and analyze RFP, RFQ, and SOWs. Ensure the integrity and delivery of concurrent projects with respect to scope, time, and budget. Champion Scaled Agile / LEAN methodology. Develop and monitor IT portfolio KPIs and program schedule as regards technology stack, cost estimates, risk management and resource availability. Train Directors SMEs in LEAN

/ Agile / Kanban / DEVOP SEC Ops methodologies.

Digital Transformation Projects:

• Data Center & Disaster Recovery sites migration of on-premises systems to Microsoft Azure o Virtual duplication of corporate Active Directive, O365, ERPs (Decade and Oracle), WorkDay (HR), ITSM database, and manufacturing PLM SMART sensor / Azure IoT from Ann Arbor HQ and Adrian DR to Azure sites (Oakville, IL and Boulder, CO). – 6 months. $2.5 million

• Corporate Headquarters relocation from Ann Arbor to Livonia MI. o 3,000 personnel relocation to new facilities. Setup of Conference rooms, MDF/IDF closets, and WiFi, and 150-seat Call Center (Genesys/Cisco). – 8 months. $33 million o Clean-up of old Domains (ACPI Masco) to new Cabinetworks Group domain. o NOC / SOC program management - compliance and incident response (Migrate from Solarwinds to Rapid7) -- 8 months. $1.28 million

• Data Warehouse Re-architecture to enhance Sales and provide Order to Delivery glassdoor. o Establishment of Microsoft Power BI / Data Warehouse to integrate with Salesforce, (3 ERPs- Oracle Fusion, Frontier, Decade), WorkDay HCM, to support Corporate Sales, Dealer Partners, Manufacturing, and Customer Support via new Web Portal solution. o Salesforce integration with HQ Call Center (150-seat) and remote 3rd party (Colorado- 1000 seat RingCentral IVR).

o Host Kaizen meeting and daily Scrums including 3-party vendors Accenture and Slalom.

– 12 months, 26 million. Estimated ROI: $8 million annual first yr. $15 million 2nd year.

• Transfer of Financial Billing EDI support to new Bank, Flagstar, w/ 3rd party, MachOne. - 6 months, 1.2 million cost savings. Audit and ensure PCI, GLBA, PII and SOX compliance.

• Transfer of Tax Determination and Recovery to Thompson-Reuters software – 4 months, 65K savings Willis Towers Watson, Ltd. Ann Arbor, USA London, UK May 2022 to Nov 30, 2022 Office of Corporate Governance - Signet Transition Portfolio Manager

[contract position – HPE / CapGem / Infojini]

Highlight: Enterprise Cloud Transformation Initiative: Global HR / Payroll and Sharepoint modernization to Azure Cloud in preparation for closure across (4) primary Data Centers: Irving (CA), Reigate (UK), Ipswich

(UK), Nashville (TN). Knowledgeable in Oracle EBS / ERP / HCM modules, Microsoft PowerBI, Mulesoft API, Nutanix, Silver Peak, application integration and network performance spaces.

• Creation of Business Case, Vision, and Scope documents for Corp Apps projects.

• Budget Management in the context of project delivery.

• Stakeholder Management during all stages of project lifecycle.

• End-to-End Project Delivery from inception to rollout and transition.

• Management in Planview & ServiceNow Tools in Alignment with PMO Processes

• Change management review for SIEM, DDI, IPAM, Firewall and ServiceNow operational changes

• Production Transition and Operational Acceptance Assurance. Development of Business Requirements / User Stories / Budgets / Scope / Schedules for product development, corporate security, software development, infrastructure builds and cloud migrations. Risk management, Quality Control and End-to-End Performance Testing management. Championing SAFe/Agile and LEAN methodologies for EPMO, Operations and Third-party Support. Mercedes-Benz Americas, Detroit MI Oct 2021 to Jun 2022 Transformation Initiative - Senior Project Manager

[contract position – HPE / Infomatics / Infosys

Highlight: Global IT Infrastructure & Applications transition separating Mercedes-Benz Cars/Sports Americas from parent Daimler EU.

Transfer of IT Helpdesk L1 and Troubleshooting support to Infosys. Translation of customized CISM application to global ServiceNow ITSM solution. Reduction of M&A assets. Integration of Azure Active Directory and other Cloud SaaS solutions -- Oracle HCM Financials, Cisco Umbrella, Splunk monitoring & reporting, Fourwinds A/V conference centers, Genesys Cloud Call Center, Esker Contracts & Compliance Manager (SaaS).

Review of Business Requirements / User Stories / Budgets / Scope / Schedules for application development, corporate security, infrastructure builds and cloud migrations. Risk management, Quality Control and End- to-End Performance Testing management. Championing SAFe/Agile and LEAN methodologies for EPMO and Operations.

Hewlett Packard Enterprise, Austin TX Mar 2021 to Dec 2021 Program / Project Manager IV

[contract position – Experis / Manpower]

Highlight: Office of CIO – Global IT Infrastructure & Applications. 9-month engagement to cover Special Projects. Business engaged in waterfall to agile digital transformation program. M&A transfer of assets and responsibilities from DXC to HPE global resources. Development and review of Business Requirements / User Stories / Budgets / Scope / Schedules for application development, corporate security, infrastructure builds and cloud migrations. Quality and End-to-End Performance Testing. Championing SAFe/Agile and LEAN methodologies for PMO and Operations. Projects of note:

• Application-level Network Security (Zero-trust)

• Micro-Segmentation Automation (Azure DevOps / IoT)

• IPv4 Reclamation / IPv6 Deployment (InfoSec Audit & Compliance)

• Enterprise Search (SaaS)

NASCO, Atlanta Georgia Nov 2019 to Apr 2021

Product / Project Manager III

[contract position – Insight Global, LLC]

Highlight: Responsible for integrity and delivery of concurrent projects with respect to time, budget, scope, change, risk and resources for Blue Cross/Blue Shield Association family of Health Care companies. Manage Planview PPM projects with diverse on-site & off-shore teams to effectively meet Business Service requirements, Service Level Agreements and Call Centers Quality of Service. Selected examples: New & existing Applications / Infrastructure / Telecommunications / Cyber-Security and Business Intelligence Data Warehouse solutions in support of 15,000 end-point users. Management of IBM, AT&T, Oracle Cloud Managed Services partners with concentration on business resiliency and zero- tolerance SLAs. Define Key Performance Indicators (KPIs). a. Implement upgraded Unified Communications plan for 6,000 Call Center reps related to COVID and other Health Plan changes = $715 thousand

b. Increased corporate security by implementation of Cisco Security ASA patches to Data Centers- Expanded effort to 4x yearly + participated in successful Disaster Recovery exercise = $100 thousand budget.

c. Reduced Atlanta HQ and Mechanicsburg Cyber-Security venerability by rolling out Cisco Identity Svcs Engine / TrustSec End-Point Segmentation across LAN, WAN, Wi-Fi for 450-600 on-site and remote personnel = $500 thousand budget. Saved $18K by bringing project in early thereby funding 2021 O&M.

d. Successful Agile upgrade from IBM AIX Web Services v8.x to v9.x across 28 NASCO zero-tolerance applications = $1 million.

e. Usage of Agile methodology for Data Center ‘lift & shift’ to Nutanix SAN back-end while deploying new BI / Data Warehouse Digital Marketing / eCommerce solution = $2 million. f. BCBS Vermont- Medicare ClaimsXten application conversion to Cloud SaaS (software as a service)

= $2 million.

g. PMO Sharepoint site- Eight months roll-out for agile / hybrid / waterfall projects using Powershell for Sharepoint and MS Teams. Backoffice integration with MS Project Server & Oracle Financials for Executive Dashboard. = 2.68 million.

Tasks and Activities

• Engage with Plans (Clients) and manage project teams to convert concept to actions- develop scope, budget, risk, and project management plans. Manage Epic (SAFe) schedule.

• Co-ordinate multi-cross-functional teams to ensure that performance metrics for scope, cost, quality, and Time-to-Market (TTM) are defined and met.

• Work with Enterprise Architects, Infrastructure, Application teams and Vendors on capability, capacity, design stability, testing, reliability, and compliance to defined quality metrics.

• Support network planning, failover, voice connectivity, dial exchange and Quality of Service issues.

• Develop / review Product Goal, Backlog (Stories- agile), initiate Sprint Planning, attend Scrums or Sprints, engage approvals during Sprint Retrospective, and respond to change requests.

• Resolve stakeholders, project managers, and sprint teams concerns.

• Lead and evaluate internal or third-party (IBM/AT/vendors) project managers and SME staff.

• Publish Dashboard metrics of Program / Portfolio Tracks, Work Breakdown, Burndowns, and Spend. DTE Energy, Detroit Michigan Oct 2017 to Nov 2019

Senior IT Consultant

[contract position – Strategic Staffing Solutions] Highlight: Sr Project Manager (Major Enterprise Projects PMO) a. 1,200-agent UCCE Call Center IVR deployment for Cisco & Verint Storm Outage Response Center. b. $250K (Cisco IoT) Proof of Concept- Solar Panel Data collection for Digital Marketing utilizing drones.

c. $4 million Program coordination for “ESRI Field Sketch” and “Service Suite” projects. Distribution / Electrical & Gas Field Ops / Collections department silos use products for end-to-end automation of entire customer service, asset maintenance cycle, and compliance inspection for complex utility construction & services.

d. Consolidate and migrate 4-yr old IBM AIX systems to virtual RHEL / Oracle, integrate new ESRI GIS, mobility and IoT features with eye towards future cloud transformation. Included upgrades to Fermi- Frenchtown NERC Nuclear integration.

e. $6 million. Microsoft Office 365 + Win10 conversion + MS Teams Enterprise. (2-1/2 yrs) 12000- personnel. Lead PM (2 Delivery Leads + 5 SME Engineers + 2 Bas + Business Communications lead + dedicated Microsoft consultant. 26 principal departments. [PC/Laptops/Macs/Tablets/Mobile] Tasks and Activities

• Scope, Budget, Scheduling, Quality Assurance, End-to-End Testing, Deployment & Day-One lead.

• Provide architectural consultation, technical direction, and Risk Task InfoSec ITIL governance.

• Provide business analysis and develop requirements into infrastructure & network solutions frameworks. Provide incident mitigation and root cause analysis.

• Responsible for identifying potential risks and creating risk management plan.

• Approve Business Requirement, Change management, and Technical Solutions documents,

• Manage projects with diverse cross-functional (on-site & off-shore) teams to effectively meet Business Service requirements, Service Level Agreements and Quality of Service.

• Data Quality advocate, providing subject matter expertise or leadership to ensure adherence to Enterprise Data Architecture, QA principles and LEAN/agile methodologies. User Story Use Case development,

• Extensively worked in Data Requirement Analysis and identified the source data and assisted developers in designing process based on the Data Mapping documentation.

• Analyze data gathered and assist in developing solutions and promoting Agile / Scrum iterative development, incremental (Sprint) practices, continuous implementation / feedback loops and task automation.

Blue Cross Blue Shield of Michigan, Detroit Michigan Feb 2015 to Aug 2017 Projects Integration Manager (Solution Svcs)

[contract position – Strategic Staffing Solutions] Highlight: Planning and Deployment lead for complex application dev and back-office refreshes. Tools: MS Office, MS Project, MS Visio, Edifax, SCCM, IVR a. Accident Fund (State of Michigan Employee Insurance) merger & acquisition: 10-month Data Center move to co-location site, IP re-addressing, UCCE conversion, review of respective applications for parallel processing or replacement. 2 yr road-map for add’l applications integration. Budget: $2 million b. Blue Care Network (2-building) acquisition. AmeriHealth (330-personnel) spin-off. MPLS telecom connection, Data closets & Wi-Fi refresh and HVAC addition. Budget: $3.2 million c. EPICare (Electronic Pricing Info & Catalog) modules updates, Surelty sys- EPIC Willow Rx updates d. BCBSM Navigator / NCompass Healthcare application roll-out. 1500 Agents/Providers green-screen to Citrix thin-client conversion of End-point users. Budget: $1.5 million. 8 months. e. ITSM migration – HP Service Manager to ServiceNow. Budget: $120K f. Legacy & new product development specifically to Cloud services (IaaS, PaaS, SaaS) -- Oracle Hyperion Financials; EMC xPressions; Adobe CQ to AEM Marketing & UX Digital Experience implementation g. Microsoft Office365 conversion and Skype for Business. (13-month, 8900-personnel, PaaS, ROI:

$212/month savings- licensing & infrastructure costs / user).

• Scope, Budget estimation, Scheduling, Quality Assurance, End-to-End Testing, Deployment

• Provide IT architectural consultation, technical direction, and ITIL compliance.

• Provide business analysis and develop requirements

• Support business planning efforts in arena of Electronic Data Warehousing (EDW / BI), Business Intelligence, and Data Visualization.

• Roll-out and configuration of ITSM applications: InfoBlox, for DNS / DHCP and Splunk / Imperva cybersecurity, Identity and Threat Management (IDS / DLP / SIEM) DevOps tools.

• Develop Use cases and Test processes for MS Azure / Amazon AWS / Oracle Cloud.

• Use and promote Agile / Scrum iterative development, incremental (Sprint) practices, continuous implementation / feedback loops and task automation. General Motors, Detroit Michigan Dec 2013 to Feb 2015 Projects Technical Manager, Enterprise Solutions Test Center

[contract position – Tata Consulting Services]

Highlight: Network integration manager at GM Technical Center, Warren MI.

• Enterprise Solutions Test Center (ESTC) labs provide infrastructure for application development with integrated network planning engineering and standards configuration management to support the production development, integration, certification, and test environments for Warren, Milford, and Enterprise Data Center deployments.

• Provide IT architectural consultation, technical direction, and ITIL compliance.

• Virtualization project consolidating multiple global (27) Data Centers – VMware / RHEL / UNIX

• Liaise with enterprise applications architects to ensure alignment across technology portfolios.

• Manage projects with diverse cross-functional teams to effectively meet business service requirements for production and assembly, including ON*Star and Connected Vehicle mobility.

• Support the Test Center labs routing, switching, fail-over, voice, and wireless connectivity.

• Drive Business Partners and 3rd party vendors, such as Peoplesoft, CA, HP, SAP, IBM using Lean Agile PM tools such as CA Rally, Pivotal Tracker, Primavera, JIRA, and Changepoint. General Motors, Detroit Michigan May 2012 to Oct. 2013 Network Infrastructure Architect

[contract position – TekSystems]

Highlight: Senior network engineer and project manager for Plant Floor Controls Network (Asia-Pacific region) 16 sites/ 8 countries, 1 CCIE + 6 CCNA + 40 application SMEs. Serve as Delivery lead on capital transformation /or consolidation initiatives- (2) Plant Network Core Refreshes (Australia / Thailand), Green- field 15,000 sq.ft Joint GM-Egypt Facility. IBM Notes to Exchange Migration (pilot), GM-HQ Renaissance Ctr Refresh (Data Center + 23flrs x 4 towers -USA).

• Define network (voice/data) projects scope, charter, goals, and deliverables in support of business with senior leadership and stakeholders approvals

• Champion for IT architectural and ITIL compliance

• Create dashboard to provide executives/vendors with progress using data and financial updates,

• Provide technology roadmaps governed by GM strategic direction, business requirements, resourcing and financial constraints.

• Support incident mitigation and root cause analysis.

• Liaise with enterprise applications architects to ensure alignment across technology portfolios. Whirlpool International, Benton Harbor, MI Oct. 2009 to May 2012 Network Infrastructure Program Manager (NCSA / EMEA) Highlight: Program manager for AT&T Lifecycle Management including Whirlpool-Maytag Global Data Center consolidations (12 to 8); new Kalamazoo, MI Disaster Recovery DC; PBX conversion to Voice over IP; WAN / LAN / WLAN; application performance and emerging technologies such as Network Virtualization. Tools: Implemented Solarwinds, AT&T VitalSuite, CA eHealth, and ServiceNow – for ITIL / ITSM asset management, capacity planning, monitoring and incident remediation.

• Joint AT&T / IBM / Oracle partnership to transform World’s Largest Appliance Manufacturer.

• Responsible for project network infrastructure, service delivery modernization and monitoring.

• Collected data to form detailed reports in Excel spreadsheets.

• Participate in selection of network personnel, technologies and products.

• Organizational planning for Business Resiliency and Disaster Recovery (backup systems) Compuware Corporation – Professional Services, Detroit, MI July 2007 to Sept 2009 IT Solutions Consultant

Highlight: Subject-Matter Expert for network planning / application performance and emerging technologies for Corporate HQ and clients.

1. Ford Motor Company, Dearborn, MI (Duration: 2 months, September 2008) Technical Solutions Architect / Consultant

• Implementation Consultant for Proactive Network Monitoring Proof of Concept solution to isolate, identify, measure, report and troubleshoot dealer network performance and availability issues.

• Utilized Six Sigma / LEAN (DMAIC) methodology and ITIL framework.

• Customized Splunk SIEM – SOAP monitoring / reporting solution.

• Supervised Compuware Vantage product SMEs, Ford personnel, and AT&T 3rd party vendor. PoC proved 15-20% reduction in Ford Dealer network connection loss and better analytics promoting solution selection.

2. National Science Foundation, Washington D.C. (Duration: 1 month, July 2008) Technical Solutions Architect / Consultant

• Performed Independent Analysis & Review of Nat'l Sci Foundation – Contingency Remote Access

• Provided expert analysis of project plans to provide 2500-5500 users emergency extended remote access to vital national agency (snow day thru 1 week).

• Examined 6-month pilot program promoting long-term solution and vendor selection. Ford Motor Company / Ford Motor Credit Dearborn, MI July 2006 to May 2007 Sr. Network Engineer – IP Network Planning

[contract position – MSX International]

Highlight: Network Planning Engineering. Planning and implementation of several Dearborn campus and Louisville plant LAN / WAN / Data Center upgrades. Received Network Community of Excellence Recognition Award (2007) for record-time implementation.

• Led architecture, project management, and implementation of network infrastructure and data transport projects.

• Projects included general office, manufacturing, and logistics applications integration and migration.

• Supervised coordination of Ford Global and 3rd party Server & Network Engineers, Field Technicians, and Facilities personnel under direction of senior Ford managing directors.

• Liaison with product engineering, lines of business and manufacturing IT for project development, standards determination, cost accounting, and fulfillment.

• Collaborated as member of IT planning team development of feasibility studies, time and cost estimates using MS Office Suite and integrating with Teamcenter PLM / Peoplesoft ERP strategic plans.

• Developed network designs. Planned network-change work orders using MS Project and TeamConnect.

• Implemented concurrent projects in FMC Data Center Server migration, IP-Telephony, Plant RF/Wi-Fi, Metro Ethernet, Video conferencing

• Used Microsoft Excel Library Component to migrate data into SQL databases.

• Scheduled maintenance with Global Network Operations Centers, analyzed daily network outage and performance reports.

AT&T – National Data Operations, Southfield, MI April 1999 to July 2006 Field Operations Manager / Network Engineer II

Highlight: Led collaborative team for major bank data center merger and Y2K project. Participated in 5 voice-data (VoIP) convergence projects and over 120 IT services engagements in 7-year period. Primary clients: State of Michigan, Wayne County, Consumers Energy, DTE, Federal Mogul, American Axle, Ford, and GM.

Received 2 Edward Whitacre Jr., AT&T Chairman/CEO, Recognition Letters (2004 & 2005)

• Provided pre- and post-sales and project management support - RFP / SOW / As-Built documentation.

• Developed network designs, hands-on advanced router / switch configuration, and implemented local- area and regional communications networks.

• Implementation of several Cisco VoIP (IPTel) projects- State of Michigan, Federal Mogul Corp, Northville School District, Detroit Police, Ann Arbor School District, Comerica, University of Michigan.

• Coordinate Switch Technicians and Field Engineers with monitoring, executing trouble-analysis, maintenance and repair of clients’ regional networks.

• Supported corporate network operations centers (NOC/SOCs) Code Blue / Code Red. OSI level 1 thru 7 University of Michigan / Merit Networks, Ann Arbor, MI June 1996 to April 1999 Network Systems Engineer – Associate NOC / SOC Manager Highlight: Team lead (12 people) for Metro-campus network, regional-state ISP network, and international INTERNET2 project.

• Tier 1 and 2 network and security operations management -- monitoring, incident response, trouble- analysis, problem isolation, and root cause follow-up for 50,000 local user and 25,000,000 remote user complex dial-up/VPN/broadband video support.

• Supported SS7 SONET. Executed metrics analysis. Mentored junior staff.

• Identify and support server, database access, identity and traffic security protocols (AAA, ACL, VPN, JDBC, ODBC, LDAP, SOAP, SSH, SSL, SFTP, HTTPS).

• Programming and shell scripting support.

• Developed extensive knowledge of internet routing: RIP, EIGRP, OSPF, BGP; and TCP/IP, DNS, DHCP, SMNP, SMTP protocols.

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