Restaurant Assistant Manager.

WORK EXPERIENCE

PROFILE

TECHNICAL SKILLS

Point of Sale (POS) Systems

Management

Inventory Management

Systems

Sales Analytics and Reporting

Financial Reconciliation and

Cash Management

Visual Merchandising and

Display Planning

E-Commerce Platform

Management

Category Management and

Assortment Planning

Loss Prevention and Security

Systems

Supply Chain Coordination

EDUCATION

ADVANCED DIPLOMA IN

BUSINESS MANAGEMENT &

ADMINISTRATION (SALES AND

MARKETING)

Kenya Polytechnic, Nairobi 1999

CERTIFICATE IN SALES &

MARKETING

Kenya Polytechnic, Nairobi 1999

HIGH SCHOOL CERTIFICATE

Bombo Senior Secondary School,

Uganda 1991

CONTACTS

Phone: +254-***-***-***

Email: *********@*****.***

Address: Nairobi, Kenya

ABDULRAZAK YAHAYA

RETAIL OPERATIONS MANAGER STORE

MANAGEMENT PROFESSIONAL

Dynamic and results-driven Retail & Operations Management Professional with over 10 years of progressive experience in store leadership, warehouse operations, and team supervision within large- scale retail environments. Good at driving sales growth, implementing effective merchandising strategies, and optimizing operational processes. Skilled in developing high-performing teams, enhancing customer satisfaction, and ensuring compliance with corporate standards. Recognized for strong problem-solving, analytical insight, and leadership that contributes to sustainable organizational growth. STORE MANAGER

AL SADHAN TRADING COMPANY – RIYADH, KINGDOM OF SAUDI ARABIA JANUARY 2019 - JANUARY 2023

Directed comprehensive retail operations including sales team leadership, inventory oversight, and customer service excellence

Implemented strategic visual merchandising initiatives to optimize product presentation and seasonal promotional displays

Managed daily cash handling procedures, security protocols, and store opening/closing operations

Conducted performance evaluations and provided targeted coaching to enhance team capabilities and sales

effectiveness

Established and maintained health, safety, and sanitation standards through systematic inspection and compliance monitoring

Collaborated with senior management to develop and execute sales strategies aligned with corporate objectives Supervised staff scheduling, training programs, and professional development initiatives

ASSISTANT STORE MANAGER

AL SADHAN TRADING COMPANY – RIYADH, KINGDOM OF SAUDI ARABIA JANUARY 2016 - JANUARY 2018

Coordinated daily store operations including staff supervision, customer service management, and sales target achievement

COMPETENCIES

Leadership Development and

Team Building

Sales Strategy and Customer

Acquisition

Problem-Solving and Critical

Thinking

Communication and

Interpersonal Skills

Adaptability and Change

Management

Time Management and

Prioritization

Conflict Resolution and

Negotiation

Coaching and Staff

Development

Decision-Making and Strategic

Thinking

Customer Service Excellence

Organizational and

Multitasking Abilities

Cultural Sensitivity and

Diversity Management

Stress Management and

Resilience

Attention to Detail and Quality

Assurance

LANGUAGES

English - Proficient (C2)

Swahili - Proficient (C2)

Arabic - Advanced (C1)

KEY ACHIEVEMENTS

Prepared comprehensive sales reports and financial reconciliations demonstrating strong analytical and accounting capabilities

Resolved customer concerns and complaints through

effective communication and solution-oriented approaches Conducted regular team performance reviews providing constructive feedback to maximize productivity and engagement

Supported inventory management processes and vendor coordination to ensure optimal stock levels

Assisted in implementation of company policies, procedures, and operational standards

RECEIVING SUPERVISOR

AL SADHAN TRADING COMPANY – RIYADH, KINGDOM OF SAUDI ARABIA JANUARY 2005 - JANUARY 2012

Supervised receiving operations ensuring accurate inventory processing and quality control standards

Maintained safe working environments through proactive risk assessment and safety protocol implementation

Demonstrated comprehensive product knowledge to support customer satisfaction and sales objectives

Achieved performance targets through effective task prioritization and consistent work execution

Coordinated with cross-functional teams to ensure seamless inventory flow and operational efficiency

RECEIVING AND DATA ENTRY SPECIALIST

AL SADHAN TRADING COMPANY – RIYADH, KINGDOM OF SAUDI ARABIA JANUARY 2000 - JANUARY 2004

Executed accurate data entry procedures for inventory management and administrative record-keeping

Collaborated with team members to identify and resolve data discrepancies ensuring information integrity

Generated detailed reports and extracted analytical data to support departmental decision-making processes

Conducted systematic data audits to maintain accuracy and compliance with company standards

Provided administrative support to multiple departments through efficient data management and reporting

Performance Metrics Analysis

Customer Relationship

Management (CRM)

Data Entry and Database

Management

Microsoft Office Suite

Proficiency

Retail Management Software

Compliance and Audit

Procedures

Strategic Planning and

Forecasting

Successfully exceeded corporate sales targets through implementation of strategic promotional campaigns and team performance optimization

Transformed store visual merchandising standards resulting in enhanced customer experience and improved brand presentation

PROFESSIONAL

CERTIFICATIONS

Certificate for Sales

Achievement (H1 2021)

Leadership Development

Programme

Category Management Training

Advanced Sales Management

Certification

REFERENCES

Available Upon Request

Established comprehensive staff training programs that elevated product knowledge and customer service delivery standards

Implemented robust inventory management procedures that improved stock accuracy and reduced operational

discrepancies

Developed and executed seasonal promotional strategies that maximized revenue opportunities and customer

engagement

Created systematic performance evaluation processes that enhanced team productivity and individual professional development

Established strong vendor relationships and supply chain partnerships that optimized product availability and cost efficiency

Maintained exceptional safety and compliance standards through rigorous inspection protocols and team

accountability measures

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