Resume as of 9/25

Jong Lee

Houston, TX 713-***-**** **************@*****.*** linkedin.com/in/jonglee

Product Designer

Turning User Insights Into Intuitive Experiences

Creative problem-solver with a multidisciplinary background in storytelling, research, and design, known for translating user insights into intuitive and impactful digital experiences. Skilled in synthesizing complex information, facilitating cross-functional collaboration, and delivering people-focused solutions that align with business goals. Experienced across media, education, and technology sectors, with a proven ability to adapt quickly, think critically, and lead with empathy. Committed to crafting scalable systems that enhance usability, support user needs, and drive meaningful engagement.

●User Research & Insight Synthesis

●End-to-End UX Design

●AI-Integrated Product Design

●Wireframing & Prototyping

●Agile & Iterative Design

●Workflow Optimization

●Program Evaluation

●Strategic Planning

●Systems Thinking

●Complex Workflow Design

●Cross-functional Collaboration

●Stakeholder Communication

Career Highlights

•Led educator-focused user research during a design sprint at Reality AI, generating insights that directly influenced product direction and inspired the creation of new personas used across multiple design teams.

•Effectively communicated user feedback and research insights through meetings, Slack updates, and collaborative work sessions, helping influence strategic product decisions at the leadership level.

•Redesigned GAOTek’s homepage and key site pages by conducting user interviews, performing competitive analysis, and translating insights into high-impact design improvements that shortened the user journey.

•Aligned designs with engineering and product constraints by maintaining open communication, adapting concepts to technical feasibility, and iterating with cross-functional teams to deliver polished user experiences.

•Designed an AI chatbot at Reality AI by taking a macro-level approach to user workflows, simplifying complex systems for educators while ensuring clarity, efficiency, and ease of use across tasks.

•Collaborated with AI engineers to create flexible interfaces that allowed users to engage with or bypass AI features, prioritizing usability and familiarity while introducing advanced tools with minimal friction.

Work Experience

Freelance Work April 2025– Present

UX & Web Designer

Created a seamless client experience by aligning UX principles with brand goals and incorporating iterative design feedback. Developed high-fidelity mockups and implemented interactive elements to enhance usability and showcase the client's unique brand identity.

•Redesigned a professional career coaching website from scratch using Wix, including user research, competitor analysis, wireframing, and responsive design.

•Conducted user interviews and applied research findings to inform site architecture and visual strategy, ensuring user-centered functionality.

Reality AI Apr 2024 – Present

AI Product Designer/Researcher

Direct a cross-functional team of 7 across 12 product initiatives, collaborating closely with the CEO, AI specialists, engineers, and project managers to align on vision and execution. Execute targeted user research to define design priorities and iteratively enhance solutions grounded in user insights.

•Minimized user drop-off by overhauling the Multiple Quiz Generator interface, enhancing clarity and engagement.

•Elevated tool accessibility and user experience by redesigning the Text Toolbar with expanded functionality.

•Optimized task flows and reduced bounce rates by architecting an AI-powered chatbot to support educator needs and streamline navigation.

GAOTek Dec 2024 – Mar 2025

UX Design Intern

Conducted evaluations and usability assessments to identify areas for design improvement and inform wireframing decisions. Assisted in creating wireframes and interactive prototypes to communicate design ideas and gather feedback from stakeholders. Participated in user research activities, including surveys and user interviews, to contribute actionable insights to the design process.

•Reduced bounce rate and enhanced navigation flow by revamping key site pages, including the homepage, careers, and jobs pages, to align with user behavior patterns.

•Expanded knowledge of brand strategy and UX/UI best practices through ongoing study and applied learning.

•Collaborated closely with the Head of Design to refine visual consistency, usability, and design thinking skills in a hands-on mentorship environment.

Prolog Jan 2024 – Mar 2024

UX Design Intern

Created user flows and low-fidelity wireframes to visualize key interactions and propose intuitive navigation structures. Collaborated with developers and product managers to ensure design feasibility and alignment with product goals. Participated in design critiques and sprint reviews, incorporating feedback to refine solutions and build design confidence.

•Designed a core platform feature, contributing to a high-impact element central to user engagement.

•Enhanced overall user experience by incorporating direct feedback into iterative design improvements, resulting in increased interaction and satisfaction.

•Served as project lead, coordinating design efforts and aligning deliverables with team objectives and timelines.

West Lake Middle School Aug 2022 – June 2023

U.S History Teacher

Applied differentiated instruction techniques to accommodate diverse learning styles, abilities, and academic needs. Adopted flipped classroom strategies to allocate more class time to personalized support and skill development.

•Delivered engaging instruction for 8th-grade on-level and Pre-AP U.S. History, aligning content with academic standards and student learning goals.

•Cultivated a positive and inclusive classroom environment by integrating varied pedagogical approaches and student-centered methods.

•Demonstrated adaptability to institutional changes, adjusting instructional plans and practices to meet evolving administrative priorities.

Education

Master of Arts in Journalism Ball State University

Bachelor of Arts in Journalism University of Houston

Technical Skills

Figma Figjam Notion Maze Zeplin Miro Canva

Volunteer Experience

Web Design Volunteer

COHAP Outreach Corporation Remote

•Support website maintenance and design enhancements using WordPress, including page layout edits, media uploads, and form creation.

•Contribute to content management and front-end styling, including light CSS customizations, to improve user experience and site accessibility.

•Collaborate with stakeholders to align web updates with organizational objectives and timelines.

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