Customer Service Representative/Account Management

Jesica Gattie

Contact

**** ******** **** **,

APT 1807

Mableton, GA 30126

Mobile: 770-***-****

**************@*****.***

Skills

Microsoft Office Suites, Adobe

Creative Suites, CorelDraw Graph-

ics Suites, Fiery Print Software,

Onyx Print Software, HP Print

Server Software, Account Manage-

ment, Print Design, Customer

Service Specialist, Strong Attention

to Detail, Accuracy, Time-

Management, Energized, and

Dependable

Certifications

-HP LFP- Advanced Maintenance Tasks

& Routines

-HP LFP- Graininess & Coalescence

-HP LFP- Color Consistency

-HP LFP- ONYX RIP Software

-HP LFP- Print Quality Troubleshooting

Education

Visual Art & Communications

Central Georgia Technical College

2014-2015

-Printing Methods - Design Theory - Typography - Color Theory

-Color Modes - Design Software - Editing Tools - Layering - Masks

-Signage - Print Design

G.E.D.

Technical College System of Georgia

2005

Professional Experience

Digital Press Specialist

Staples

7/2022-present

Large-Format printing on a wide variety of roll and rigid substrates.

-Manage print workflow to ensure all orders are completed on time, consistently meeting customer’s expectations on order accuracy and quality.

-Process customer’s digital files for printing in Onyx Thrive RIP software, checking art files for correct size, resolution, color profiles, finishing options, bleed, cut paths, and imposition of artwork for substrate conservation.

-Operate and maintain HP Latex 800, HP Latex R2000, and HP DesignJet T3500 printers, Colex CNC Cutter, large format laminator, and finishing equipment.

-Perform regular cleaning, maintenance, and color calibrations on printers.

-Train new employees in all aspects of wide-format printing and finishing.

-Keep inventory count, inform management of stock that needs to be ordered, organizing, and keeping work area neat.

Print Specialist - Graphics

Ameripress

2/2022-7/2022

-Create a wide-range of graphics and layouts for business cards, flyers, letterheads, brochures, and other advertisement in Adobe Creative Suites.

-Create sample proofs and send to the customer for approval.

-Impose & process digital files in Fiery Print software. Client Relations- Graphics

Minuteman Press

11/2021-2/2022

Correspond with customers through email, phone, and in-person to get job specifications, create quotes and submit to customer for approval.

-Create or update artwork for wedding invitations, brochures, business cards, etc and send proofs to the customer for approval.

Server

Golden Corral

4/2017-4/2020

-Maintained proper condition and sanitation of dining area and service area.

-Provided quality dining service during high-volume times. Territory Manager

Capital City Auto Auction

4/2015-4/2017

-Established and maintained effective working relationships with new and used automotive dealerships and wholesalers across VA, TN, and NC allowing us to include their aged inventory and trade-ins in our weekly auction.

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