Data Entry Customer Service

Qualification and skills

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Excellent knowledge of MS Excel and other MS Office packages

Good working with people, possess excellent analytical and problem-solving skills along with excellent communication skills.

Over 10 years of experience in data processing in various fields.

Over 5 years of experience handling customer service issues

WORK EXPERIENCE:

GIRL SCOUTS Membership Support March 2023 to present

• Utilize Salesforce (or Girl Scout database) to record customer engagements.

• Provide customer support to adult members, parents, general public and community partners.

• Utilize telephone, email, and text communication to complete assigned tasks.

• Process membership applications and payments; record as instructed.

• Provides support and guidance for problem solving and conflict resolution in a timely manner in partnership with section directors and senior staff.

• Keeps current on Girl Scout program information (GSLE, highest awards, product sales, etc.) and supports training and messaging offered to volunteers.

• Cultivates relationships with troop leadership teams to promote retention.

• Provides program, training, and product sales teams with essential information to support work areas.

• Performs other duties as assigned.

Navigate Affordable Housing Administrative Assistant CMS May 2019 to Nov 2022

Renew expiring Section 8 HAP contracts in a timely manner per HUD regulations and the ACC.

Process all rent adjustments including Utility Allowances in a timely manner per HUD regulations, department guidance and program contract requirements.

Analyze budget-based rent increase requests to ensure that all documentation is present, and requirements are met per HUD guidance, the contract with HUD, and department guidance.

Filling Documents using Secure System (DocuWare) for all Documents.

Review the complete documentations once receiving.

Assigning properties to next CMS using the spreadsheet.

Chester’s Chicken Position: Manager April 2018 to May2019

Reporting daily sales, managing profit and loss using Excel.

Ordering products from product providers and send them order by excel sheet and receipt.

Opening and closing store in proper manner.

Creating employees’ schedules by using Excel formats.

Managing about 4 employees per shift.

Honda Position: Data entry and file Jan 2017 to Sep 2017

Data entry all the sales paperwork made by salesperson.

Data entry all the sales receipts and file them in filing drawer.

Assisting agents with the inquires.

State Farm (Randstad) Position: Data Entry Oct 2016 to Dec 2016

Data entry all the client’s information in the secure system.

File the claims in the appropriate system for agents.

America’s Value Channel Inc. Data Entry and customer service clerk Sep 2006 to 2010

Entering and tagging jewelry and gemstones received from vendor.

Importing large vendor purchase orders into AVC’s data base.

Interact with accounts and inventory department to verify accuracy of data.

Constantly interacting with customers regarding customer service issues and logging information for use by other departments.

Updating AVC database for receipts of inventory from vendors.

EDUCATION:

Two years degree in Arts from Punjab, India

REFERENCES:

Available upon request

Contact this candidate