Office Manager High School
Resume:
MICHELLE CHINGURUVE CURRICULUM VITAE
Glen Norah A, Harare • +263********* +263*********
********************@*****.***
PROFILE
A results-driven hospitality and tourism professional with experience in customer service, event management, and tour operations. Proven ability to deliver exceptional guest experiences, manage events, and coordinate logistics. Skilled in communication, problem-solving, and teamwork. Seeking a challenging role that leverages my skills and passion for delivering outstanding service and creating memorable experiences.
EDUCATION
• Bachelor of Science Honours Degree in Hospitality and Tourism Chinhoyi University of Technology 2.1 July 2022
• 3 A level passes (Accounts, Business Studies and Geography) Mutendi High School November 2016
• 10 O level passes (including Mathematics and English) Mutendi High School November 2014
EXPERIENCE
ZESA National Training Center, Harare January 2020 – January 2022 1. ADMINISTRATION/ FRONT DESK
• Primary phone coverage(responding to and transferring phone calls, emails)
• Overseeing all aspects of day to day orders including requisition of stock from all the departments.
• Maintaining client database and scheduling appointments.
• Filling and managing electronic and printed files.
• Booking and making reservations.
• Providing administrative support to various departments.
• Welcoming clients and visitors in a warm and professional manner. 2. WAITRESSING
• Allocation of tables.
• Arranging and setting up cutlery on tables.
• Cleaning the restaurant.
• Communicating with guests and chefs.
• Making payments.
• Chef preparation of menus such as pastry, deserts.
• Scheduling appointments for clients, customers and other visitors. Hotel Management Practical’s CUT Group Of Hotels
August 2019 – November 2019
Duties:
• Responsible for checking guests in and out and guest services.
• Interacting with guests, responding to queries and resolving issues.
• Managing booking requests.
• Cleaning and maintaining guest rooms, managing linen and supplies.
• Taking orders and serving food and beverages.
• Assisting with event planning such as weddings, conferences and banquets. SKILLS AND ATTRIBUTES
• Language Proficiency: Fluent in both English and Shona.
• Computer Literacy: Proficient in using Microsoft Excel, Word, PowerPoint, Outlook, and Access.
• Time Management: Demonstrates the ability to prioritize, multi-task, and efficiently manage workloads, even in a fast-paced environment.
• Problem-Solving Skills: Innovative and efficient problem-solving abilities.
• Organization and Planning: Recognizes the importance of efficient organization and planning skills for successful task completion.
• Interpersonal Skills: Able to interact effectively at all organizational levels. REFERENCES
Mr. M. Mangwiro Chinhoyi University of Technology
Attachment Coordinator of the Hospitality and Tourism Department
Mr. S. Munyeruki ZESA National Training Center
Head of Department
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