Project Manager / product Owner

Nitesh

Phone: 973-***-****

Email: ***********@*****.***

Senior Product Manager/ Product Owner

Summary of Experience:

Results-driven and 11+ years of IT experience in implementing various complex programs. experienced information technology senior. product owner and technical product/implementation manager with a strong record of delivering various large-scale and complex programs in portfolio modernization, data migrations, digital transformation, and cloud migrations.

Exceptional relationship building talent with all levels of the organization and in matrix organizations, ranging from directors to executives’ level, managers, and developers.

Functioned effortlessly and efficiently as a liaison between four work streams and their task leads, SMEs, the development team, and the management group.

Global team management experience - Managed 20+ member global IT project teams for managed service delivery implementation.

Service Delivery and Strategy Consulting - Portfolio Rationalization, Platform Modernization, Applications Migration, Cloud Migration, Managed Services and Factory Model implementations, SaaS Offering, Automation, Testing, Data Analysis, Data Migration, Data Archiving, Data Audit and Compliance, Product Development, and Disaster Recover Planning.

Entrepreneurial Roles - Technical Product Implementation Manager, Product Owner, Technical Analyst, Solution Engineer, Pre-Sales Engineer, Proof of Concept Lead, Service Delivery Manager for projects.

Technical Leadership - Strategy planning and vision, roadmap development, organizational change management, program implementation planning, vendors management, team Building and management.

Service Delivery Activities - Architecture, Products Implementation, Cloud Migrations, Center of Excellence Setup, Roadmap Development, Process and Procedures Establishment for Applications Migration and Archiving, Project Management, Project Governance and Executive Reporting. Following is the client specific large engagement implementation.

Program Delivery - Large Managed Services Program Delivery Experience, Establish service delivery frameworks and methodologies, factory models, delivery governance processes, continuous process improvements, SDLC and Agile methodologies, KPIs, executive reporting, and PMO engagements.

Solution Development - Enterprise Architecture Planning and Development, Technical solutions construction, and New Technologies Leveraging.

Specialization – Data management solutions, including data migration, data archiving, application decommissioning, applications value management and Cloud migration solutions.

Relationship skills - managing relationships with multiple businesses, product and service vendors, complex and globally distributed matrix organizations.

P&L management - operational cost control, budgets, margin improvements, resource utilization.

Operational Excellence - automation of technical activities, innovation adaptation on project delivery with innovative technologies, standardization process/methodologies, utilization management.

Versatile Expertise spanning Insurance, Logistics, Transportation and IT sectors, adept in both B2B and B2C domains.

Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies. Made strategic planning, Budget, and Risk management analysis.

Manage the grooming of the feature backlog and establish release scope.

Analytical thinking and problem-solving capabilities to drive process improvements

Strong leadership capabilities, with experience leading and managing teams of 15-20 people, driving successful project outcomes and team performance.

Expert in Cross-Functional Team Collaboration, facilitating seamless communication and cooperation across various departments and stakeholders.

Technical Skills:

Tools

Jira, Confluence, Jira Align, Service Now, Visio, MS Project, MS Office, Fieldglass, SailPoint, Workday, Ariba, Plainview, FIT, Product Management Software, Customer Feedback Tools, Communication Tools, MS Office, Office 365, Outlook, MS Project,

NetSuite, Teams, Zoom

Technology Exposure

Python, R, Tableau, Microsoft 365, Pendo, Jira, Miro, Figma, SQL, Power BI, Google Analytics, .Net, Java, XML, DB2, PostgreSQL, Oracle, SQL, SAP, Cloud, CI/CD, APIs, AI/ML, Swaggers, APIs,

Systems

PeopleSoft, EPIC, McKesson, Info Archive, GCP, AWS, Kubernetes, Docker

Techniques

Product Management, Agile Methodologies, User Stories, Backlog planning, Cloud Platforms (e.g., AWS, Azure), Database & Data Management, APIs & Integrations,

Hard Skills

Release Planning, Migration Planning, Resource Forecasting, Requirement Gathering, Scrum, User Acceptance Testing, Stakeholder Management, GAP Analysis, POCs, RFP, RFI, Wireframe Demos & Presales activities, ROM, Product Launch, Pilot Launch, MVP, IAM, Product Analysis, Project Implementation, Change Management, Scrum, Negotiation, Project planning, Budgeting

Compliance

SOC2, SOX, FedRAMP, State RAMP, CCPA, GDPR, GRC (Governance, Risk Management, and Compliance), Confluence, SharePoint, JIRA, Asana

Domain Skills / Research Skills

HealthCare, Finance, Mortgage Insurance, Retail, Telecom, Data Analysis & Interpretation, A/B Testing & Experimentation, Market Research & Competitive Analysis,

Business

Product Strategy, Product Roadmap, Product Design & Development Customer & Market Research, Competitive Analysis, Wireframing, Rapid prototyping, A/B testing, Data Visualization, User Analytics, AI & IoT solutions, Agile/Scrum, Business Strategy & Development, Data Analysis

Client: T- Mobile, USA Apr 2024 - Present

Role: Sr. Project Manager / Product Owner

Responsibilities:

•Organize, prioritize, and assess the work to ensure iteration goals are clearly defined and communicated. Own the design, usability, and quality of releases. Product upgrade and migration from prior releases with minimal issues and complexity. Maintain a prioritized backlog of user stories, features, and defects.

•Collaborate with stakeholders or client business managers to translate business requirements into user stories.

•Involvement in all aspects of product design, development, prototype, build, testing, and launch process.

•Review and accept completed user stories for every sprint. Identify technical challenges in deliverables with the team.

•Assist the product manager in building and managing the product vision and technical roadmap.

•Participate in the big room planning call to show the critical aspects of the solution to Business stakeholders.

•Maintain contact with the technical team during sprints for deliverables.

•Develop project plans and manage the scope. Support business for user acceptance testing.

•Create alignment between stakeholders from multiple levels of the organization.

•Review and prioritize Agile teams sprint backlogs for deliverables.

•Responsible for software delivery and management scope, schedules, budgeting, accounting, managing financial data and stakeholder management Handling a team of 9+ talents.

•Driving end to end collaboration meetings with all stakeholders and cross functional teams

•Understanding and analyzing the business requirements, perform peer reviews and provide technical guidance

Manage all aspects of the project life cycle and working with matrix partners Direct technical team to perform extensive requirement analysis including data analysis and GAP analysis. Preparation and reporting of Key performance indicators

Manage schedules, identification of potential risks, reporting of status and appropriate allocation of available resources

Manage projects portfolio to facilitate effective decision making. Perform User Acceptance Tests demo based on the request from the customer. Coordinate between cross-org teams and cross departments proactively and ensure that the teams are aligned in terms of product scope.

Environment: Agile Methodologies, Project Planning, Product Strategy, People Management Product Analysis, Team Leadership, User Stories, Data Analysis Product Road Mapping, Software Development, Software Product Management, Product Lifecycle Management, Governance, Risk Management, and Compliance (GRC), Data Analytics · Business Requirements, Technical Specs, Business Administration, SharePoint, Program Management, Program Launch, Product Launch, API Development

Client: Platform 3 Solutions, Minneapolis, USA Jun 2018 – Apr 2024

Role: Technical Lead/ Product Manager

Responsibilities:

Developed detailed design specifications and technical design documents. Performed meetings and discussions with client/customer teams to gather functional changes.

Performed redesign and recording planning of the product and coordination with distributed teams.

Performed the implementation of the products for the client and managed related communication.

Assisted in high-level data analysis, along with diagnosing data problems. Customized and implemented the application as per the clients’ expectations.

Worked with the PMO team to create SOWs and project status weekly reports.

Delivered weekly and monthly product/Project presentations, status reports, and delivery timelines.

Gathered user feedback and analyzed the data to find opportunities for product improvement.

Worked with cross-functional teams and with outside vendors to continuously deliver new product features, improvements, and updates for Corporate Real Estate using Procore, Costar tool for bid, FP&A.

Worked on Vendor vetting, RFP, Bid Response, Performance metrics and management, AutoCAD drawings for real estate projects and design process.

Worked with onshore and offshore for the delivery and development of the project.

Worked with different Agile teams to define and implement improvements that would increase the timeliness of the project. Created and maintained user stories in Trello.

Built a key performance indicator dashboard to enhance the speed of decision making.

Conducted project kickoff meetings with team members to explain roles and responsibilities, relationships with other groups, deliverables, timelines, assignments, and status reporting.

Met with stakeholders and business leadership to understand and execute strategy, identify, and capture product opportunities, prioritize features, establish project timelines, ensure successful project delivery, and meet goals

Delegated tasks and achieved daily, weekly, and monthly goals.

Managed and performed coding based on evolving client need and global corporate standards.

Identified risks and forming contingency plans as soon as possible

Developed the detailed design structure after understanding the requirements and the design

Assisted and guided the PM and BA in project coordination.

Collaborated with the legal team on legal holds, retentions on GDPR, and CCPA Applications.

Interacted with the technical architects to validate the implementation process flows.

Document detailed source-to-target mapping and data transformation rules.

Provided clarifications and issue resolutions using JIRA

Actively participated in joint meetings with the various teams involved in the development process.

Environment : Sales Processes, Product Development, Agile Methodologies, User Experience (UX), Strategic Planning, Product Strategy, Business Metrics, Communication, Product Vision, Strategic Thinking, Triage, Software Development Methodologies, User Stories, Software as a Service (SaaS), Strategic Roadmaps, Computer Science, Management Hospitality Industry, Quantitative Management, Software Development Governance, Risk Management, and Compliance (GRC), Data Analytics, Architecture, Business Requirements, Technical Specs, Business Development, SharePoint, Program Management, Product Launch, Budgeting

Client: Enclara Pharmacia Apr 2017- May 2018

Role: Software Developer

Responsibilities:

Involved in the design, coding, testing and implementation of the application. Developing web-based software using computer programming languages.

Translating application storyboards and using cases into functional applications.

Researching information about the latest technologies that aid in the development of applications.

Designing, building, and maintaining efficient, reusable, and reliable code. Led the system development lifecycle for IT software development, implementation, and integration projects for billing, and security projects.

Gathered requirements from business subject matter experts using various methodologies such as interviews, questionnaires, reverse engineering, prototyping, and RFPs.

Created business requirement documents and business process flow diagrams. Prototyping applications in the identified enterprise level web application tool for straight through processing and self-service.

Constant interaction with the technical teams and validating the design. Performed analysis of data using SQL Server to resolve issues for business and provide recommendations.

Managed the scope of the requirements by creating a change request. Provided support during deployment from the system integration aspect. Conducted frequent demos to showcase the capabilities of the web application tool.

Created cost benefit analysis presentations based on inputs from various teams.

Consumed Web APIs within the application to retrieve or send data as per business needs.

Implemented role-based authentication and authorization mechanisms within APIs.

Debugged API calls using tools like Postman and browser developer tools to ensure correct data flow.

Participated in daily stand-up meetings and contributed to agile sprint planning.

Utilized version control tools such as TFS for source code management and collaboration.

Prepared deployment packages and coordinated with the DevOps team to push updates to staging and production.

Created and maintained test cases for unit and integration testing. Supported user acceptance testing (UAT) by resolving issues and enhancing usability based on feedback. Logged and tracked bugs using issue-tracking tools like Jira or a ticketing system.

Analyzed recurring issues and proposed long-term solutions to reduce repeated support tickets.

Provided on-call production support to handle critical application or database incidents.

Assisted in refactoring legacy code to improve maintainability and performance. Built interactive data grids, dropdowns, modals, and custom controls for better UX.

Integrated third-party components and libraries were needed to accelerate development.

Conducted peer code reviews and contributed to knowledge-sharing sessions. Followed best practices for secure coding, data validation, and error handling. Created logging mechanisms to monitor application activity and capture error details. Ensured compatibility across browsers and mobile responsiveness in UI development.

Worked closely with business analysts to understand functional requirements and translate them into technical specifications. Documented SOPs and knowledge base articles for recurring support tasks.

Assisted in training new team members and provided guidance on system architecture.

Ensured all deliverables adhered to quality standards, project timelines, and client expectations

Environment: Software Development, Business Requirements, User Stories, Software Development, Business Requirements, Technical Specs, Program Management

Client: Celerant Technology, New York, USA Oct 2016 – Mar 2017

Role: Software Support

Responsibilities:

•Participated in the design and code and updated the document of the application. Managed server-related issues. Provided documentation for reports and SSIS packages.

•Wrote T-SQL statements, stored procedures, functions, views, and triggers. Respond to and resolve database access and performance issues.

•Performed client-side and server-side validations using JavaScript and ASP.NET validation controls, respectively.

•Created metrics to track the issues or tickets reported for common types of problems to provide permanent solutions by clearing those defects. Designed the user interface using HTML, CSS, Bootstrap, JavaScript, jQuery, and Angular.

•Developed various abstract classes, interfaces, classes to construct the business logic.

•Created, Consumed, and Debugging Security Implemented by Using Web APIs.

•Creating and maintaining ASP.NET websites and web applications as per the initial guidelines of the client. Participated in the analysis, design, and development phases of web application projects tailored to retail management systems.

•Collaborated with team members to review code and provide suggestions for performance improvements.

•Updated technical documentation based on ongoing changes to application features and business logic.

•Wrote and optimized complex T-SQL queries, stored procedures, and triggers for business-critical processes.

•Created and maintained SQL Server functions and views to support data transformation needs.

•Monitored and resolved database performance issues, including deadlocks, slow-running queries, and indexing.

•Developed reports and integrated them using SQL Server Reporting Services (SSRS).

•Supported and documented SSIS packages used for data migration and transformation across systems.

•Handled SQL Server maintenance tasks such as backups, restorations, and consistency checks.

•Provided technical support for issues reported by end-users and internal teams, ensuring timely resolution.

•Conducted impact analysis before deploying fixes or enhancements to production systems.

•Performed validations using JavaScript for client-side checks and ASP.NET validation controls for server-side integrity. Designed and implemented responsive front-end interfaces using HTML5, CSS3, and Bootstrap.

•Integrated JavaScript frameworks like jQuery and AngularJS to enhance user interactions and DOM manipulation.

•Created reusable UI components to maintain consistency and reduce code duplication across modules.

•Developed business logic using object-oriented principles in C#, leveraging abstract classes and interfaces.

•Maintained a layered architecture separating presentation, business logic, and data access layers.

•Developed secure RESTful Web APIs to enable integration with external systems and internal services.

Environment: Software Development, Business Requirements, User Stories, Software Development, Business Requirements, Technical Specs, Program Management.

Client: Smart Work LLC, New Jersey, USA Jul 2016 – Sep 2016

Role: Software Support

Responsibilities:

Designed the user interface using HTML, CSS, Bootstrap, JavaScript, jQuery, and Angular.

Developed various abstract classes, interfaces, classes to construct the business logic.

Created, Consumed, and Debugging Security Implemented by Using Web APIs.

Creating and maintaining ASP.NET websites and web applications as per the initial guidelines of the client.

Designed responsive and user-friendly interfaces using HTML, CSS, Bootstrap, and JavaScript.

Integrated interactive elements using jQuery and AngularJS for enhanced user experience.

Developed abstract classes, interfaces, and reusable components to streamline business logic implementation.

Implemented secure RESTful Web APIs, including authentication and error handling.

Performed debugging and troubleshooting of front-end and back-end issues.

Built and maintained ASP.NET websites and web apps per client specifications and change requests.

Collaborated with QA teams to resolve defects and improve application stability.

Followed Agile/Scrum methodologies for incremental delivery of application modules.

Applied client feedback iteratively to improve UI/UX and overall performance.

Conducted unit testing and code reviews for maintainable and scalable codebase.

Participated in requirement analysis meetings and provided technical suggestions to enhance features.

Environment: HTML5, CSS3, JavaScript, jQuery, AngularJS, Bootstrap, ASP.NET, Web API, Visual Studio, Chrome DevTools, SQL Server (basic usage for API integration), Git, Agile methodology

Client: Border Voice, Hyd, India Feb 2013 – Aug 2013

Role: Database Assistant

Responsibilities:

Used SQL Server Reporting Services for generating reports populated by data in databases.

Developed many T-SQL queries to fetch data as per the business requirements with proper tuning techniques.

Designed and created tables, indexes, stored procedures, and triggers for automated operations.

Ensure the safe upkeep of the data. Responsible to prevent theft, deletion, or tampering with the data.

Generated operational and analytical reports using SQL Server Reporting Services (SSRS).

Wrote efficient T-SQL queries, views, and joins to fetch and analyze business-critical data.

Designed relational database schemas, including tables, indexes, and constraints to optimize performance.

Created and optimized stored procedures, functions, and triggers to support automated backend operations.

Participated in data integrity checks to ensure accuracy and consistency across systems.

Maintained regular backups and data recovery procedures for business continuity.

Assisted in data migration tasks and resolving issues related to data quality and formatting.

Enforced security policies for data access and manipulation to prevent unauthorized changes.

Supported business analysts with ad hoc data extraction and reporting needs.

Conducted performance tuning using execution plans and indexing strategies.

Documented procedures and best practices for future reference and team onboarding.

Environment: SQL Server 2008/2012, SSMS (SQL Server Management Studio), SSRS, T-SQL, SSRS, Windows, Excel for data validation and reporting coordination

Education:

•Master of Business Administration (MBA), Campbellsville University, KY, USA- 2021

•Master’s in computer science (M.Scs.), New York Institute of Technology, NY, USA-2016

Certification:

•Project Management Professional (PMP), Credential ID – 2797465, valid since June 2020

•Certified Scrum Product Owner (CSPO), Since March 2024

•MCSE, MCSA, MCSD, MCTS, MCPD, Microsoft Certification ID- 7133442, since September 2009

•OpenText Info Archive 16.3 Certified Administrator

•EDB Postgres Advanced Server 11 Associate, EDB 13 Professional Certification, EDB ID - EDB62198

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