Customer Service Inventory Management

Trudy Thompson

*** ***** ******, ********, ***** 77575

979-***-**** ************@*****.***

Professional Summary

Versatile and dependable professional with over 20 years of experience in manufacturing, logistics, and administrative roles across industries such as medical devices, electronics manufacturing, and public office support. Known for exceptional organizational skills, leadership, and adaptability, with a proven ability to meet production demands, train teams, and ensure compliance with FDA and GMP standards. Proficient in SAP systems, inventory management, and customer service, making her a valuable asset to any team.

Core Competencies

SAP Systems & Inventory Management

FDA/GMP Compliance & Quality Assurance

Leadership & Team Training

Logistics Coordination & Forklift Operation

Administrative Support & Customer Service

Professional Experience

Yokogawa

Production Control Specialist February 2020 – November 2024

Provided exceptional customer service and vendor coordination.

Managed inventory, created invoices, and processed international/domestic shipments.

Quoted, created sales orders, and purchase orders using SAP systems.

Operated forklifts and ensured accurate inventory management.

Advantage (On Assignment at Yokogawa) February 2019 – February 2020

Delivered similar responsibilities as above, showcasing consistency and expertise in logistics and production control.

Kelly Services (On Assignment at Dow)

Logistic Technician November 2018 – January 2019

Head Receiver Technician August 2016 – November 2018

Warehouse Technician March 2016 – August 2016

Coordinated high-volume workflows, ensuring accurate inventory and shipment processes.

Provided customer service and vendor coordination, leveraging SAP systems for efficiency.

Benchmark Electronics, Inc.

Quality Technician 2011 – 2016

Group Leader / Receiving / Shipper 2006 – 2011

Warehouse Clerk 2003 – 2007

Manufacturing Assembler 2000 – 2003

Led teams and trained employees in manufacturing processes and quality assurance.

Maintained accurate inventory and streamlined logistics operations.

Operated hand tools and assembly equipment, ensuring compliance with FDA and GMP standards.

Sulzer Intermedics

Manufacturing Assembler II 1997 – 1999

Manufacturing Assembler I 1995 – 1997

Documented process steps and test results for FDA/GMP compliance.

Set up automated equipment and adjusted alignments for product quality.

Trained new employees on clean room procedures and manufacturing specifications.

Angleton High School

Receptionist 1991 – 1995

Provided administrative support to the Principal, managing schedules, correspondence, and multi-line telephone systems.

Proficient in MS Word, Excel, Access, and PowerPoint.

Education

Angleton High School Angleton, TX Graduated 1995

Certifications

Certified Forklift Operator

FDA/GMP Compliance Training

Technical Skills

SAP Systems

MS Office Suite (Word, Excel, Access, PowerPoint)

Inventory Management Systems

Achievements

Reduced inventory discrepancies by 30% through SAP optimization.

Trained over 50 employees in FDA/GMP compliance and manufacturing processes.

Streamlined logistics operations, increasing efficiency by 15%.

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