Data Entry Support Specialist

RANI VEMULA Mobile: 470-***-****

Customer Service Specialist *************@*****.***

PROFESSIONAL SUMMARY

Experienced Data Support Specialist with over 8+ years providing data validation, file management, and client issue resolution support. Skilled in verifying data integrity, managing file transfers using WinSCP SFTP, handling ticketing via Salesforce, and coordinating between clients and technical teams. Strong communicator with excellent organizational skills and attention to details.

TECHNICAL SKILLS

Data Support Tools: Wipro 360, RX Claims, ADSQUERY, Splunk, Network Drive, ADS IVR, File GPS

File Transfer & Management: WinSCP (SFTP), Network Drives, Slack, Jira, Microsoft Teams, GitHub

Ticketing Systems: Salesforce, ServiceNow (SNOW)

Software & Office Tools: Microsoft Office, QuickBooks, CRM Systems, Retail POS

Communication & Scheduling Tools: Microsoft Outlook (calendar management, email handling, meeting scheduling), Microsoft Teams

Screenshot & Annotation Tools: Snagit (screen capture, image editing, video capture), Snipping Tool (basic screenshots and annotations)

Operating Systems: Windows (Vista, 7, 8, 10, 11), macOS

Typing & Data Entry: 50 WPM; proficient in 10-key data entry

PROFESSIONAL EXPERIENCE

Walmart Inc Front-End Customer Services Representative Alpharetta, GA [Nov 2022 – Present]

Responsibilities:

Financial Services:

oProcessed cash transactions, handled change, and provided receipts.

oEntered and maintained customer and business information in databases, ensuring accuracy and compliance with company policies.

oAssisted customers with financial services including money orders, bill payments, and money transfers.

oFollowed security protocols to prevent fraud and protect customer information.

oTrained new associates on procedures and policies.

oAssisted customers over the phone with money transfers, bill payments, and service troubleshooting, ensuring secure and efficient processing.

Returns and Claims:

oProcessed returns and claims, including damaged goods and vendor credits.

oManaged clearance programs, recalls, and product withdrawals.

oResolved receiving discrepancies and communicated processes to management.

oTrained associates in hazardous waste handling and proper item dispositions.

oResponded to inbound calls regarding product inquiries, returns, and account-related issues with professionalism and clarity.

CVS Health, Inc (Randstad) Data Support – (Member Data Transition) Remote [Oct 2024 – May 2025]

Responsibilities:

oMonitor and validate hourly data files received from 31 clients, ensuring completeness and accuracy.

oManage secure file transfers using WinSCP SFTP and network file systems such as Network Drive ADS IVR and File GPS.

oValidate and reconcile data between Wipro 360 and RX Claims systems.

oGenerate and review IVR reports using ADSQUERY for call confirmation tracking.

oLog and manage client data issue tickets using Salesforce, escalating as needed to technical or account teams.

oCommunicate regularly with clients and internal teams to provide updates and resolve discrepancies.

oMaintain detailed documentation of processes, findings, and escalations to support audit and compliance needs.

Randstad Inc Office Support Alpharetta, GA [Aug 2024 – Oct 2025]

Responsibilities:

oProcessed auto, fire, and health insurance claims for State Farm, including mail handling, pre-sorting, and copying.

oPrepared and scanned mail, ensuring quality control and accurate indexing.

oManaged document storage for easy retrieval and performed light data entry tasks.

Sri Mahalakshmi Temple Accounts Receivable Clerk Alpharetta, GA [2015 - 2023]

Responsibilities:

oManaged incoming payments, including donations and service fees, ensuring adherence to financial policies.

oPrepared invoices, verified and recorded accounts receivable data, and reconciled accounts.

oFollowed up on overdue accounts, generated financial statements, and resolved billing issues.

Varna Technologies Pvt Ltd, India Hosting Support India [2009 - 2011]

Responsibilities:

oMaintained CRM and client information updates, coordinated with hosting admins, and prepared quotations and invoices.

oManaged domain expiry notifications and updated trouble tickets, and generated payment collections.

Kajaria Ceramics Limited, India Showroom Executive India [2008 - 2009]

Responsibilities:

oManaged Showroom inventory and daily sales reports.

oHandled customer queries and resolved issues promptly, ensuring high customer satisfaction.

oMaintained accurate records of sales transactions and reconciled daily cash reports.

oCoordinated with vendors and internal teams to ensure timely product availability.

TATA AIG and ICICI Bank, India Customer Sales Representative India [2008]

Responsibilities:

oConducted telemarketing calls, generated leads, and achieved sales targets.

oPerformed data entry tasks, coordinated interviews, and provided status reports to management.

ACCOMPLISHMENTS

Champion of Front-End Associate, Walmart 2023,2024 and 2025

Outstanding Performance, TATA AIG (2008).

EDUCATION

MBA - Master of Business Administration Kakatiya University, Warangal, India

B.Sc. (Math) - Bachelor’s Degree Kakatiya University, Warangal, India

LANGUAGES

English, Telugu, Hindi, Tamil, basic Spanish

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