Customer Service Administrative Support

Tabatha Mohamad

Tulsa, OK • 919-**-***-**** • ***********@*****.***

LinkedIn: linkedin.com/in/tabasaurusrex

PROFESSIONAL SUMMARY

Adaptable and dependable customer service professional with 5+ years of experience in high-volume call centers, administrative support, and client relations. Recognized for staying calm under pressure, exceeding performance targets, and building trust with customers. Skilled in Salesforce, Microsoft Office Suite, and CRM systems, with a proven record of handling sensitive situations with discretion. CORE SKILLS

Customer Service • Call Center Operations • Conflict Resolution • Data Entry & Accuracy • CRM Management • Administrative Support • Quality Assurance • Social Media Moderation • Calendar Management • Adobe Photoshop • Problem Solving • Team Collaboration • High-Pressure Decision Making PROFESSIONAL EXPERIENCE

ERS Emergency Roadside Service Representative – ACG AAA, Tulsa, OK (Aug 2024 – Jul 2025)

• Managed 130–180 inbound calls daily, dispatching roadside assistance and guiding members with precision using GPS codes, landmarks, and mile markers.

• Maintained average handling time under 5 minutes while resolving urgent situations and calming distressed callers.

• Trusted to train new team members and assist in process improvements that boosted efficiency. Residential Assistant – Village Health, Broken Arrow, OK (Feb 2024 – Jun 2024)

• Supported residents’ daily needs while ensuring full compliance with state regulations.

• Maintained 100% resident satisfaction scores through tact, empathy, and proactive service. Annuities Customer Support Representative – DXC Technology, Tulsa, OK (May 2023 – Oct 2023)

• Assisted 50–70 clients daily with confidential account information, ensuring strict compliance and accuracy.

• Exceeded department targets with a 90% first-call resolution rate and consistent positive feedback. Social Media Moderator – Alorica, Tulsa, OK (Nov 2021 – May 2023)

• Reviewed and moderated 200+ pieces of content daily for compliance with community guidelines.

• Maintained a 99% accuracy rate while managing sensitive and high-impact material. Administrative Assistant / Receptionist – Claire Fey Wellness, Tulsa, OK (Feb 2019 – Oct 2021)

• Managed 100+ weekly appointments, coordinated schedules, and processed billing with zero errors.

• Created marketing materials and product photography, boosting sales by 15%.

• Recognized for reliability, taking on additional duties to support company growth. TECHNOLOGY

Salesforce • Microsoft Teams • Outlook • Excel • Word • Adobe Photoshop • Google Workspace • CRM Software • Data Entry Systems

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