Customer Service English Teacher
Resume:
Adam Isaac Matthew Alina
Adam Isaac Matthew S. Alina
Quezon City, Philippines 1126
****.*****.*******.*****@*****.***
PROFESSIONAL SUMMARY
Passionate teacher with over six years of experience helping students of all ages learn English. I create fun and effective lessons, whether one-on-one or in the classroom, and I always aim to make learning enjoyable and meaningful. I am fluent in English and Filipino and enjoy working with people from different backgrounds. Adaptable and hardworking, I build positive connections with students and colleagues while bringing both teaching skills and customer service experience to support learning and growth. WORK EXPERIENCE
July 2023 – July 2025
Reading Teacher, ReadAndWrite Inc.
• Develop and implement effective lesson plans to teach reading skills, including phonics, comprehension, vocabulary, and fluency.
• Assess students’ reading levels and progress using various diagnostic tools and tailor instruction to meet individual needs.
• Use diverse teaching methods, such as storytelling, guided reading, and interactive activities, to enhance student engagement.
• Monitor and document student progress, providing feedback to students, parents, and school administrators.
January 2023 – May 2023, July 2025 – September 2025 Freelance English Tutor, Enderun College
• Delivered different English classes to Japanese and Korean students.
• Conducted face-to-face lessons with Japanese and Korean learners.
• Created materials and facilitator’s guides for the lessons when needed. Adam Isaac Matthew Alina
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January 2022 – October 2022
Chat Support Agent, GameOps Inc.
• Handle in-game support requests, including troubleshooting technical problems and reporting bugs to the development team.
• Respond promptly to player inquiries via chat, providing accurate information and resolving issues efficiently.
• Assist players with account-related concerns, such as login problems, account recovery, and payment issues.
• Provide guidance on gameplay mechanics, features, and events to enhance the player experience.
• Address player complaints and escalate unresolved issues to the appropriate team. January 2021 – January 2022
Online English Teacher, RareJobs
• Teach a range of language skills, including speaking, reading, writing, and pronunciation.
• Plan and deliver engaging and interactive English lessons tailored to Japanese learners' language levels and goals.
• Provide constructive feedback and personalized recommendations to help students improve their English proficiency.
December 2017 – October 2020
Evaluator/ESL teacher, Transnational Education Solutions and Technologies Inc. (TEST, INC.)
• Worked as a project-based employee during the peak season on different accounts.
• Edited, proofread, and scored English essays of Japanese high school students
• Attended training for the technicalities of the English grammar focusing on the subject- verb agreement rules, prepositions, tenses, and so on.
• Facilitate engaging English lessons designed to meet the language needs and goals of Japanese High school Students.
• Delivered Business English lessons tailored to the needs and professional goals of Japanese learners.
March 2017 – June 2017
Customer Service Agent, Convergys
• Answering inquiries and provide solutions to customer issues.
• Identify customer needs and recommend appropriate products or services to meet their requirements.
Adam Isaac Matthew Alina
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EDUCATIONAL BACKGROUND
2012-2016
St. Joseph’s College of Quezon City (Graduated)
Bachelor’s degree, AB in Communications
2011-2012
University of Santo Tomas (undergrad)
Bachelor’s degree, AB in Political Science
2000 – 2011
Diliman Preparatory School
High school diploma, March 2011
Grade school diploma, March 2007
SKILLS
• Fluent in English and Filipino
• Classroom Management
• Assessment and Evaluation
• Empathetic
• Cultural competence
• Leadership
• Microsoft Office Proficiency
• ESL Teaching
• Proofreading and Editing Written
Output
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