Customer Care Technical Support

Diamond Peters

Customer Care & Technical Support Specialist Creative Problem-Solver

Denver, CO

******************@*******.*** 872-***-****

Professional Summary

Adaptable and service-focused professional with 7+ years of experience in customer care, technical troubleshooting, and account management across diverse industries and international markets. Skilled in supporting clients through multiple channelsphone, chat, email, and SMSto resolve technical issues, deliver exceptional service, and maintain high customer satisfaction. Brings a unique blend of technical support skills, customer empathy, and creative problem-solving developed through roles in hospitality, online services, and brand communications. Core Skills

Customer Support & Relationship Management

Technical Troubleshooting (Hardware & Software)

Multi-Channel Support: Phone, Chat, Email, SMS

CRM Systems: Salesforce, OpenTable, Proprietary Platforms Data Entry, Billing Support, and Reservations Management Documentation & Case Resolution Tracking

Microsoft Office Suite (Outlook, Word, Excel)

Clear, Professional Communication

Conflict Resolution & De-Escalation Techniques

Experience

Customer Service Specialist Concierge Account Manager OpenTable Remote & International Support Japan, United Kingdom, United States Managed hotel concierge accounts, resolving technical and service issues for reservations and guest requests.

Delivered multi-channel support, ensuring quick resolutions and clear communication with both clients and internal teams.

Handled billing inquiries, data entry, and service adjustments with accuracy and efficiency. Built lasting relationships with global clients through professionalism, cultural sensitivity, and attention to detail.

Freelance Customer Support & Online Business Services Remote 2020 Present

Provided data management, customer care, and technical assistance to online businesses and service providers.

Assisted clients with account setup, troubleshooting, billing resolutions, and order fulfillment. Maintained CRM records, tracked service tickets, and ensured follow-up until successful resolution. YouthBiz Organization Customer Service & Leadership Trainee Denver, CO

Completed entrepreneurship and customer service training with a focus on client care, leadership, and professional communication.

Developed skills in handling diverse customer needs, managing service requests, and delivering solutions under time constraints.

Education

High School Diploma Additional Coursework in Sociology & Japanese Language, Metropolitan State University Denver

Technical Proficiency

Microsoft Office Suite (Outlook, Word, Excel) CRM Systems (Salesforce, OpenTable) Remote Communication Tools Data Entry & Reporting

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