Operations/Program Management

JUSTIN HART

**********@*****.*** 917-***-**** LinkedIn

CORE SKILLS

Lean Six Sigma Black • Salesforce Solutions Architecture • Enterprise Systems Integration (Salesforce, Smartsheet, QuickBooks, JIRA, Monday.com, Kantata) • Operations & Project Management • Budgeting & Resource Optimization

• Talent Pipeline & Leadership (28 staff) • Workflow Automation & Data Analytics • SOP & Policy Development WORK HISTORY

Program Administrator 05/2024 – Present

NYU - Rory Meyers School of Nursing

● Enterprise Architect: Engineered and executed a full modernization of the university’s enterprise systems—integrating Smartsheet, Salesforce, and QuickBooks; eliminated 13M+ legacy records; and delivered a 90% reduction in reporting time, establishing a real-time source of truth for executive decision-making.

● Process Improvement: Automated 80% of manual workflows, directly saving over 200 staff hours per quarter and raising data accuracy by 60% for all reporting and compliance deliverables.

● System Strategic Advisory: Advised senior leadership on systems modernization and operational best practices, shaping institution-wide strategy and adoption.

● Project Portfolio Oversight: Directed strategic planning and execution of multi-state conferences, enhancing data visibility (dashboards, resource assignments & live data tracking) and strengthening partnerships. Maintained live IT project portfolio in Smartsheet, providing executive dashboards for scope, budget, and resource allocation across 15+ initiatives.

● Salesforce Solutions Architect: Developed and deployed executive-level dashboards and financial reports using Salesforce and Smartsheet, driving data-driven strategy and rapid, board-ready insight delivery.

● Stakeholder Focus: Ensured alignment of departmental operations with academic mission and institutional strategy, supporting faculty, student, and community engagement. Applied Agile methodologies (Jira, Smartsheet) to manage IT initiatives, ensuring transparent tracking and timely delivery. Operations Efficiency Consultant 04/2023 - 5/2024

Sutton Creek, LLC

● Salesforce Administrator: Doubled sales conversion rates in one quarter through CRM strategy overhaul and workflow automation.

● Data Quality: Elevated CRM data integrity to 80% across all sales operations.

● Performance Analytics: Delivered advanced Salesforce dashboards enabling on-demand sales and operations reporting.

● Compliance Specialist: Directed vendor legal contract management and regulatory compliance operation processes, sustaining zero exceptions across all client engagements.

● Project Management: Led multi-system data transitions, cleanup, and adoption with zero delivery delays. JUSTIN HART

**********@*****.*** 917-***-**** LinkedIn

Chief Of Staff 04/2022 - 05/2023

REWYRE

● Salesforce Architect: Designed and executed Salesforce optimization and talent acquisition protocols.

● Talent Management: Developed and managed full-cycle recruitment, increasing efficiency by 50% and retention to 75%.

● Revenue Generation: Revamped pipeline, increased outreach by 60%, and generated $2M+ in potential revenue via new GTM strategy.

● Process Improvement: Created, implemented, and quality-checked SOPs for all managers and directors.

● Executive Projects: Directed high-priority strategic initiatives and special projects on behalf of leadership, ensuring alignment with organizational growth goals.

● Special Projects: Oversaw IT systems and vendor contracts, aligning technology strategy with business goals and ensuring on-time project delivery under budget constraints

Applications Team Supervisor 04/2021 - 02/2022

Uno Health

● Process & Performance Improvement: Increased operational approval rates by 85% through analytics-driven redesign, implemented compliance-focused workflows that achieved zero audit exceptions across two cycles, and consistently exceeded departmental KPIs.

● Data Analytics & Reporting: Built live KPI dashboards and process tracking systems using Salesforce and Excel, enabling real-time oversight and executive-level performance visibility.

● Product Optimization: Re-engineered application process, improving approval rates from 30% to 85% and delivering significant revenue growth through enhanced efficiency and compliance.

● Talent Development: Onboarded 10+ hires per cycle, achieving >95% retention and facilitating four promotions within one year.

Office Manager 01/2020 – 02/2021

Legionella Compliance Solutions

● Regulatory Operations Management: Directed inspection schedules and compliance documentation for 300+ clients across NYC/NJ, achieving a 90% on-time success rate and strengthening client audit readiness.

● Operational Oversight: Directed office operations for 10+ staff, strengthening AP/AR auditing, financial reconciliation, and record-keeping while supporting business development initiatives. Administrative Manager (acting Admin Aide II) 05/2017 – 01/ 2020 NYU – Steinhardt

● Administrative Leadership: Managed facilities, acquisitions, and event logistics while supervising 8 staff, overseeing student, faculty, and clinical requests, and serving as the department’s operational point of contact

● Staff Development & Oversight: Built and managed a pipeline of 8 student staff, training and supervising daily operations while resolving student, faculty, and clinical service requests as primary departmental point of contact. JUSTIN HART

**********@*****.*** 917-***-**** LinkedIn

● Data Analytics & Process Improvement: Implemented analytics that reduced administrative effort by 85% while increasing data accuracy by 60%.

Business Intelligence Analyst 11/2015 – 04/ 2017

Affinity Health Plan

● Analytics Leadership: Directed performance reporting for a 130-person sales team, aligning managers on performance gaps and delivering AVP-level insights that improved revenue forecasting accuracy by 40%.

● Revenue Governance: Built analytics frameworks for net revenue and discrepancy analysis, strengthening financial accuracy and executive decision-making.

EDUCATION & CERTIFICATIONS

● MBA, Risk Management – University of Cumbria (Expected 2026)

● Lean Six Sigma Black Belt – 2023

● Paralegal Certificate, Legal Research – 2023

● BA, Business Fidelity – Institute of Clerical & Language Studies ENTERPRISE IMPACT HIGHLIGHTS

● 10+ years’ experience: Built and led direct and lateral teams (up to 28), managed $350K+ budgets, and architected systems/processes used by 250+ end users.

● Data & Process Transformation: Independently integrated and cleaned 13M+ records, automated 80% of core workflows, and delivered 200+ hours in quarterly staff savings.

● Quantifiable Results: Managed $5M+ proposal pipeline, increased contract renewal by 60%, doubled revenue conversion, reduced audit exception rates by 30%.

● Received the 1st ‘Rory Meyers Administrator of the Year’ Award.

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