It Support Customer Service

Richard D'Angelo 631-***-****

PO Box **** Elmont NY 11003 *******@**************.***

PROFILE SUMMARY

A multi-talented, solution oriented, and highly analytical IT Support professional with 20+ years experience contributing to the effective management and operation of diverse organizations through outstanding technical support, customer service and system & network administration. Highly familiar with a wide variety of information systems, desktops, databases, networks, devices and operating system software. Competent in communicating well with individuals at all levels of the organization; effective at working within highly challenging environments. Seeks opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.

HIGHLIGHTS & QUALITIES

Customer service orientated IT Support Professional with management and hands on experience.

Strong communication skills, combined with a commitment to service excellence.

Always welcoming new challenges and the opportunity to learn new technologies.

Can work individually or in a team environment and build excellent working relationships.

People skills combined with diverse technical background make a unique fit for any organization.

Extensive experience automating & streamlining operations.

CORE COMPETENCIES

Brooklyn Laboratory Charter Schools

DIRECTOR OF IT Implementation and support of new and existing technology for entire School 2020-Present

■Infinite Campus

■Google Gsuite administration & planning

■Gsuite OU & user management

■Chromebook enrollment

■Chromebook management

■GoGuardian content management filter

■Better cloud management suite

■Desktop support (Windows & Mac OS)

■Papercut print server

■Chromebook management for testing

■Sonicwall firewall management

■Meraki wireless AP management

■(Knack apps) Automated workflows that increased productivity.

Custom Computer Specialists

Senior Systems Administrator, VMware Administrator: South Huntington Union Free School District 2011 – 2020

(Implementation and support of new and existing technology for entire School District (9 buildings, 8000 Users).

VMware Administration

■Install and Maintain Virtual Servers (ESXI 6.7)

■Horizon View setup & administration

■Create and administer 1000 desktop VDI environment.

■Create Master host machine images, Create machine pools, Assign machines to end users

■Configure and administer remote access.

■Update systems to latest patches, update machine service agents.

■Configure and maintain Volume Apps (Application delivery).

■Configure UEM environment.

■Wyse Terminal Configuration, maintenance and administration.

Environment Overview:

Fast Paced continually evolving environment that requires automation to satisfy ongoing projects and daily requests. 8000 End-users, 2000 Physical PC’s, 6000 Chromebooks, 17 servers, 6 redundant VMware ESXI servers, VMware VDI consisting of 1000 Virtual desktops, Barracuda Cloud Backup appliance, Barracuda Content Filter, SonicWALL Firewall, Aruba Wireless Controller.

Technologies: Hands on Experience.

Sonic Wall firewall configuration and maintenance,Barracuda Cloud Backup; Barracuda content filter

Cylance Malware Protection & Machine Learning, G-Suite Enterprise Administration

VMware ESXI & VDI; Microsoft Hyper-V, Go-Guardian Mobile Device Monitoring (6000 Devices)

Aruba Wireless Maintenance and configuration, Dell servers; HP servers (Builds, Upgrades, Patches & Migrations)

Chrome Book Configuration & administration

Active Directory; Design & Maintenance, GPO Automation, User & Group Management

Knack visual programming (Creating Apps)

FTP Server Configuration & Maintenance

SCCM for PC Imaging & Application Delivery

Windows OS; Win 7, Win 10, Server 2003,2008,2012,2016

Desktop Support & Automation (2000 Devices)

Security Camera Configuration & Maintenance

DNS, DHCP, TCPIP Configuration

Best Online Services

Independent Contractor of Computer Services for Kelly Masonry 2005 – 2010

Supported server and desktop environments as well as their wireless network.

Maintained and supported file and print services.

Provided hardware maintenance; virus and malware protection.

Scheduled ongoing operating system updates and maintenance.

Multiple desktop Imaging & rollouts based on Department needs.

Active Directory Configuration, user & device management.

Firewall Maintenance & Configuration.

THE MCGRAW-HILL COMPANIES

Manager of Network Services / Project Leader 1998 – 2005

Assumed responsibility of a new department. Successfully built working relationships and solved day-to-day problems while implementing new technology based on business needs.

Completed Projects:

Multiple desktop hardware and software upgrades over a 7-year period.

Transitioned to different mail platform.

Multiple server hardware upgrades

Created automated software delivery.

Centralized desktop and server anti-virus solution.

Created, tested and maintained a disaster recovery solution.

Transitioned from Novell Networking solution to Windows 2000/XP and Active Directory.

Created and maintained high-speed backup & archival system for day-to-day and long-term data integrity & security.

Participated in the creation of system monitoring and notification solution for Servers and critical systems.

Participated in the creation of a centralized helpdesk with Remedy ticketing system and statistic generation for report generation.

Created an automated security update solution for servers and desktops.

Successfully assumed additional responsibility to Integrated Macintosh environment into standard server and backup system.

Incorporation and support of additional Microsoft Products.

References Available Upon Request

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