Sales Manager Customer Service

SHITU

DAMOLA

Contact

Address:

Bayode Oluwole Ikeja

Nigeria

Phone:

070********

E-mail:

**********@*****.***

Websites, Portfolios,

Profiles

• https://olympus.mygreatlearni

ng.com/courses/81085

Skills

Stakeholder Engagement/

Communications

Requirement Gathering

and Documentation

Data-driven Decision

Making

Critical thinking

Negotiation, Relationship

building and Client

retention

Excellent customer service

skills that ensures

customer satisfaction at all

times.

Analytical Thinking

Skilled Professional with Experience in Analysis and Process Improvement Experienced in improving workflows, analyzing data, and collaborating with teams to deliver effective solutions. Focused on driving efficiency and achieving meaningful results.

Work History

2020- Present

2018-08 –

2020

Sales Manager and Operation Associate

NASCO FOODS AND MARKETING

• Coordinated inventory and restocking processes to prevent shortages and reduce waste.

• Assisted in supply chain activities, ensuring timely delivery of goods.

• Maintained operational records and prepared reports to track performance.

• Collaborated with vendors and logistics teams to resolve delivery issues.

• Supported process improvements to enhance efficiency and reduce costs.

Sales and Marketing Manager

NASCO FOODS AND MARKETING

Orchestrated innovative sales and marketing strategies, showcasing strategic thinking crucial for product development

• Cultivated key client relationships, demonstrating stakeholder management skills vital for product success

• Led high-performing team, translating leadership experience to effective cross-functional collaboration in product teams

• Spearheaded product development initiatives, showcasing deep understanding of market needs and trends

• Collaborated with cross-functional teams, embodying teamwork required for successful product launches

• Analyzed market data, contributing to data-driven decision-making integral to product management

2020-01 -

Current

Tourism officer

Oyo state tourism board

2020-01 -

Current

Tour guide

University of Ibadan zoological garden

Good communication and

listening skills that

enhances discernment of

clients’ needs.

Destination knowledge

Microsoft Office

Customer Segmentation

Survey Design and

Development

Customer Engagement

Target Audience Analysis

Written Communication

Sales Techniques

Research methods

Web Design

Tools / Software

Figma

HubSpot

Microsoft Office

Jira

2017-11 -

2018-07

Front Office Supervisor

Royal Hotel and Resort, Ado-Ekiti

• Managed the front office related operations

• Create and maintain staff schedules

• Coordinate with other departments for smooth operations

• Conduct regular team meetings and training sessions. 2017-06 -

2017-11

Front office agent

Prosperous Royal Hotel and Resort, Ado-Ekiti

• Exhibited excellent customer service to ensure every guest experience was exemplary

• Manage check-in and check-out processes efficiently. 2017-05 -

2017-06

Restaurant supervisor

Prosperous Royal hotel and Resort, Ado-Ekiti

• Supervise and manage the affairs of the restaurant 2010-06 -

2011-08

Junior sales representative

NASCO FOODS

2008-11 -

2010-06

Sales assistant

NASCO FOODS

Education

2020-01 -

2023-01

Master of Science: Tourism And Sustainable

Development

University of Ibadan - Ibadan Nigeria

2017-05 –

2018-04

2011-01 -

2016-01

National Youth Service Corps.

Bachelor of Science: Hospitality And Tourism

Management

Federal University of Agriculture, - Abeokuta, Ogun State, Nigeria

Personal Information

Gender: Male

Training

• Fajol Hotel, 06/2015, 11/2015, Worked at the front office, hours keeping and maintenance department.

• NASCO FOODS, 11/2008, 06/2010, Sales assistant

• NASCO FOODS, 06/2010, 08/2011, Junior sales

representative

• Oyo state tourism board, 2020, present, Tourism

officer

• University of Ibadan zoological garden, 2020,

present, Tour guide

Certifications

•

• Customer service foundation – coursera

•

•

• Embracing Unexpected Change – LinkedIn Learning

• Excel with Copilot: AI-Driven Data Analysis –

LinkedIn Learning

• Critical Thinking for Better Judgment and Decision- Making – LinkedIn Learning

• Build Your Generative AI Productivity Skills with Microsoft and LinkedIn – LinkedIn Learning

• Meta principle of UI/UX design

• 3MTT Data Analytics Certificate

Issued by 3MTT, 2024.

Explored data analysis techniques, visualization, and decision-making using analytics tools.

• Copilot in PowerPoint: From Prompt to

Presentation – LinkedIn Learning

• Google UX design

.

Contact this candidate