Talent Acquisition Client Relationship
Resume:
Nigel Casper James
***********@*****.***
https://www.linkedin.com/in/nigel-casper-james-8363272a4/
Summary:
Recruitment Management Professional Over 11 Years of Experience
I am an experienced recruitment management professional with over 14 years of expertise in sourcing, hiring, and managing teams within both IT and non-IT sectors.
I have a proven track record of managing large teams, working directly with clients, and ensuring seamless recruitment processes.
My ability to build and maintain strong client relationships, coupled with my comprehensive experience in talent acquisition, makes me a valuable asset in any recruitment environment.
Key Skills and Expertise:
Team Management: Lead and manage recruitment teams of 15-18 members, ensuring alignment with client requirements and effective team performance.
Client Relationship Management: Extensive experience working with clients such as Philips, Entergy, Panasonic Automotive, Johnson Controls, Boeing, Arkema, Siemens, Verizon Wireless, and others.
Training & Development: Trained and mentored freshers, providing them with the necessary tools and knowledge to succeed in recruitment, including sourcing techniques and client requirements.
Full-Cycle Recruitment: Experienced in sourcing, interviewing, and placing candidates, including technical and non-technical positions, across various industries.
Vendor Management: Worked closely with sub-vendors and American vendors, managing sub-vendor relationships and successfully negotiating terms.
Recruiting Tools: Proficient in using job portals such as Job-Diva, CB, Monster, Dice, Indeed, and Computer Jobs to source candidates. Skilled in headhunting, cold calling, networking, and using internet-based recruiting tools.
Client Interaction: Regularly attended client meetings, providing updates and ensuring smooth communication between the client, recruitment team, and candidates. Ensured all client requirements were met efficiently.
Onboarding & Background Checks: Oversaw the onboarding process for selected candidates, including handling background checks and ensuring compliance with client requirements.
Interview Preparation & Candidate Coaching: Provided interview preparation, including presentation tips and mock interviews, to ensure candidates were well-prepared for client-facing interviews.
Negotiation & Closure: Strong negotiation skills with an emphasis on maintaining positive client and candidate relationships to ensure successful placements.
Industry Experience:
IT & Non-IT Recruitment: Extensive experience in recruiting for both IT and non-IT sectors, including roles in engineering, finance, healthcare, and telecommunications.
Client Portfolio: Worked with leading clients such as Philips, Entergy, Panasonic Automotive, Meridith, Johnson Controls, Boeing, Arkema, Amentum, Siemens Energy, Verizon Wireless, Verizon Telecom, and others.
Consultant Management: Effectively managed consultants, maintained strong relationships, and ensured that the recruitment process was smooth from start to finish.
Job Postings & Sourcing: Created daily job postings on multiple job boards to maintain a healthy pool of candidates, proactively sourcing candidates based on current and upcoming client requirements.
Additional Skills:
Flexible with working hours and available for support when needed.
Willing to relocate as required by client or company needs.
Strong focus on achieving client satisfaction, meeting deadlines, and maintaining the highest standards in recruitment processes.
Winx Consulting Service May2025 to June 2025
BDM( Part Time)
Client Correspondence: Managed all client communications, ensuring prompt and professional responses to emails and queries.
Candidate Screening: Conducted thorough screening of candidates to confirm their interest and suitability for the roles before submission to clients
iCloud Staffing · Full-time July 2024 – March 2025
Client Manager – BDM(Business Development Manager)
Team Lead Client Relationship Manager
Team Management: Led a team of 6 members, providing guidance and support to ensure timely and efficient completion of client requirements.
Requirement Clarification: Collaborated with clients to gain a clear understanding of their requirements, assisting team members in identifying the right candidate profiles.
Resume Screening: Provided support in crafting tailored search strings to identify the most suitable resumes for client needs, ensuring high-quality submissions.
Candidate Communication: Acted as an intermediary between recruiters and candidates, addressing queries and clarifying job expectations to facilitate successful submissions.
Requirement Allocation: Assigned job requisitions to team members based on their expertise, optimizing the chances of presenting the most qualified candidates.
Client Correspondence: Managed all client communications, ensuring prompt and professional responses to emails and queries.
Candidate Screening: Conducted thorough screening of candidates to confirm their interest and suitability for the roles before submission to clients.
HCL Global Systems Inc · Full-time Oct 2023 – July 2024
Client Manager - Account Manager Client Manager - Account Manager
Team Lead Client Relationship Manager
Team Management: Led a team of 3 members, providing guidance and support to ensure timely and efficient completion of client requirements.
Client Engagement: Worked closely with state clients, including Tennessee (TN), Colorado (CO), and Virginia, ensuring alignment with their specific needs and expectations.
Requirement Clarification: Collaborated with clients to gain a clear understanding of their requirements, assisting team members in identifying the right candidate profiles.
Resume Screening: Provided support in crafting tailored search strings to identify the most suitable resumes for client needs, ensuring high-quality submissions.
Candidate Communication: Acted as an intermediary between recruiters and candidates, addressing queries and clarifying job expectations to facilitate successful submissions.
Job Requisition Management: Managed and tracked job requisitions in the RMS portal (Job Diva), ensuring all client requirements were accurately captured and processed.
Requirement Allocation: Assigned job requisitions to team members based on their expertise, optimizing the chances of presenting the most qualified candidates.
Client Correspondence: Managed all client communications, ensuring prompt and professional responses to emails and queries.
Candidate Screening: Conducted thorough screening of candidates to confirm their interest and suitability for the roles before submission to clients.
Client Calls & Training: Participated in conference calls with clients to discuss job updates and changes, and communicated these effectively to the recruitment team, providing training as needed.
Point of Contact: Served as the primary point of contact for both clients and employees placed on contract assignments, maintaining strong relationships and addressing any concerns.
Consultant Placements: Demonstrated strong expertise in placing consultants with competitive rates, ensuring the satisfaction of both clients and candidates.
Negotiation & Relationship Management: Leveraged excellent negotiation skills to close deals effectively while maintaining strong, long-term relationships with both clients and candidates.
Radiant Systems Inc Nov 2021 –Aug 2023
Team Lead / Client Manager / Sr Recruiter
Non-IT Team Lead & Account Manager
As a Non-IT Team Lead and Account Manager, I was responsible for managing and fostering strong relationships with key global clients, including industry leaders like Entergy, Panasonic Automotive, Meridith, Johnson Controls, Boeing, Arkema, Amentum, and Asha. My primary focus was to ensure the successful recruitment, placement, and satisfaction of clients and candidates alike.
Key Responsibilities & Achievements:
Client Relationship Management: Served as the primary point of contact for key client managers, ensuring seamless communication and collaboration. Managed 11 global clients across various regions, including MA, CO, CT, GA, LIWA, OH, DE, and MI.
Recruiter Training & Support: Delivered training for recruiters on client-specific requirements and resume formatting standards. Guided the team on understanding client needs and provided support in sourcing and evaluating candidates to ensure a high-quality match.
Job Requisition Management: Handled job requisitions from clients, ensuring quality submissions by screening candidates to assess their suitability for each role. Successfully addressed any changes or updates related to job descriptions through regular conference calls with clients and effectively communicated these updates to the recruitment team.
Candidate Sourcing & Submission: Actively supported recruiters in sourcing candidates and assisted in the preparation of resumes for submission through various Vendor Management Systems (VMS) including Fieldglass, IQN, Victor VMS, Arkema Simplify MS, AcroXRM, and more. Ensured that only the most qualified candidates were sent to clients.
Vendor Management System (VMS) Expertise: Managed the submission of candidate resumes into multiple VMS platforms, such as Fieldglass, IQN, Victor VMS, Arkema, Simplify MS, AcroXRM, Pitney Bowes, Elwood Staffing, and Secure. Covendis.
Consultant Placements: Demonstrated excellent negotiation and closure skills to place consultants at competitive rates. Focused on building and maintaining long-term client and candidate relationships.
Onsite Support & Client Communication: Acted as a point of contact for both clients and onsite employees, ensuring smooth operations and timely resolution of any issues or concerns. Delivered timely responses to client emails and consistently met client expectations.
Denken Solutions, Inc Jan 2021 - Jul 2021
Senior Talent Acquisition Specialist
Recruitment Specialist – Full Lifecycle Recruiting
Full-Cycle Recruiting: Managed end-to-end recruitment processes, including direct sourcing and leveraging online job portals such as Monster, CareerBuilder, and Conrep to identify and attract top talent.
Consultant Placements: Extensive experience in placing consultants at competitive rates, ensuring a high level of satisfaction for both candidates and clients.
Candidate Sourcing & Networking: Proactively sourced candidates who are currently on the bench by posting resumes on job boards, leveraging personal networks, and tapping into prime vendor lists.
Negotiations & Interviews: Negotiated rates and terms with candidates, conducted interviews, and matched available resources with client requirements across various technologies.
Client Relationship Management: Collaborated with clients to obtain purchase orders, finalize contracts, and gather necessary company information for billing purposes.
Billing & Payment Terms: Coordinated billing terms (Net 45, Net 30, or Net 15) with clients, ensuring clear communication and efficient deal closure.
Kaizen Technologies Inc Oct 2019 -- Jan 2021
Account Manager Team Lead
Recruitment Professional with Expertise in Full-Cycle Recruiting
Proficient in Recruiting Techniques: Skilled in headhunting, cold calling, networking, and leveraging internet-based recruiting tools for talent acquisition.
Candidate Screening & Profile Validation: Adept at screening candidates and validating profiles based on experience and client requirements.
Negotiation & Relationship Management: Strong negotiation skills with a focus on building and maintaining effective relationships with both clients and candidates.
VMS Submissions: Experienced in submitting high-quality resumes into Vendor Management Systems (VMS) such as Fieldglass.
Team Support & Target Achievement: Collaborates with team members and managers to help achieve recruiting goals and targets.
Visa & Tax Terms Expertise: Well-versed in working with various visa and tax terms (W2, 1099, C2C), with specific experience handling W2 candidates.
Full-Cycle Recruiting: Responsible for the end-to-end recruitment process, including direct sourcing, and utilizing job portals like Monster, CareerBuilder, and Conrep for candidate sourcing.
Consultant Placement & Rate Negotiation: Proven track record in placing consultants with competitive rates and effectively negotiating terms to close deals.
Bench Candidate Management: Expertise in reaching out to employees with bench candidates, posting resumes on job boards, leveraging personal networks, and utilizing prime vendor lists to generate opportunities.
Client Coordination & Purchase Orders: Managed client relationships, negotiated rates, scheduled interviews, and obtained purchase orders for resource placements. Handled contracts, billing terms (e.g., Net 45, Net 30, Net 15), and closing deals.
Client Handling & Onsite Support: Experience supporting IT clients, including companies such as Capgemini, Sogeti, Herman, and Samsung, providing coordination and follow-up for contract-based onsite placements.
Training & Mentorship: Assisted in the onboarding and training of new recruiters, providing guidance throughout the recruiting process to ensure their success.
NextgenTechonologies Mar 2015 - Sep 2019
Account Manager
Professional Experience in Recruitment and Client Management
Expertise in Visa and Tax Terms: In-depth understanding of various employment classifications including W2, 1099, and C2C, with hands-on experience in managing W2-based hiring processes.
Full-Cycle Recruiting: Responsible for the complete recruitment process, including direct sourcing, candidate screening, interview coordination, and follow-up with candidates. Skilled in utilizing job portals such as Monster, CareerBuilder, and Job Diva to source top talent.
Client Relationship Management: Managed global client accounts, particularly for Philips in the Healthcare/Medical industry, ensuring alignment between client requirements and candidate qualifications.
Team Training and Mentorship: Trained and supported recruiters in the use of Job Diva and other recruiting tools. Assisted with account setup, login credentials, troubleshooting, and process clarifications to ensure smooth operations.
Job Requisition Management: Worked closely with clients to address incoming job requisitions, ensuring high-quality candidate submissions and optimizing the recruitment process to meet client needs.
Candidate Screening and Engagement: Conducted in-depth screening to validate candidate profiles based on experience, skills, and job fit. Ensured candidates were fully informed and interested before submission to clients.
Client Communication: Acted as the primary point of contact for both clients and contract employees, maintaining strong communication regarding job requirements, updates, and changes. Regularly participated in conference calls to address client needs and share updates with the recruitment team.
Negotiation and Placement: Demonstrated strong negotiation skills and successfully placed consultants with competitive rates. Focused on fostering strong, lasting relationships with both clients and candidates.
VMS and Fieldglass Management: Managed the submission of resumes to Vendor Management Systems (VMS) like Fieldglass. Ensured that all resumes were accurate and up-to-date, and that candidate profiles were submitted according to client specifications.
Sourcing and Resume Submission: Actively sourced resumes and managed submissions in Fieldglass and other VMS platforms. Conducted thorough interviews with candidates to ensure the best match for each job requisition.
Support and Team Leadership: Assisted in sourcing candidates, and provided guidance and support to new recruiters to help them understand the full recruitment process. Worked closely with team leads and managers to ensure recruitment targets were met.
Advanced Recruiting Techniques: Proficient in headhunting, cold calling, networking, and leveraging internet-based recruiting tools to identify and attract top talent for both IT and non-IT positions at Philips and other clients.
SoftPath System LLC, Secunderabad Aug-2012 –Mar 2015
Sr Recruiter
Proficient in sourcing candidates through platforms such as Job-Diva, CB, and Monster Portals.
Skilled in a variety of recruitment techniques, including headhunting, cold calling, networking, and leveraging internet-based recruiting tools to identify top talent.
Strong negotiation and closing skills with a focus on fostering positive client-candidate relationships and ensuring mutually beneficial outcomes.
Extensive experience in successfully placing consultants at competitive rates, meeting both client needs and consultant expectations.
Recruited for high-profile clients such as Siemens, Verizon Wireless, Verizon Telecom, Siemens Energy, NG, and AT&T.
Proficient in utilizing platforms like Fieldglass and IQ Navigator to upload and manage resumes and consultant profiles.
Demonstrated expertise in gathering and recruiting consultants for specialized requirements, ensuring high-quality placements.
Maintains strong, ongoing relationships with both clients and consultants, contributing to a positive and productive work environment that supports company growth and success.
B.A Techlink’s crop Jun 2011 - Aug 2012
General Admin & H R Manager
Senior Technical Recruiter / Account Manager
Client Relationship Management: Managed key client accounts such as Comsys, Modis, Kforce, Judge group, Sapphire, Rose International, and Spherion, ensuring seamless communication and consistent service delivery for IT staffing needs.
Candidate Sourcing & Placement: Extensively marketed H1-B candidates on the bench by leveraging multiple sourcing channels including job boards, personal network, and prime vendor lists. Conducted negotiations on bill rates, compensation structures (W2, 1099, CTC, and CTH), and placement terms.
End-to-End Recruitment Process: Sourced, screened, and placed candidates in various technical roles across multiple industries. Coordinated with clients to gather job requirements, match candidates’ skill sets with specific project needs, and ensured alignment with technical requirements.
Contract Negotiation & Administration: Managed contract negotiations with vendors and clients regarding bill rates, terms, and conditions. Drafted and secured purchase orders (POs) and master agreements. Set up billing cycles (Net 15, Net 30, Net 45) based on client preferences and requirements.
Interview Coordination & Feedback Management: Organized interviews between consultants and clients, provided pre- and post-interview feedback, and ensured timely follow-up. Collected feedback on areas of improvement and confirmed reporting dates and joining instructions from both clients and candidates.
Vendor Management: Coordinated closely with vendors to secure purchase orders, confirm billing rates, and manage the candidate deployment process. Developed and maintained vendor relationships to ensure a consistent pipeline of qualified candidates for client needs.
Market Intelligence: Utilized cold calling, search agents, and market research to proactively identify and source requirements aligned with available consultant skill sets. Conducted in-depth research on client needs and continuously kept an updated list of active job orders.
Reporting & Documentation: Maintained accurate records of candidate submissions, interviews, feedback, and placements. Managed contract administration and ensured compliance with all contractual obligations between clients, vendors, and consultants.
Bitra Net PvtLtd. Sep 2010 - May 2011
Business Developer Executive
Team Leader & Business Development Executive
Client Acquisition & Consultation: Actively engaged in bringing new clients on board, identifying their business needs, and educating them on the importance of having an online presence in the digital era.
Presentations & Reporting: Developed and presented comprehensive reports and presentations to clients, demonstrating how their website would directly contribute to business growth, customer engagement, and operational efficiency.
Team Leadership & Target Management: Led a team of professionals, guiding them to meet and exceed sales and project delivery targets. Organized team meetings and facilitated collaboration on client requirements, ensuring all projects were delivered on time and met client specifications.
Client Relations & Requirement Analysis: Worked closely with clients to understand their specific business goals, then translated those goals into effective website solutions. Provided expert advice on best practices for e-commerce, content management, and online marketing strategies.
Website Hosting & Promotion Support: Assisted clients with website hosting and provided ongoing support in promoting their site. Ensured they understood SEO, digital marketing, and social media strategies to drive traffic and sales.
Email Marketing Campaigns: Executed email marketing campaigns to engage potential and existing customers, enhancing visibility and encouraging conversions.
Acted as the primary point of contact for client inquiries, providing clear and prompt
Customer Support & Query Resolution responses to questions about website functionality, hosting services, and marketing strategies.
Key Achievements:
Successfully onboarded [X] new clients, increasing revenue by [X%].
ed my team to consistently meet or exceed monthly sales targets.
Developed client relationships that resulted in long-term partnerships and repeat business.
Hamarashehar.com Pvt Ltd. Jan 2000 - June 2010
Sr, Business Development Executive
Team Leader – Digital Marketing & Web Solutions
Client Acquisition & Relationship Management: Successfully acquired new clients and guided them in understanding the importance of adapting to the digital era. Demonstrated how websites can drive business growth and improve customer engagement.
Presentations & Reports: Conducted comprehensive presentations and detailed reports to help clients understand the direct benefits of a well-optimized website for their business. Provided tailored insights based on their specific needs and industry requirements.
Business Development: Started in a marketing role and quickly ascended to become one of the top three marketing executives within the company. Played a key role in client acquisition, retention, and growth strategies.
Team Leadership & Mentoring: Led a high-performing team, ensuring targets were met by providing guidance, coaching, and support. Actively engaged with clients on behalf of the team to present and address their business requirements, ensuring seamless project delivery.
Order Closure & Client Support: Assisted fellow executives in closing sales by helping clients understand the full potential of their websites. Provided exceptional customer service by addressing concerns related to hosting, email issues, and payment gateways.
Client Website Strategy & Optimization: Offered strategic advice to clients on how to utilize their websites for business growth. Helped them implement key elements like keywords, payment gateways, and digital marketing tools (e.g., Google AdWords) to generate revenue.
Technical Support & Hosting Assistance: Provided hands-on support with technical aspects, including domain registration, hosting allocation, and website promotion strategies. Ensured clients understood the best ways to maximize their online presence.
Key Clients & Projects
Centerforinnersciences.org: Web marketing services with integrated payment gateway solutions.
Iefl.net/iefl.in: Created and optimized an informational site for better user engagement.
Moldtekindia.com: Keyword optimization to improve search engine visibility and customer outreach.
Corporatepundits.com: Corporate training and placement services integrated with payment gateway features.
Chiraanfort.com: SEO support with keyword optimization and payment gateway implementation.
Ssrubber.com: Managed Google AdWords campaigns for targeted digital marketing efforts.
Axiomenergy.co.in: Designed and supported Google AdWords campaigns with additional design assistance.
Mieuxsoftware.com: Provided dedicated server support and ensured smooth hosting
operations for clients.
Skills & Expertise
Digital Marketing Strategy
Website Optimization & SEO
Web Design & Development Support
Google AdWords Campaign Management
Client Relationship Management
Team Leadership & Coaching
Technical Support & Hosting Solutions
Payment Gateway Integration
Hutch, Secunderabad Sep1999 to Dec 2004
Team Lead
Addressing Billing and Customer Service Inquiries:
Responsibly manage and resolve customer inquiries related to billing issues and other service-related concerns, ensuring timely and effective solutions.
Facilitating Executive Meetings for Market Insights:
Organize and lead regular meetings with executives to foster open communication, enabling the exchange of insights, challenges, and market developments.
Providing On-Site Support:
Offer hands-on assistance to executives and team members as needed, ensuring they receive the necessary support in addressing customer concerns and operational challenges.
Conducting One-on-One Meetings for Personal Development:
Schedule and conduct bi-weekly personal meetings with team members to better understand their challenges in customer handling, providing guidance and support to improve performance and satisfaction.
Eureka Forbes Pvt Ltd Feb 1996 to Aug1999
Marketing Executing
As a Marketing Executing where to demonstrates the product and achieve the Given target.
Strength
Good oral and written and communication skills Positive attitude
Hardworking nature and very strong-minded Ability to handle a team
Ability to implement new things as and when required Ability to work under pressure
Extensive Knowledge in Marketing
Good communication Skills
Skills
Operating system Dos, Windows
Software Windows Fox pro, MS office
Typing Can type alphabetic key without seeing the keyboard
The following operation I do Server
Domain Registration
Allocating Name server
Plex control panel (for windows server)
Cpanel control panel ( for linex server)
Changing of Name server
Transfer of Domain Name
Can type the system without seeing the keyboard (only alphabetic keys)
Good typing speed
Can work in pressure, and also have the zeal to learn new application and implement it.
BIO- DATA
Name : Nigel Casper James
Father Name : A. James
Address : 4-227/1 Geetha Nagar Malkangiri Secunderabad Beside Balaji high school
Qualification : Bachelor of Business Administration
NIIT
Telephone no : 767-***-****
Language Know
English Read Write Speak
Hindi Read Write Speak
Telugu Speak
Tamil Speak
I hear by acknowledge that the above details are fully authentic to the best of my knowledge
With Regards
Nigel Casper James
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