Customer Service Administrative Assistant

A’reannia Sonnier

682-***-**** ️ ***************@*****.***

Professional Summary

Motivated and dependable professional with experience in customer service, administration, and youth leadership. Skilled in communication, conflict resolution, and multitasking in fast-paced environments. Known for building positive relationships, ensuring accuracy, and providing excellent service. CPR certified.

Skills

Customer Service Excellence & Conflict Resolution

POS System Operations & Cash Handling Accuracy

Time Management & Multitasking

Order Taking & Verification

Written and Verbal Communication

Upselling & Product Knowledge

Hospitality & Team Collaboration

Program Planning & Leadership (Youth Programs)

Cleaning, Sanitizing & Safety Procedures

Experience

YMCA – Camp Leader Oakcliff, TX May 2025 – Present

Lead daily activities for groups of 10–15 campers, focusing on safety, engagement, and personal growth.

Design and facilitate recreational and educational programs promoting teamwork, confidence, and inclusion.

Communicate effectively with parents, staff, and campers to maintain a supportive camp environment.

Manage behavioral challenges using patience, consistency, and conflict resolution strategies.

Collaborate with counselors and leadership to plan events and improve programming.

Whataburger – Cashier Lancaster, TX May 2023 – Feb 2025

Delivered friendly service by welcoming customers and addressing needs promptly.

Processed transactions (cash, card, and check) with speed and accuracy while preventing fraud.

Upsold products and made recommendations, increasing sales and customer satisfaction.

Built relationships to encourage repeat business and maintain loyalty.

Supported team operations by working flexible shifts and assisting in high-demand periods.

Black Ink Comics – Administrative Assistant Lancaster, TX Jan 2021 – Jan 2022

Assisted with daily office operations, including filing, scheduling, and document management.

Handled phone calls, emails, and customer inquiries with professionalism.

Supported event coordination and maintained inventory for store operations.

Ensured a welcoming environment by greeting visitors and providing assistance.

Education

Dallas College – Lancaster, TX

Associates of Science

Lancaster High School – Lancaster, TX

High School Diploma

Contact this candidate