Customer Service Project Administrator

SHERYL KEY

Leesburg, GA *****

229-***-**** – sheryl.key221@gmailcom

Professional Summary

Currently serving as Project Administrator at Trimark Strategic, responsible for maintaining schedules, processing invoices, and ordering equipment for ongoing projects. Collaborate with a team managing the installation of kitchens in new Chick-fil-A locations.

Previous experience includes managing two corporate restaurants, advancing from server to manager within three years, followed by a position as bar and service manager with Longhorn Steakhouse. Experienced in customer service and public interaction.

Skills

Attentive to customers

Skilled in fast-paced settings

Team player with staff training and problem-solving experience

Strong interpersonal and time management skills

Hiring and training

Stable employment record

Customer service

Leadership abilities

Multi-tasking

WORK HISTORY

01/08/202 to Current

Project Administrator

TrimarkUSA, January 2024 - Present

Procure equipment and arrange temporary labor for projects.

Enter invoices and update schedules upon receiving new reports.

Administer warranty documentation.

Record crew expenses and process per diem requests.

Integrate new construction into project timelines.

Maintain SmartSheets for schedule accuracy.

Customer Service Representative

The Mended Hearts, Inc.

January 2023 - January 2024

Answered phone calls and assisted members with website navigation.

Helped members access their online portals.

Supported callers by connecting them with chapters, groups, or the call center.

Facilitated Zoom meetings for visitor training.

Directed members to online training resources.

Utilized Outlook, QuickBooks, and Salesforce.

Entered memberships and donations in QuickBooks.

Managed emails on behalf of supervisor.

Rooster’s Tavern

Manager/ Bartender

September 2017 - January 2023

Created signature cocktails to support marketing efforts.

Developed seasonal drink menus.

Organized inventory and storage procedures.

Maintained secure cash drawers and resolved discrepancies.

Conducted regular inventories of supplies to meet demand.

Trained new bartenders in product preparation, promotion, and sanitation protocols.

Longhorn Steakhouse

Restaurant Manager

June 2015 - June 2018

Developed business plans to increase sales.

Organized team-building activities for staff development.

Communicated operational information to staff.

Coordinated and launched new items on the menu.

Conducted health, safety, and sanitation checks.

Maintained a safe work environment.

Hired, trained and supervised staff.

Promoted positive atmosphere and customer service standards.

Participated in programs to boost sales.

EDUCATION

High School Diploma

Jackson High School - Jackson, MO

Albany State University- Albany, GA

Some college coursework completed

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