Business Analyst Process

Devalla Jaya Chandra

Business Analyst

• Fairfax, VA • ****************@*****.*** • +1-609-***-**** • LinkedIn SUMMARY

● Accomplished Business Analyst with 6+ years of comprehensive experience in IT industry, specializing in business requirements analysis, financial modeling, and end-to-end project delivery. Proven expertise in translating complex business requirements into technical specifications and driving data-driven decision making through advanced analytical techniques and strategic insights.

● Extensive experience in gathering, analyzing, and documenting business requirements, creating Business Requirements Documents (BRDs), Functional Specifications Documents (FSDs), and transforming customer requirements into actionable business opportunities.

● Strong proficiency in Agile/Scrum and Waterfall methodologies with hands-on experience leading cross-functional teams through complete implementation lifecycle from design to UAT testing phase.

● Experienced in implementing process automation and data integration solutions using tools such as Azure DevOps, Microsoft Power Automate, Snowflake, SQL, and SAS, enabling operational efficiency and real-time analytics.

● Expert in facilitating SCRUM ceremonies including Sprint Planning, Daily stand-ups, Sprint Reviews, and Sprint Retrospectives while managing stakeholder expectations and ensuring project alignment.

● Demonstrated ability to conduct high-impact credit assessments, portfolio risk analysis, and financial research to support risk mitigation strategies and achieve optimal approval rates for working capital facilities.

WORK EXPERIENCE

MetLife, USA Jan 2025 – Present

Business Analyst

● Organized and facilitated stakeholder workshops to elicit business requirements, brainstorm solutions, and validate findings with cross-functional teams.

● Developed comprehensive requirement documentation including Business Requirements Documents (BRDs), Functional Requirements Specifications (FRSs), and Use Case Scenarios.

● Conducted business process assessment to analyze current systems, identify pain points, and recommend strategic improvement solutions for stakeholder operations.

● Performed business process modeling and analysis to identify workflow inefficiencies and propose process enhancement strategies.

● Delivered actionable recommendations for process improvements, system optimizations, and operational efficiency enhancements to drive business value.

● Collaborated with cross-functional teams including project managers, developers, and QA analysts to ensure alignment with business requirements and project objectives.

● Monitored project delivery and managed issues to ensure deliverables meet quality standards and adhere to established timelines and deadlines.

● Validated solution requirements through structured review sessions, testing protocols, and comprehensive validation processes with business stakeholders.

● Facilitated User Acceptance Testing (UAT) by creating detailed test cases, executing test scenarios, and documenting comprehensive test results.

● Served as liaison between business and technical teams to ensure effective communication, requirements understanding, and solution alignment.

● Managed stakeholder expectations by setting realistic project deliverable timelines, outcomes, and maintaining transparent communication throughout project lifecycle.

● Maintained comprehensive project documentation including user guides, process maps, system specifications, and technical documentation for knowledge management.

● Created wireframes and mockup prototypes to enhance solution visualization and improve stakeholder understanding of software requirements.

● Conducted proactive risk management by identifying potential project risks and issues that could impact project success and deliverable outcomes.

● Built and maintained stakeholder relationships to understand business needs, ensure satisfaction, and drive continuous improvement initiatives. Tata Capital, India Jun 2021 – Dec 2023

Business Analyst

● Led multiple end-to-end business transformation projects, from requirements gathering to solution deployment, resulting in improved operational efficiency and measurable cost savings.

● Spearheaded business requirements workshops with stakeholders across finance, operations, and technology teams, and translated findings into actionable product backlog items aligned with organizational objectives.

● Directed automation and process improvement initiatives, leveraging Azure DevOps workflows and integration layers to streamline reporting and reduce manual effort by 25%.

● Collaborated with cross-functional stakeholders to identify business needs, system requirements, and process improvement opportunities.

● Conducted business process analysis to evaluate existing workflows and identify areas for operational efficiency improvements and cost reduction.

● Developed strategic recommendations and proposed solutions to enhance service delivery, reduce operational costs, and optimize business performance.

● Performed data analysis on health plans and enrollment processes to gather business intelligence and support data-driven decision-making.

● Created executive reports and presentations summarizing analytical findings and providing actionable recommendations based on comprehensive data analysis.

● Facilitated technical requirement sessions with development teams for effort estimation, requirements review, and gap analysis to ensure project alignment.

● Designed detailed process flow diagrams and state flow charts using MS Visio to visualize business workflows and system processes.

● Developed wireframes and mockup prototypes to enhance solution visualization and improve stakeholder understanding of software requirements.

● Managed Azure DevOps backlog items for sprint planning, deliverable tracking, and project transparency across development cycles.

● Defined business rules and automation workflows to streamline process execution and enable automated updates through integration layers.

● Prepared comprehensive Business Requirements Documents (BRDs) with detailed integration specifications and endpoint documentation for technical implementation. Vivma Software Inc, India Jan 2018 – May 2021

Jr. Business Analyst

● Led stakeholder collaboration sessions to gather business requirements and developed comprehensive Product Backlog documentation aligned with business objectives.

● Ensured regulatory compliance for business processes and systems in healthcare and aged care domains per industry regulations and policies.

● Supported change management initiatives by creating communication materials, training programs, and implementation strategies for organizational transformation.

● Collaborated with cross-functional stakeholders including healthcare professionals, administrators, and policy makers to identify business needs and system requirements.

● Conducted comprehensive process analysis to evaluate existing workflows, identify improvement opportunities, and recommend solutions to enhance efficiency and reduce costs.

● Developed data-driven recommendations through analysis of healthcare and aged care services data to support strategic decision-making and service delivery improvements.

● Created executive reports and presentations summarizing analytical findings and providing actionable recommendations based on comprehensive data analysis.

● Facilitated technical requirement sessions with development teams to conduct effort estimation, requirements review, and gap analysis for project alignment.

● Designed detailed process flow diagrams using MS Visio to visualize business workflows and system interactions for stakeholder communication.

● Developed wireframes and mockup forms to enhance solution visualization and improve stakeholder understanding of software requirements.

● Managed Azure DevOps items for backlog tracking, sprint planning, and deliverable management to ensure project transparency and accountability.

● Defined business rules and automation workflows to streamline process execution and enable automated key event updates through integration layers.

● Prepared detailed technical specifications including Business Requirements Documents (BRDs) with integration service points and endpoint documentation.

● Monitored project progress and communicated status through weekly stakeholder reporting to ensure transparency and timely project delivery. SKILLS

Cloud and Automation: Microsoft Azure Data Factory, Azure Logic Apps, Power Automate Data Engineering & Warehousing: Snowflake, SQL stored procedures Business Intelligence & Visualization: Power BI, Tableau, Qlik, Excel (advanced modeling) AI/ML Analytics: Predictive modeling and analytics using SAS, Python, R Requirements Management: Business Requirements Documents (BRDs), Functional Requirements Specifications (FRSs), Use Case Development, Requirements Validation Process Analysis: Business Process Modeling, Workflow Analysis, Process Improvement, Efficiency Assessment, Gap Analysis Stakeholder Management: Stakeholder Collaboration, Workshop Facilitation, Client Expectation Management, Cross-functional Team Coordination Project Management: Project Monitoring, Issue Management, Sprint Planning, Deliverable Tracking, Timeline Management Testing & Validation: User Acceptance Testing (UAT), Test Case Creation, Solution Validation, Quality Assurance Support Documentation: Technical Documentation, Process Maps, User Guides, System Specifications, Mock-up Creation Data & Analysis: Data Analysis, Business Intelligence, Reporting, Insights Generation, Decision Support Change Management: Training Program Development, Implementation Planning, Communication Materials, Organizational Change Support Technical Tools: MS Visio, Azure DevOps, Confluence, Jira, Backlog Management, Sprint Tracking Business Rules: Business Rules Definition, Process Automation, Integration Layer Design, Service Point Documentation Communication: Technical-Business Liaison, Presentation Skills, Report Writing, Cross-team Communication Risk Management: Risk Identification, Issue Mitigation, Proactive Problem Solving, Impact Assessment EDUCATION

Master of Science in Business Analytics Present

Anderson University, South Carolina, USA

Bachelor of Commerce Nov 2017

ST. Mary’s College, Hyderabad, India

PROJECTS

Project Title: Customer Churn Prediction Model for T-Mobile (Business Analyst, Predictive Analysis Project) Mar 2023 – Aug 2023

● Data Preparation and Model Development: Collected and cleaned datasets from customer demographics and service interactions. Analyzed data to find trends and predictors of customer churn. Built and refined machine learning models (logistic regression, decision trees, random forest, XGBoost) to forecast churn.

● Model Evaluation and Implementation: Evaluated model performance with accuracy, precision, recall, F1-score, and ROC-AUC metrics, selecting the best model. Integrated the model into the CRM system for real-time churn prediction and created reports and dashboards in Tableau to present findings and recommendations. Project Title: Equity Valuation and Financial Forecasting for Dunkin Donuts (Financial Analyst, Financial Modeling Project) Sep 2023 – Jan 2024

● Valuation and Forecasting: Created a detailed Discounted Cash Flow (DCF) model with revenue projections, cost analysis, and capital expenditure forecasts. Developed five-year financial statements (income, balance sheet, and cash flow) using Excel and industry trends. Conducted sensitivity analysis to evaluate the impact of key variables and performed scenario planning for different market conditions.

● Reporting and Presentation: Prepared and presented valuation findings and recommendations to senior management and stakeholders, Providing Clear Insights for decision making.

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