Customer Service High School

Jayla Gilford

Houston, TX ***** 346-***-**** **************@*****.***

Profile

Dedicated and detail-oriented professional with over four years of experience in customer-facing roles and team coordination. Skilled in resolving customer inquiries, managing tasks efficiently, and maintaining high standards of service. Adept at communication, problem-solving, and adapting to remote work environments, seeking to leverage these skills in a remote customer service position.

Experience

HOUSEKEEPING/LAUNDRY ASSOCIATE EAGLE TRACE – HOUSTON, TX MARCH 2023 – PRESENT

·Deliver exceptional service by maintaining clean and organized environments, ensuring client satisfaction.

·Efficiently manage laundry operations, prioritizing timely completion and attention to detail.

·Communicate effectively with team members to coordinate tasks and uphold service standards.

·Adapt to client preferences, demonstrating flexibility and problem-solving in high-pressure settings.

HOUSEKEEPING SUPERVISOR GLO CLEANING SERVICE – KATY, TX JAN 2021 – JAN 2024

·Led a team of housekeepers, training new hires and ensuring consistent service quality across multiple locations.

·Managed inventory and supply ordering, optimizing resources to meet client needs efficiently.

·Resolved client concerns promptly, fostering trust and maintaining strong customer relationships.

·Coordinated schedules and filled in for callouts, ensuring seamless operations and client satisfaction.

HOUSEKEEPING/LAUNDRY ASSOCIATE SPRING HILL SUITES – ROSENBERG, TX OCTO 2022 – DEC 2022

·Provided high-quality cleaning services in a fast-paced hotel environment, meeting strict brand standards.

·Responded to guest requests promptly, enhancing customer experience through attentive service.

·Maintained organized and sanitary spaces, contributing to positive guest feedback.

·Collaborated with team members to streamline tasks and improve operational efficiency.

CASHIER/CUSTOMER SERVICE REPRESENTATIVE AMC THEATRES – SUGAR LAND, TX OCT 2021 – MAY 2022

·Assisted customers with ticket and concession sales, ensuring a positive and efficient experience.

·Handled customer inquiries and resolved disputes calmly, maintaining a professional demeanor.

·Utilized point-of-sale systems to process transactions accurately and efficiently.

·Collaborated with team to maintain a clean and welcoming environment, enhancing customer satisfaction.

Education

HIGH SCHOOL DIPLOMA WEST ORANGE-STARK HIGH SCHOOL – WEST ORANGE, TX

Skills & Abilities

·Customer Service & Conflict Resolution

·Remote Communication & Collaboration

·Time Management & Multitasking

·Problem-Solving & Adaptability

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