Project Management Process Improvement
Resume:
Vance Watkins
Independence, MO
************@*******.***
www.linkedin.com/in/vancewatkins
Director of IT/IS
IT and IS management professional with 20+ years of experience in managing in complex, technical environments. Natural rapport builder with diverse teams that supervises and leads through exceptional motivational and organizational techniques. Diverse industry experience with the ability to quickly adapt to new environments and see how technology solutions can drive company performance and growth.
Project Management
Process Automation
Systems Administration
Process Improvement
Hardware Repurposing
Programming
Process Design
Training & Development
Systems Analysis
Career Highlights
Project Management
Reorganized migration project requiring multiple people and several weeks of down time allowed for reduced resources and time savings across multiple locations by 900%.
Analyzed manual task for Sales Department. Implemented POS System to improve productivity and customer relations, allowing company sales orders processing to grow 300%.
Developed and implemented new statistical reporting system that enabled rapid analysis of sales, and was directly responsible for increase in sales by 250%. Process Improvement
Added automated program to process, dramatically reducing time to complete task, increasing user productivity by 1000% and reducing 4-6 temporary staff resources for 4-6 weeks of work.
Added automated program to process that increased user productivity, allowing the company to eliminate the need for 1 full time employee.
Designed and implemented new sales quote process, which saved Sales Department several hours of time per quote and subsequently increased productivity by 115%.
Redesigned report distribution process by implementing Optical Disc Laser Vault System. This increased company-wide report accessibility, improved user search options, and reduced company expenses by 110% while increasing user productivity by 120%. Process Design
Developed and implemented new sales order show and conversion processes. This reduced the customer service process lead time by 600% while preparing for shows and staffing requirements by 400%, while significantly reducing errors and increasing productivity across all departments.
Designed and implemented a new inventory purchasing system process that eliminated the need for 3 additional staff members.
Created inline forms and ended the use of preprinted forms. This eliminated preprinted form spoilage and reduced form expenses by 95% and overall company expenses by 25%.
Created online database storage expansion process, eliminating multiple company production down times while minimizing backup system's increased time and storage requirements.
Created poor man's EDI system for inventory management, sales orders, and shipment tracking, improving customer relations, profitability, and sales revenue, while reducing employee sales support staff by 25%.
Created documentation and training processes to allow implementation of solutions to technically inexperienced staff, saving time and increasing productivity by 120%. Professional Experience
Capital Express acquired Henry Industries 2024-2025 IT Manager
Managing IT Technical Support for Office and Field personnel to ensure continuity between operations and Customer needs. Performing Asset Management, Security Access Control, Camera Surveillance Systems both Local and Remote and Courier Services Support. Utilizing OneDesk Helpdesk Ticketing system. Henry Industries merged with Capital Express 2021-2024 IT Manager
Managing IT Technical Support staff for Office and Field personnel to ensure continuity between operations and end user needs for the purpose of enumeration. Performing Asset Management, Security Access Control, Camera Surveillance Systems both Local and Remote, Courier Services Support and Warehouse Distribution/Inventory Control. Utilizing Spiceworks Helpdesk Ticketing System. US Census Bureau, KCMO 2019-2021
IT Manager
Managing IT Technical Support staff for Office and Field personnel to ensure continuity between operations and end user needs for the purpose of enumeration. Performing Asset Management and Inventory Control. IT Contractor, KCMO 2017–2019
Provided support for device implementation, Windows upgrades, and Network troubleshooting services. Gerson Company, Olathe, KS acquired Sterling, Inc 2013-2017 IT Manager
Responsible for managing IT operations for the Sterling Division to ensure continuity between operations and end user needs. Oversaw installation and maintenance of LAN/WAN Network, PC desktops, printers and other equipment.
Developed and implemented end user programs and reports, and automated functions for improved productivity, efficiency, and Network Performance.
Supported OpenEdge/SQL Database ERP system, Avaya VOIP Phone Telecommunications, and reporting with Crystal Reports in Citrix Environment.
Migrated and integrated the Sterling Systems to the Gerson Technology Roadmap. Sterling, Inc., KCMO merged with Gerson Company 2001-2013 IT Director
Oversaw the installation and maintenance of Windows LAN/WAN Network, Exchange server, and Crystal Reports server, as well as the OpenEdge/SQL Database ERP System, and NEC Phone Telecommunications.
Collaborating with end users and provided oversight and implementation of system programming meeting the needs of operations, and building security.
Designed and implemented a new server network in support of corporate-wide data processing, developing system level programs and UI’s.
Automated operations between users and network that streamlined day-to-day work flows for both internal end users and external organization users.
Setup backup processes, and oversaw the building and defining of LAN/WAN Network connectivity.
Fully automated the point of sale system for shows at showrooms. Related Skills and Coursework
Employee Motivational Coaching Growth Trending Technical Writing Disaster Recovery Management Citrix Services Change Management Microsoft Office Suite Statistical Analysis Network Administration Crystal Reports Exchange Server System Performance Tuning
Contact this candidate