Administrative Assistant Program Support

HAWANYA HARPER

Administrative Assistant

Address: Washington, DC 20020 Phone: 202-***-**** Email: *************@*******.*** LinkedIn: http://www.linkedin.com/in/hawanya-harper-88410b1a9 PROFESSIONAL OVERVIEW

Seasoned Administrative Assistant acknowledged for sound decision-making abilities, analytical skills, business acuity, and detail- oriented, results-focused admin. specialist with over a decade of experience in private and government sector settings, offering versatile office management skills and proficiency in Microsoft Office programs while providing administrative support to senior executives; accompanied by a proven track record of maintaining efficient office operations, payroll, human resources and staffing, and subordinate benchmark evaluation. Strategic, methodical, and reliable; enjoy the challenge of resolving long-term issues and influencing revenue positive outcomes.

GOVERNMENT CLEARANCE LEVEL

Public Trust Security Clearance – Active

CORE COMPETENCIES AND EXPERTISE

• Program Management

• Business Administration

• Conflict Resolution

• Operational Management

• Team Collaboration

• Program Support

• Document Control Analyst

• Client Relationship Building

• Cross-Functional

• Records Management

• Team Collaboration

• HR and Training Support

• Records Management

• Reports Preparation

• Health Information Management (HIM)

• Event Planning

• Client Relationship Building

• Talent Acquisition & Training

• Personnel Training and Development

• Computer Technology

• Microsoft Office

• Database Administration • Scheduling • Case Management PROFESSIONAL WORK EXPERIENCE

04/2025- Current, The Midtown Group/ OAH/DHS, Washington. DC Program Support Specialist (Contract)

• Independently conducts a wide range of important assignments involving locating and assembling statistical and programmatic information from a variety of sources throughout the Department and other district agencies.

• Independently manages internal databases and coordinates record retention efforts.

• Assists and independently handle legal procedure decisions and submit them to the Office of Administrative Hearings (OAH).

• In consultation with the Lead Administrative review officer the incumbent will research, develop and evaluate different kinds of data and prepare summaries on specific priority assignments and projects.

• Independently determines the approach to use to obtain, compile, and synthesize informational material on specialized subjects or projects required or requested by working groups or communities of which the supervisor is an active member.

• Keeps abreast of pertinent and current rules, regulations and procedures relating to or impacting the unit’s work.

• Compose correspondence in response to a variety of inquiries. 04/2024 – 04/2025, Ross Professional Services LLC / DHCF/DHS, Washington, DC Administrative Assistant III (Assistant Supervisor) (Contract)

• Supervise level I and II assistants while providing administrative support to executive staff. Compiling correspondence, briefing materials, talking points, and reports for review/approval by contract staff. Complete responsibilities such as copying and filing; maintaining calendars and schedules; handling meeting logistics; composing correspondence; tracking deadlines on incoming requests; answering phone calls; handling all inquiries within their capacity; arranging callbacks to protect the contractors time; providing backup materials for callbacks; scheduling appointments and meetings; scheduling meeting facilities; preparing action minutes.

• Facilitates the coordination, response, and monitoring of all document requests and correspondence for internal and external requests in accordance with applicable policies and procedures. Writing and editing memos, developing spreadsheets, filing, and copying documents. Reviewing/analyzing accuracy of grammar, spelling, punctuation, and clarity of writing for internal and external communication. Providing logistics support for on-site events such as coordinating teleconferences, video teleconferences, meeting registration, and room reservations.

• Coordinating and processing incoming applications via on-site drop off or USPS, organizing, and maintaining applications (to include priority management requests) for scanning and processing Planning and facilitating working sessions and other efforts as requested by contract staff. Reviewing and confirming applications for input in DCAS by including the correct case number, document type, household member and any documents, provided to assist in the approval/denial of customer benefits. Take meeting minutes/notes, providing training and any other resources to ensure applications and action items are properly tagged and entered in the system for worker retrieval once approved.

• Conducts research, prepare reports, respond to information requests, and perform clerical functions to include receiving visitors, arranging conference calls, and scheduling meetings.

• Organizing briefing materials and action items by preparing binders or as requested by contract staff. Understanding the organizational policies and procedures for accuracy of solutions and deliverables to the client. Demonstrating a commitment to quality and customer support.

12/2023 - 04/2024, BizzellUS / Department of Transportation, Washington, DC Administrative Officer (Contract)

• Supervised office and guided new employees to improve their understanding of job responsibilities. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. Delivered performance reviews, recommending additional training or advancements. Created, prepared, and delivered reports to various departments. Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.

• Ensured urgent correspondence items receive the appropriate priority. Advises management when time critical deadlines will not be met. Serves as a point of contact coordinating correspondence with offices within the DOT. Maintain a record filing system to improve document organization and management. Update reports, manage accounts, and generated reports for company database. Draft correspondence and other documents for CEO and department heads in companies’ voice. Prepare reports to assist business leaders with key decision making and strategic operational planning. Create and maintain databases to track and record customer data.

• Entered data into the Electronic Document Management System (EDMS) to create controls, upload correspondence items and assign incoming mail to all appropriate divisions. Analyzes and edits all correspondence, prior to sending it off for the Director of Flight Standards Services for review. Responds to telephone and email inquiries regarding status of correspondence. Conducts one on one training with correspondence personnel on the functionality of EDMS.

• Applied expert knowledge applicable to support the DOT (Department of Transportation) conserving the supervisory staff 's time by performing regular cyclical report generation and distribution; reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications answering and routing multiple telephone calls. Providing overall customer service and clerical support functions, including data entry and making copies; Managing document control. Providing meeting support, troubleshooting, and meeting minutes, and serving as an active participant on cross-functional project teams.

• Provided multiple and varying assignments to include travel assistance and support coordinating calendars, meeting logistics, appointments, correspondence, and communications with other senior executive administrative assistants, managing generation, coordination, and signature of executive correspondence and documentation. Prepared request for equipment and office supplies. Utilized SharePoint and CASTLE time and attendance.

• Independently resolved complex problems, offered guidance to supervisors, senior leaders, and executives in the implementation of new tasks, policies and revised regulations and briefing various levels of management. Performed in-depth analysis, develops courses of action, and recommends strategies to improve capabilities and services in areas as diverse as personnel programs. 08/2022 - 09/2023, KRA Corporation, Washington, DC Program Assistant 1 (Hybrid)

• Provided substantive administrative and management support to the leadership team and participated in special projects as the program assistant and contributed to the effective and efficient operation of the office and/or programs. Performed a wide variety of office automation responsibilities to include word processing assignments, the use of graphic and database programs; revision/review of correspondences and instructions.

• Supported planning and coordination of EDMS program and associated Activities. Participated in staff meetings, operational conferences, and seminars. Stayed abreast of plans, projects, decisions, problems, etc., pertaining to various decisions and functions of the office. Drafted and finalized daily/weekly/monthly reports for the office to include correspondence, maintenance of manuals, directives and instruction. Ensured compliance with program reporting requirements for the technical and administrative operations of the office. Developed and executed a system of control for all reporting requirements.

• Recommended resolution to problems, and appropriate courses of action, particularly in those areas related to current projects. Developed methodology and procedures to achieve the desired results and discuss with the Support Services Supervisor and members of his staff the implications, problem s and plans of action, and prepares reports as appropriate. 02/2018 - 08/2022, Community College Prep Academy, Washington, DC Operations Assistant

• Support the community college programs for students and employees. Recognized as the authority regarding administrative policies and procedures, providing a broad range of analytical, administrative and clerical support. Oversaw business operations and events ensuring efficient operation in accordance with regulations and procedures. Reviewed and analyzed the effectiveness of operating procedures, workflow, inter-functional coordination, and organization of operating divisions or business unit’s operations through personal observation, conferences, and status reports and data.

• Promoted good patron relationships and enhanced the image of the facility. Worked with the facility staff for a faster service and smooth operation. I identified and analyzed critical problems and issues, the timing and sequence of key program events and milestones, resource utilization, and constraints, and coordination of management controls. Developed innovative solutions, documented findings and conclusions, and made presentations. Served as representative in meetings involving sensitive or confidential issues; exercised authority to make commitments involving the administrative management of the organization.

• Coordinated with Manager to schedule employees to ensure adequate manning for routine operations. Inspected facilities and employees on proper work clothing and cleanliness. Briefed and advises the EVP on issues involved and commitments made. Prepared resulting documents from these reviews, reporting on progress toward achievement of program initiatives and subsequent recommendations. Planned, organized, and led all phases of multifunctional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas.

• Provided technical expertise; directed the analysis and evaluation of plans and proposals of projects; assessed accomplishment of program and management goals and objectives; and prescribed or formulated new/revised policy. Prepared long-range forecasts of developments relevant to areas of expertise.

05/2015 - 01/2018, Thrive Again Physical Therapy and Wellness, Washington DC Office Manager

• Administratively directly assisted with day-to-day operational duties with health care tasks Verified insurance eligibility using applicable eligibility system. Notified patients of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments. Discussed co-payment, deposits, payment in full, or past due balance collections with patients prior to scheduled appointment in a professional & courteous manner. Counseled patients or referred patients to the Financial Information Center (FIC) for establishing payment schedule or method of payment. Verified insurance information is complete prior to procedure and collect and verify pre-authorization/referral information

• Provided customer-facing service to incoming patients or representatives regarding health issues and concerns, input necessary information into the admissions database and route to designated departments. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Updated patient database with accurate and pertinent information regarding demographics, current insurance provider information, and contact information. Collect patient co-payments and deductibles from insured patients and payments from uninsured patients as well as payments on patient accounts, while adhering to OSHA and HIPAA rules and regulations.

• Greeted patients and parents courteously obtained required consents for the practice and ensured distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtained copy of insurance card and photo ID to be stored in medical record

(copy or scan activity required). Ensured applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure. Responded to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. 06/2014 - 01/2015, Department Of Employment Services, Washington DC Staff Support Specialist

• Provided administrative support to office members participating in short-and long-term task forces and committees; gained effective interpersonal skills, facilitating communication from the Director’s views on all administrative problems and issues. Served as a liaison supporting the Director, key subordinate staff members, and other officials to assure clarification, understanding, and ensure tasks were carried out to completion. Set the daily tone of the office by being the first face to all visitors and providing exceptional customer service.

• Worked collaboratively as part of a team, screening and responding to phone calls and emails, determining the nature of inquiries and assist or refer callers appropriately, maintaining schedules; Managed and controlled basic management systems for all incoming action documents within the office, including documents control, report monitoring systems to remind staff of action requirements and timetables, suitable tracking systems, and correspondence review. Recommended procedural changes to improve, expedite, and eliminate office management problems.

• Demonstrated leadership qualities assisting the supervisor in coordinating and monitoring practices and procedures utilized by the support staff to ensure compliance with all applicable regulations and procedures. Utilized superior communication, problem- solving, and decision-making abilities along with collaborative skills, and organizational expertise to manage the complexities of handling a wide assortment of multifaceted situations and conflicts involving the clerical and administrative function of the office that often cannot be brought to the Executive Director of Administration.

• Conducted fact-finding investigation performing research, analyzing, and prepared pertinent data/information incidental to reports, statistical studies, and special events, and on-going projects for distribution. Examined and developed a variety of background information for use in presenting factual and statistical data for special projects and/or reports. Generated internal correspondence and procedures from the Executive Offices, and external documents that assist staff in the workflow and operation of the organization.

EDUCATION

08/1994, Virginia Department Of Education, Alexandria, VA - General Education Diploma 04/2017, DC Department Of Employment Services, Washington, DC - Project Empowerment Certificate 05/2014, MedTech College, Washington, DC - Medical Assistant Certificate PROFESSIONAL DEVELOPMENT

How to Take Charge of the Front Desk; Powerful PowerPoint Presentations; Microsoft Access; Indispensable Assistant; Mastering the Basics of Microsoft Excel; Time Management; Organizational Skills; Covid-19 Contact Tracer; Knock Your Socks off Customer Service; Management Skills for Admins; Diversity and Inclusion in the Workplace, Time and Project Management for Admins; SHRM Essentials of Human Resources; Project Management Professional Class; Queering the Schoolhouse: LGBTQ+ Inclusion for Educators

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