Data Entry Office Assistant
Resume:
DIONNE R. DUNSMORE
************@*****.***
Halethorpe, Maryland 21227
Summary of Qualifications: Trustworthy and customer-oriented professional offering a diverse skill set and experience within various sectors. Demonstrated experience in office management, staff training, and supervision. Possess superb communication, interpersonal, and organizational skills; adept in communicating with various levels of an organization as well as the public. Conscientious and thorough with detail and able to effectively prioritize assigned tasks. Computer proficient in Windows & Microsoft Office applications including managing travel arrangements and Calendar accounting software (QuickBooks).Equally effective working independently and in cooperation with others. Relevant skills and broad-based experience in: Vendor Relations Scheduling Time Management Problem Solving/Complaint Resolution EXPERIENCE:
PRODUCTION MANAGER
WeatherMaster-Baltimore, Maryland July 2023-Feb2024 In this position I was the pivotal role of communication between the Vendor, the Manufacturer, the Customer, and my Team. I placed orders (on Vendors’ live, electronic systems, and reviewed my Team's orders before they were sent to Vendors’ live system), and managed Installer schedules. I fielded service call phone calls and set appointments accordingly (between my Service Technician and my Customer)I set appointments for our measure technician to obtain and record exact measurements of the new customers' window openings (arranging appointments with Customer and my Technician) kept impeccable notes in each customers electronic file (Trello or JobNimbus). Communication with my team was performed electronically (thru Discord, email or text message), verbally, or in person. All parties involved had the one common goal in common of outstanding customer service. Contracts Administrator/ Office Administrator
Baltimore City Health Department, Baltimore Maryland Nov 2021-June 2023 In this role I created contracts, amendments to existing contracts or agreements with Vendors across the city who provide specific services geared toward particular needs at that time. Budget information, scope of work and deadlines were of detail and entered accordingly. Attention to fine detail was imperative. Communication had to be exceptionally clear, omitting any and all mistakes or confusion. Once all information was entered and agreed upon by all parties involved, my contracts were presented before the Board of Estimates at City Hall for approval by votes from Its' constituents. I also assisted my superior with any project she needed my involvement with OFFICE ASSISTANT II
Maryland Department of Health, Baltimore,Md.July 2021-Nov2021 I managed mass amounts of Patient charts while converting hard copy records which included extremely sensitive confidential information pertaining to patients' health and treatment, over to electronic files for our Ryan White/STD Clinic patients' records. Provided confidential administrative services while adhering to HIPPA laws; Availed myself to management at every turn for any administrative or clerical assistance OFFICE ASSISTANT/ORDER CLERK
Schmidt Baking Company, Nottingham, Md.Jan./Feb 2021 Placed/monitored orders for bakery depots along the eastcoast of America daily, managed office duties, communicated with customers and management team, managed any last minute issues/orders that surfaced and edited what needed editing or changes, worked on Q.Term programs and Applications, assisted management with any administrative or clerical need
AMAZON ASSOCIATE
Amazon, SparrowsPoint, Maryland Apr 2019-Jan2021
As a Packer at Amazon I worked with their computer program to identify the customer, the customers' items needed to be shipped, located items, scanned items into Amzons' program, chose appropriate packing supplies needed, packed and shipped customers' items once scanned into the system via address on file. OFFICE ASSISTANT
Dependable Builders, Inc.- Kingsville, Maryland Apr 2013-Dec2018 All office duties are my responsibility, customer service, vendor relations, effectively communicate with Installers, Customers, and Vendors to manage schedule for installation of purchased items as conveniently as possible to maintain customers' satisfaction, accounts payable/receivable, paytoll, ordered any supplies, materials and parts needed for all installations or office tasks, updated customers' files as information is obtained, any errands or deadlines that needed to be met by installers, salesmen, or owner--I took responsibility for. OFFICE ASSISTANT
EasterShore Window & Door Cambridge, Maryland Mar2010-Apr2013 Executed various tasks including: answering phones, routing calls to applicable office associate, faxing order forms to vendors, and preparing written paper contracts for salesman/owner. Scheduled customer service calls and measures, prepared monthly financial statements for Owner. Maintained office supplies/inventory. Ordered materials/products needed for any/all installations, provided customer service and communicated clearly wit H office personnel, vendors and customers alike.
PHLEBOTOMIST/MEDICAL HISTORIAN/LAB TECH.
Maryland Biological Services, Baltimore Maryland Sep2000-Mar2010 Identified Donor, collected medical history, Determined Donor eligibility of donation of whole blood (via FDA questionnaire), obtained vital signs (P,BP,W,H,R) performed capillary puncture, hematocrit (operated centrifuge to separate packed RBCs and platelets to perform ‘crit) and venipuncture. Operated centrifuge to separate RBCs from platelets into their own blood bag; packed and shipped specimens. Trained staff on procedures and completed all necessary paperwork for payment submission.
EDUCATION & TRAINING:
Medical Assisting/Phlebotomy
Associate's Degree
MEDIX SCHOOL OF TOWSON, Towson, Md
LANSDOWNE HIGH SCHOOL, Lansdowne, Md
High School Diploma 1987
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