Front Desk Office Assistant
Resume:
Valerie Pineda
Office Assistant
Yucca Valley, CA 92284
**************@*****.***
Professional Summary
Extremely dependable and enthusiastic individual seeking an Offering hands on experience operations, high level of customer focus and people skills and exceptional interpersonal abilities to contribute in the success of organization
Authorized to work in the US for any employer
Work Experience
Medical Receptionist/ Front desk
Family Health Center of Joshua Tree-Yucca Valley, CA July 2024 to Present
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
• Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Implemented efficient appointment reminder system resulting in a XX% reduction in no-shows
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Front Desk Receptionist
Pacific Dermatology Institute-Yucca Valley, CA
December 2021 to March 2023
Schedule appointments for patients
Checked patients in and out
Filed patient records
Reception area management and customer service
Safeguarded patient privacy and confidentiality
Telephone etiquette and communication skills
Verify patients insurance and benefits
Collecting payment by various methods
Greeted and checked in all patients
Insurance eligibility and benefit information
Make reminder calls of upcoming appointments
Meticulously collect patient demographic data
Prepare patients charts
Received payments for all services rendered
Scheduled appointments
Scheduled patients efficiently
Pre-Tester
Clarion Optometry Group-Yucca Valley, CA
January 2021 to March 2021
1. Gathered patient information prior to seeing the physician. 2. Faxed and copied necessary documents and forms. 3. Answered incoming phone calls and placed calls to patients regarding upcoming appointments and/ or procedural updates.
4. Praised for quickly learning new treatments and diagnostic techniques. 5. Performed patient scheduling and acted as first contact for incoming patients. 6. Completed accounting and insurance forms for billing purposes in an accurate and timely manner. 7. Performed administrative duties to include: answering telephones, composing and typing routine correspondence, operating office and ophthalmological equipment, entering employee timecard information, and maintaining personnel records.
Assistant Manager
Check Into Cash-Desert Hot Springs, CA
August 2017 to March 2020
1. Cash handling
• Customer service
• Computer skills
• Average typing skills
• Payday Advances
• Answering Phones
• Managing customer files
• Cleaning
• ordering supplies
• filing
• making calls
• facing
• Assistant manger with managerial tasks
• Communication skills
Office Assistant
County of San Bernardino-Yucca Valley, CA
October 2016 to June 2017
• Entering data into a computer, filing records, Sending/receiving faxes, answering telephone call, and relaying messages.
• Organizing and sorting mail.
• Assisting Clients with Job searches and building resumes.
• Working with various programs such as Word, excel, power point and outlook.
• Able to handle incoming calls and route them to the appropriate person or department
• Competent at using fax machines, video-conferencing, projectors and other automated equipment
• Well-versed in organizing calendar, making travel arrangements and scheduling appointments
• In-depth knowledge of keyboarding and computers; calendaring and scheduling
• Track record of managing front desk activities within a busy environment
• Demonstrated ability to work efficiently in a fast paced environment during stressful hours
• Proven ability to analyze, evaluate and recommend administrative functions and services to promote success
• Exceptional time management and problem-solving skills
• Works accurately and independently with close attention to detail
• Recognized for maintaining confidentiality of sensitive information
• A friendly individual who tactfully and diplomatically handles irate client
• Communication skills
Housekeeping
Glen Alpine-29 Palms, CA
March 2009 to December 2013
• Replenished supplies and organized break rooms, bathrooms, and kitchens.
• Initiated tasks with minimal supervision.
• Dusted furniture, equipments, partitions, walls, etc.
• Emptied trash cans and recyclables into disposable areas.
• Wiped down walls, baseboards, windows, doors and barracks.
• Swept, mopped, vacuumed, and sanitized all office areas and barracks. CNA - Certified Nursing Assistant
Braswells Sky Harbor Care Center-Yucca Valley, CA
May 2005 to March 2010
• Providing great patient care.
• Answering patient calls and determining how best to help them.
• Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing or exercising.
• Turning and repositioning bedridden patients.
• Ensuring patients or residents receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences.
• Obtaining a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities.
• Measuring and recording food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
• Recording vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
• Examining patients to detect issues requiring medical care, including open wounds, bruises or blood in urine.
• Reminding patients to take medications and nutritional supplements.
• Noting observations of patient behavior, including complaints, or physical symptoms to nurses.
• Stay up to date on CNA training and facility policy and procedure. Education
High school or equivalent
Skills
• Computer Skills
• Time management
• Vital signs
• Microsoft Office
• Scheduling
• Organizational skills
• Microsoft Outlook
• Merchandising
• Cash handling
• Inventory
• Administrative experience
• Management
• Communication skills
• Microsoft Excel
• Data collection
• Customer service
• Computer Operation
• Cash Handling
• Cash register
• Data entry
• Customer support
• Sales
• Front desk
• Microsoft Word
• Care plans
• Nannying
• Vital Signs
• Phone etiquette
• Marketing
• Typing
• Inventory Control
• Supervising experience
• Assistant Manager Experience
Certifications and Licenses
driver's license
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