Technical Support Client Success
Resume:
Aminu Wasiu
********@*****.***
Lagos, Nigeria
Introduction
Technical Support Professional with 17 Years of Experience Highly skilled and accomplished technical support professional with 17 years of experience in providing top-notch support to clients across various industries. Proven track record of resolving complex technical issues, improving customer satisfaction, and driving process improvements. Experience
08/2019 - until now Technical Support Specialist
Intellifin Solutions Limited
responsibilities:
Installation and Configuration
* Install and configure POS hardware and software.
* Set up and test POS systems to ensure proper functionality.
* Configure POS systems to meet specific business requirements. Technical Support
*. Provide technical support to users via phone, email, or in-person.
*. Troubleshoot and resolve POS system issues.
*. Assist users with POS system operation and functionality. Repair and Maintenance
*. Repair and replace faulty POS hardware components.
*. Perform routine maintenance tasks to prevent POS system downtime.
*. Upgrade POS software and hardware as needed.
Training and Documentation
*. Provide training to users on POS system operation and functionality.
*. Create and maintain documentation on POS system installation, configuration, and troubleshooting.
Other Responsibilities
*. Collaborate with other teams to resolve POS system issues.
*. Stay up-to-date with new POS technologies and advancements.
*. Participate in ongoing training and professional development to maintain technical expertise.
Skills and Qualifications
*. Experience with POS systems and hardware.
*. Strong technical troubleshooting and problem-solving skills.
*. Excellent communication and customer service skills.
*. Ability to work independently and as part of a team. 05/2019 - 07/2021 IT Technical support
Western Lotto and bet
IT support responsibilities:
Technical Support
*. Troubleshooting*: Identify and resolve technical issues with hardware, software, and network systems.
* *Help Desk Support*: Provide assistance to users via phone, email, chat, or in-person.
* *Incident Management*: Respond to and resolve technical incidents, minimizing downtime and impact on business operations. System Administration
* *Hardware/Software Installation*: Install, configure, and maintain computer hardware and software.
* Network Administration Manage and maintain network infrastructure, including routers, switches, and firewalls.
* *System Updates/Patches*: Apply updates and patches to ensure systems are secure and up-to-date.
User Support
*. Training and Guidance*: Provide training and guidance to users on software applications and systems.
*. Account Management*: Create, modify, and delete user accounts, as well as manage access permissions.
* Password Reset*: Assist users with password resets and account lockouts.
Reporting and Documentation
*. *Incident Reporting*: Document and report technical incidents, including root cause analysis and resolution.
*. *System Documentation*: Maintain accurate and up-to-date documentation of systems, networks, and infrastructure.
**Knowledge Base*: Contribute to a knowledge base of technical solutions and FAQs.
Other Responsibilities
*. *Asset Management*: Track and manage IT assets, including hardware and software inventory.
* *Compliance and Security*: Ensure IT systems and processes comply with organizational security policies and regulatory requirements.
**Continuous Improvement*: Identify areas for improvement and implement changes to increase efficiency and effectiveness of IT support services.
03/2014 - 04/2019 POS Technician
Winlot Global Resources Ltd.
A POS (Point of Sale) Technician is responsible for installing, configuring, and repairing POS systems, as well as providing technical support to users. Here are some key responsibilities:
Installation and Configuration
1. Install and configure POS hardware and software. 2. Set up and test POS systems to ensure proper functionality. 3. Configure POS systems to meet specific business requirements. Technical Support
*. Provide technical support to users via phone, email, or in-person.
*. Troubleshoot and resolve POS system issues.
*. Assist users with POS system operation and functionality. Repair and Maintenance
*. Repair and replace faulty POS hardware components.
*. Perform routine maintenance tasks to prevent POS system downtime.
*. Upgrade POS software and hardware as needed.
Training and Documentation
*. Provide training to users on POS system operation and functionality.
*. Create and maintain documentation on POS system installation, configuration, and troubleshooting.
Other Responsibilities
*. Collaborate with other teams to resolve POS system issues.
*. Stay up-to-date with new POS technologies and advancements.
*. Participate in ongoing training and professional development to maintain technical expertise.
Skills and Qualifications
*. Experience with POS systems and hardware.
*. Strong technical troubleshooting and problem-solving skills.
*. Excellent communication and customer service skills.
*. Ability to work independently and as part of a team. Knowledge and skills
Languages:
English (advanced)
Skills:
Cloud Computing Security Knowledge (CCSK including data security, network security, and compliance.
Education
Level of education Secondary education or professional training with a school-leaving exam
2024 - 2024 Nutanix University
Nutanix Cloud Computing
Nutanix Cloud Cluster Azure administration
Nutanix Cloud Cluster AWS administrator
2023 - 2024 International Development Research institute Project management
Project management
1999 - 2002 Kwara state Polytechnic ilorin
Computer Science
Learned hardware and software development
Certificates and trainings
2024 Nutanix Cloud Cluster training certificate
Nutanix University
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