Call Center Sales Manager
Resume:
JEANEAN SMITH
Blountsville, AL ****1
***********@*****.***
PROFFESSIONAL OBJECTIVE
A challenging position in community relations where extensive experience, education, and training are of value.
SUMMARY OF QUALIFICATIONS
* Over twenty years of experience in a professional office setting.
* Over twenty years of experience in positions of progressively increasing responsibility including Office Supervisor, Personnel Administrator/Contracts Assistant, Personnel Assistant, Area Sales Manager, Department Manager, Budget Control, and Education Coordinator
* Well-developed communication skills demonstrated through bid/proposal generation, creation of correspondence, report generation, and interaction with individuals at all levels.
* Consistently recognized by past and present employers for superior job performance and timely completion of all assignments.
* Working knowledge in Banner, Datatel and Microsoft Office Professional, which includes Word, Excel, PowerPoint, and Access.
PROFESSIONAL EXPERIENCE
CULLMAN REGIONAL MEDICAL CENTER: March 2022 to Present
1912 Alabama Highway 157, Cullman AL 35058
Supervisor: Sharon Barnett, Lead Communications Specialist
Salary hourly $17.00 to 19.00
Communication Specialist
Responsibilities include accurately read and interpret the physician call schedule
Thorough documentation of all paging
Monitors alarms and correctly pages the codes overhead and coincide with the alarm
Accurately scans patient medical records into the hospital registration system
Correctly transfers incoming calls to correct departments
Demonstrates and encourages team behavior and exceptional patient/guest experiences
Upholds and promotes patient safety and quality
CALHOUN COMMUNITY COLLEGE: February 2000 to August 2021(retired)
P.O. Box 2216, Decatur, Alabama 35609
Supervisor: Alanna Thompson, Director of Admissions/Registrar, 256-***-****
Salary – Approx. $58,000 Annually
Admissions and Records Office Supervisor: November 2012 – August 2021
Coordinate and organize the activities and duties of the Admissions and Records Office staff with professionalism. Advice students on the application process, registering and financial aid as needed. Maintain clear and open communication within the Admissions and Records area, student services, financial aid, advising, faculty and other staff members. Work closely with the advising and recruiting team to ensure transcripts, test scores, overrides are correct for registration and assist with any registration issues that are preventing students from registering or viewing their student records. Ensuring student degree programs are correct for their use of Degree Works to follow for graduation. Interview, recommend employment of, and supervise part-time employees. Evaluate military transcripts as needed. Assist the Director with the following: the process and improvement with all phases of the office operation, including evaluation, improvements, and implementation of Admissions and Records software (Escript, BMDS, Banner, STARS). Assist the Director with registration set-up, end of term processes, withdrawals, and reinstatements. Training, interpretation and enforcement of Family Education Rights and Privacy Act; Resolve problems and complains from students, faculty and staff; Supervising and evaluation of full-time staff; reviewing, developing and implementing policies and procedures in accordance with state and federal regulations; Training new employees; development and implementation of departmental budget. Assist Admissions and Records staff with functions such as; applications, transcripts, withdrawals, graduation, bankruptcy, course forgiveness, Banner, etc.
Admissions Data Entry February 2000 – November 2012
Ability to evaluate student applications and records with an understanding of the privacy requirements mandated by the Family Education Rights and Privacy Act in a professional manner. Responsibilities also include training all individuals who enter data from applications for admission and readmission. Advise and register students during peak periods and as required. Responsible for all dual enrollment and accelerated applications, advise students and/or parents on the requirements, benefits and differences of the programs when required. Refine and review correspondence under the Registrar Signature. Computer software: Microsoft Word, Excel, Datatel and Communication Management
Committees assigned to: Student Success, Enrollment Management, Suggestion Box and Search committees.
MANPOWER: December to February 2000
1855 University Drive NW, Huntsville, Alabama
Supervisor: Toy Garth 256-***-****
Salary: $8.50 Temp promoted to Perm $26,000 annually
Service Representative
Interviewed and tested prospective temporary employees. Represented Manpower on-site at Adtran assisting Manpower temporaries in their new hire orientation and reviews from their Adtran Supervisors. Handled payroll, corrective interviews and human resource functions as needed.
DILLARD’S/CASTNER KNOTT: 1991 to OCTOBER 1999
5901 University Drive, Huntsville, Alabama 35806
Supervisor: Bill Marerro, Store Manager 256-***-****
Salary – Approx. $40,000 Annually
Area Sales Manager and Department Manager: 1993 to 2000
Responsible for all aspects of daily Human Resource Department operations, including recruiting and interviewing applicants, processing payroll, scheduling and supervising staff, and training groups of 20 or more employees. Developing marketing and promotional programs, coordinating merchandising, overseeing inventory, and related administrative functions.
Education Coordinator: 1992 to 1993
Assisting in development, implementation and evaluation of educational programs; conducting technical, service, and sales training programs; presenting corporate benefit and policy changes; and coordinating customer and employee focus groups.
Personnel Assistant: 1991 to 1992
Responsibilities included processing all new employee and exit interview paperwork, enrolling associates in medical insurance, preparation of payroll information, compiling payroll allocation breakdowns, gathering evaluation information, scheduling for three departments (200 plus employees), and filing/recording workmen’s compensation/customer accident reports.
MAROTTA SYSTEMS, INC.: 1989 to 1991
Closed Manufacturing Division
Marotta Scientific Controls, Inc.
Home Office 1-888-***-**** Bob Cooper, Human Resources
Supervisor: William Wilkes, General Manager (Currently employed with Athens State University)
Salary – Approx. $26,000 Annually
Personnel Administrator/Contracts Assistant: 1989 to 1991
As Personnel Administrator, duties included handling employment interviews, wage/salary recordkeeping, aiding in benefit administration, maintenance of employee and applicant records, working in coordination with parent company Personnel Administrator, and related tasks.
Contracts Assistant functions consisted of proposal/bid generation, contract administration, creation of correspondence, job costing, gathering data, analysis of performance requirements, and related administrative functions.
EDUCATION & CERTIFICATES
Licensed Insurance Agent: 1995 to 2010
ALABAMA STATE DEPARTMENT OF LICENSES
Property and Casualty Insurance
Certified Director: 1982
Alabama State Board of Private Schools
Bachelor of Science Degree
JACKSONVILLE STATE UNIVERSITY
Jacksonville, Alabama
Major: Business Administration: Management/Human Resources
Minor: Marketing
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