Customer Service Representative

Christopher Dalton

Rio Rancho, NM ***** 505-***-**** **********@*****.***

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SUMMARY Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Diligent Customer Service with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

SKILLS • Adaptive Team Player • Order Processing

• Typing Proficiency • Account Management

• Positive and Professional • Problem-Solving Abilities

• Complaint Resolution • Critical Thinking

• Data Entry • Inbound and Outbound Calling

• Call Center Operations • Conflict Resolution

• Customer Relations • Scheduling

• Microsoft Office Expertise • Customer service

• Teamwork and collaboration • Time management

• Problem-solving skills

WORK HISTORY SALES ASSOCIATE 06/2025 to CURRENT

Infinity Solar USA Albuquercue, NM

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. C D

CUSTOMER SERVICE REPRESENTATIVE 02/2024 to 02/2025 Hewlitt Packard Albuquercue, NM

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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CUSTOMER SERVICE REPRESENTATIVE 09/2023 to 11/2023 HME Albuquerque, NM

Participated in training programs to enhance product knowledge and customer service skills.

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Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

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Coordinated with logistics department to expedite shipping for urgent customer orders.

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CUSTOMER SERVICE REPRESENTATIVE 10/2022 to 01/2023 Equifax Workforce Solutions Earth City, MO

Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods

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Work with each contact to establish rapport with and gain the confidence of the caller

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• Document details of client interaction into the system while on the phone Always follow security processes and procedures when handling calls due to the visibility of personal data.

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CUSTOMER SERVICE REPRESENTATIVE 10/2021 to 02/2022 Elixir/Rite Aid

Assist members with issues regarding Medicare Part D prescription drug coverage

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Deescalate and resolve pharmaceutical issues between carriers, members, and pharmacy

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• Document details of client interaction while speaking with members

• Assist members with account webpage creation and maintenance

• Take 100-150 calls daily during open enrollment

• Follow all security policies and procedures regarding HIPPA. CUSTOMER SERVICE REPRESENTATIVE 02/2021 to 08/2021 Royal Canine St. Charles, MO

Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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Contributed to sales growth by upselling products and services based on individual customer requirements.

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DATA ENTRY CLERK 09/2021 to 12/2021

Sunstar Insurance Group

Assisted with system migration and entering existing documentation into the new operating system

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• Reviewed existing policy and client files

Entered policy information into Applied Epic System and ensured accuracy and integrity

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• Figured commission splits for sales team

• Completed data entry tasks with accuracy and efficiency.

• Followed established procedures to enter and process data correctly. CONTRACTOR'S ASSISTANT 09/2018 to 02/2019

Tradesman International St Louis, MO

Assisted with the preparation of construction sites, ensuring a clean and safe working environment for all team members.

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Expedited task completion by efficiently delegating responsibilities among team members based on individual skill sets.

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Minimized downtime between projects by preparing necessary resources in advance, such as ordering materials or arranging transportation logistics.

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Facilitated seamless transitions between project phases through consistent follow-up on completed tasks and prompt reporting to the contractor.

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CUSTOMER SERVICE REPRESENTATIVE 11/2017 to 09/2018 Convergys Corporation, Services Incorporated

• Taking 100-150 inbound calls daily for Anthem Blue Cross

• Resolving member issues in a professional and timely manner

• Educating prospective members with enrollment issues & policy concerns Ensured compliance with HIPPA guidelines, laws and regulations (Health Insurance Portability and Accountability Act-1996

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• Client

CUSTOMER SERVICE REPRESENTATIVE 04/2019 to 09/2019 Edward Jones Maryland Heights, MO

Took inbound phone calls to assist financial advisors and account holders with various inquiries

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• Assisting members with creating profiles on Edwardjones.com Assisting members with account recovery and password reset, Conducted extensive research of assigned accounts by utilizing company records, Internet resources and other information sources as needed prior to contacting customers

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Prepared and conducted custom collections campaigns for each client that consists of e-mails, phone calls and standard mail correspondence

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COLLECTIONS AGENT 10/2016 to 02/2017

Client Services Inc. St. Charles, MO

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

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• Processed payments and applied to customer balances. Maintained high volume of calls and met demands of busy and productive group.

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• Negotiated to collect balance in full.

CUSTOMER SERVICE REPRESENTATIVE / INSIDE SALES 04/2014 to 10/2016 Charter Communications

Responsible for troubleshooting and repairing internet and telephone issues with in-bound customers and to strive for a one call resolution

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Established and maintained professional and positive relationships with customers by ensuring that their problems/issues were addressed consistently within Charter's policies and guidelines

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Introduced and sold new products; educated customers on existing company products and services

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Assisted customers with the creation and management of online accounts and processing of payments.

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CREDIT CARD COLLECTIONS SPECIALIST / INSIDE 07/2012 to 01/2014 SALES

Macys Corporation

Contacted customers regarding collections issues, generated customer refunds, processed and reviewed account adjustments, resolved client disputes and discrepancies and provided short payment options

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Duties also included catalog order entry and up-selling additional Macy's products to customers

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SERVICE LEVEL TECHNICIAN LL / CUSTOMER SERVICE 10/2004 to 02/2012 REPRESENTATIVE

Convergys Corporation

Responsible for monitoring in-coming call activity for a staff of 125 members

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Managed call volume by successfully routing traffic to corresponding agents

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Prepared work schedules for team members; compiled data and prepared monthly, quarterly and annual call volume and service level reports

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• Created promotional campaign material to introduce new products Set up appointments for our customers with Sales Representatives, educated clients about new products and services as well as resolved disputes in a manner consistent with helping to maintain a satisfied client base.

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EDUCATION AND

TRAINING

Some Coursework Complete – Drafting & Design

ITT Technical Institute

Education Diploma

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