Customer Service Data Entry
Resume:
KATEBRA WADE
McDonough, GA *****
********@*****.***
Professional Summary
Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate. Ability to work independently or in a team environment with a self-motivated work ethic. Administrative
Assistant with 7 years of experience in a fast-paced office environment. Positive, upbeat team player with superior clerical knowledge and a can-do attitude. Authorized to work in the US for any employer
Work Experience
Relocation Consultant
Real Soft Inc-Lithonia, GA
November 2021 to Present
• Guided clients through financial matters related to their move such as tax implications, rental agreements, and lease negotiations, ensuring a smooth transition into their new homes.
• Maintained up-to-date knowledge of industry trends and regulations, providing expert advice to clients throughout their relocation journey.
• Reduced client stress during the moving process by offering comprehensive support and guidance throughout each stage of relocation.
• Established strong relationships with vendors to ensure timely service delivery and cost-effective solutions for clients.
• Provided exceptional customer service by addressing concerns promptly and effectively resolving issues that arose during the relocation process.
• Enhanced client satisfaction by providing personalized relocation services and addressing individual needs.
Administrator Assistant
US Auto Sales-Stone Mountain, GA
May 2022 to July 2022
• Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties
• Conducted extensive research using a variety of resources to assist the professional staff with routine and special project tasks
• Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient
• Assisted coworkers and staff members with special tasks on a daily basis
• Scanning, filing, and copying documents were among the clerical tasks I completed
• Created and updated physical records and digital files to keep current, accurate, and compliant documentation
• Maintained adequate stock levels in the office by restocking supplies and placing purchase orders
• Modeled expected and appropriate leadership to encourage positive interactions with students and families among teaching staff and administrative personnel
• Helped with quality assurance and the investigation of failed products
• Oversee the testing environment in order to reduce external variables and improve accuracy
• Implemented company policies, technical procedures, and standards for data, reports, and access integrity and security
Front Desk Medical Receptionist
DeKalb County Crisis Services-Decatur, GA
September 2021 to January 2022
• Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills
• Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases
• Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
• Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes
• Kept an eye on things
• Referred and screened patients to make the best use of resources, triage staff, and serve community members
• Assisted medical receptionist by answering phones, responding to guest inquiries, and providing information about the club's services during downtime
• Kept current and accurate medical records for numerous patients
• Sought advice
• Provided each customer with exceptional service by listening to their concerns and answering their questions
• Made a decision
• Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
• Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner
• Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
• Verified and updated demographic and other personal information for clients while respecting personal boundaries when asking for important details
• Handled patient inquiries and answered phone calls and messages for numerous physicians at the medical facility
• Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases
• Provided each customer with exceptional service by listening to their concerns and answering their questions
• Located, checked in, and pulled medical records for patient appointments and incomplete charts
• Completed skilled administrative work to assist all office personnel and operational needs Claims Representative Associate
Insight Global-Atlanta, GA
September 2018 to October 2021
• Examined reports, accounts, and evidence to determine the information's integrity and accuracy
• Conducted interviews with policyholders in order to verify the information and obtain additional information
• Identified
• Went over all of the paperwork and accounts to get a complete picture
• Provided excellent and professional service to ensure guest satisfaction
• Provided excellent customer service to all assigned, insured, and claimants to ensure that customers received prompt service throughout the claims process
• Checked the data entered into the agency management system for accuracy and quality
• Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills CSR - Customer Service Representative
The Leisure Pass Group-London, OH
April 2019 to October 2019
• Used a consultative sales approach to understand customer needs and make relevant recommendations
• Kept accurate and current customer account data with manual form processing and digital information updates
• Answered customer calls promptly to avoid long wait times on hold
• Promoted available products and services to customers during service, account management, and order calls
• Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
• Did some research
• Complete and accurate work and keep customer files up to date
• Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions
• Dealt with a wide range of customer service, operational, and administrative tasks every day
• Am responsible for resolving customer issues and making recommendations
• Communicate with various departments within the company
• Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution
• Provided primary customer support to internal and external customers in a fast-paced environment Customer Service Representative (CSR)
ModSquad-Atlanta, GA
April 2014 to May 2018
• Kept accurate and current customer account data with manual form processing and digital information updates
• Used a consultative sales approach to understand customer needs and make relevant recommendations
• Provided a superior customer experience in order to build a loyal customer base
• Educated customers about promotions to increase sales
• Answered customer calls promptly to avoid long wait times on hold
• Promoted available products and services to customers during service, account management, and order calls
• Setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
• Made certain that clients received excellent service in order to not only maintain but also to expand, their relationships for future business opportunities
• Did some research
• Managed customer accounts
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Email Support Representative
SITEL Nicaragua-Managua, MN
July 2015 to February 2018
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
• Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions
• Interacted with customers and responded to their questions via email, phone, website live chat, and online forums
• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base
• Described easy solutions to customers to aid in problem resolution Customer Service Representative
Alpine Access-Stone Mountain, GA
June 2012 to October 2015
• Complete and accurate work and keep customer files up to date
• Collaborated with management to come up with proactive customer service solutions and put them into action
• Aided sales associates by providing knowledgeable assistance with a variety of issues
• Am responsible for resolving customer issues and making recommendations
• Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
• Communicate with customers over the phone or in-person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints
• Provided primary customer support to internal and external customers in a fast-paced environment
• Was in charge of replacing damaged or missing products in a timely and efficient manner
• Provide clients with constructive advice and the best possible solution Education
GED
Georgia Piedmont Technical College-Clarkston, GA
January 2005 to January 2005
Skills
• 40 WPM typing speed
• Customer relations and communications
• Research
• Bookkeeping
• Medical Receptionist
• Office Management
• Quality Assurance
• Medical Terminology
• HIPAA
• Multi-line phone proficiency
• Order Entry
• Customer and client relations
• Agile
• Recordkeeping
• Clerical Experience
• Workflow planning
• Program files maintenance
• Data entry
• Triage
• Recruiting
• Medical Records
• Filing and data archiving
• Medical Office Experience
• Social media knowledge
• Medical Scheduling
• Document conversion
• Office administration
• Insurance Verification
• Phone Etiquette
• Live Chat
• Administrative support
• Documentation and control
• Sorting and labeling
Certifications and Licenses
First Aid Certification
CPR Certification
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