Administrative Assistant

YEMURAYI MANDUNA

Gender: Female Address:**D Madokero Mews, Harare Zimbabwe

Contact: +263*********/+263********* Email: *********@*****.*** PERSONAL PROFILE

Highly organized and detail-oriented administrator with 3+ years of experience in office management and administrative support. Proven ability to streamline processes, manage multiple tasks simultaneously, and provide exceptional customer service. Eager to leverage my skills and experience in a dynamic team environment to contribute to the success of the organization.

EDUCATIONAL QUALIFICATIONS

University of Zimbabwe Bachelor of Science Hons Psychology (Specialized in Industrial and Organizational Psychology) 2018-2022 Founders high school 3 A Level Passes 2016-2017

Mtshabezi High School 8 O Level Passes Subjects 2012 – 2015 Zimbabwe Open University Basic Sign Language 2022

SKILLS

Organization:Attention to detail:Teamwork: Multitasking: Time Management: Adaptability: Leadership: Data Entry and Management: Bookkeeping: Project Management: Data collection,:Microsoft Office (Word, excel and PowerPoint), Strategic planning Organizational Skills: Policy advocacy and analysis: Multitasking Presentations: Interpersonal communication skills: Budgeting : Computer skills: IOS and Android operating systems.

PROFESSIONAL EXPERIENCE

Executive Administrator: Queen Elizabeth Adventist Children's Home Oct 2022- February 2025

Roles

Managing overall office operations, including scheduling, procurement, and facilities management.

Managing calendars, scheduling appointments, coordinating meetings and events, and ensuring efficient workflow.

Handling incoming and outgoing correspondence, managing emails, and acting as a point of contact for clients and colleagues.

Maintaining databases, entering data, and ensuring data accuracy.

Preparing reports, presentations, and other documents, as well as filing and archiving records.

Managing accounts payable and accounts receivable, handling expense reports, and processing invoices.

Ordering and managing office supplies, ensuring equipment is in working order, and potentially managing small office budgets.

Identifying and resolving administrative issues promptly and efficiently.

Collaborating with team members and other departments to ensure smooth operations. Marketing Associate: Thrifty Adventures April 2021 - Jan 2023 Roles

Conducting research to understand consumer trends, preferences, and behaviors in international markets.

Analyzing market data and identifying potential opportunities.

Staying updated on market changes and adjusting strategies accordingly.

Developing and implementing effective marketing plans to promote tours internationally.

Tailoring marketing messages and campaigns to different demographics and cultural contexts.

Creating a brand identity that resonates with target audiences in various countries.

Managing and overseeing marketing campaigns across various channels, including digital, print, and social media.

Developing and managing marketing budgets and ensuring adherence to financial targets.

Ensuring a consistent and engaging customer experience across all touchpoints.

Managing customer complaints and feedback effectively.

Developing strategies to build relationships with customers and travel partners

Ensuring that marketing campaigns are culturally appropriate and sensitive. LANGUAGES

English, Shona, Ndebele and Basic Sign Language

REFERENCES

Mr C. T Maseko Thrifty Road Trips and Thrifty Adventures Contact +277********

Email: *********@****.**.**

Mrs E Mfumu Director Queen Childrens Home

Contact +263*********

Email:******@******.*********.0rg

Dr L Mwembe Medical Director Montclaire 24 Hour Medical Centre

Contact: +263*********

Email:*******@*****.***

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