Customer Service Representative
Resume:
Tramekia Turner
Fort Worth, TX *****
**********@*****.***
Professional Summary
Dedicated Customer Service Representative striving to maintain customer satisfaction and contribute to the success of the company. Reliable and driven, with strong time management and rapport building abilities.
Work Experience
Enrollment Specialist
Harte Hanks-Fort Worth, TX
September 2024 to March 2025
Inbound enrollments for Medicare and Outbound HRA’s for Medicare Insurance Billing Specialist
Dialog Direct-Fort Worth, TX
May 2023 to December 2023
• Work from home position
• Taking inbound calls from insurance providers, and members about insurance benefits. Claims, and Eligibility.
• Process insurance claims
Showing Agent
Centralized Showing Service-Bedford, TX
June 2020 to May 2021
• Take inbound calls from Real Estate Agents
• Schedule appointments to show homes on the market for sale Cashier/Customer Service
The Home Depot-Fort Worth, TX
August 2014 to June 2020
• Cashier duties
• assisting customers with in store items
• assisting customers with loading
• taking orders with home improvement
• loading items for customers
Cashier/Customer Service
Walmart-Fort Worth, TX
May 2011 to August 2014
• Cashier duties
• cash handling
• returns and refunds
• check cashing
Burger King Cashier
Burger King-Haltom City, TX
November 2007 to February 2011
• Take orders in drive thru
• Take cash and credit card payments for orders
• Cleaned and stocked the lobby
• Cleaned and stocked Restrooms
• Made orders in kitchen when needed
Customer Service Representative
Sprint PCS.-Tulsa, OK
June 2003 to August 2007
Primary duties and responsibilities
· Answered inbound calls regarding inquiries about cellular devices, product, and services
· Answered billing inquiries and made necessary adjustments as needed
· Troubleshoot mobile devices, text messages, and internet
· Processed Orders
Customer Service
Charter Communications-Tulsa, OK
March 2000 to November 2003
Primary duties and responsibilities
· Answered incoming calls to set up new service, upgrade, and downgrades for cable and internet service
· Discuss billing and gave any credit adjustments needed
· Troubleshoot cable box, channels, and internet service issues and scheduled appointment for technician to set up new service and repairs
Education
SOME COLLEGE in Business Administration
Everett Community College - Fort Worth, TX
High school diploma
Mc Lain High School - Tulsa, OK
August 1997 to August 2001
Skills
• Communication skills
• Retail sales
• Mobile devices
• Phone etiquette
• Data entry
• Computer literacy
• Cash handling
• Technical Support
• Cash register
• Typing
• Customer support
• Software troubleshooting
• Microsoft Excel
• Microsoft Outlook
• English
• Cold calling
• Technical support
• Computer skills
• Microsoft Office
• Sales
• Microsoft Word
• Windows
• Insurance verification
• Customer service
Certifications and Licenses
Driver's License
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