Support Assistant Administrative

CARROLLTON, TX, ***** • ************@*****.*** • 615-***-****

LATOYA FORD

Administrative Support Assistant

PROFESSIONAL SUMMARY

Administrative Support Assistant with over 20 years of expertise in patient scheduling, records maintenance, and medical coding, dedicated to enhancing patient-provider relationships through effective communication and data integrity. Skilled in leveraging electronic health records and medical terminology to streamline healthcare delivery and foster a collaborative environment. Committed to supporting healthcare teams in providing efficient and compassionate care, ensuring patient satisfaction and compliance with industry standards. EMPLOYMENT HISTORY

ADVANCED MEDICAL SUPPORT ASSISTANT Dec 2017 - Jun 2025 Department of Veterans Affairs (Community Care) Murfreesboro TN MEDICAL SUPPORT ASSISTANT May 2017 - Dec 2017

Department of Veterans Affairs (Contracted Hire) Memphis, TN CLINICAL DOCTOR’S ASSISTANT Dec 2005 - Jun 2017

Campbell Clinic Memphis, TN

Verify insurance and maintain accurate records, enhancing data integrity and patient satisfaction. Resolve patient concerns and support billing, fostering strong patient-provider relationships. Facilitate stakeholder communication, addressing inquiries and ensuring compliance standards. Process confidential billing documents efficiently, maintaining high-volume communication. Coordinated with multidisciplinary teams to facilitate timely referrals, strengthening patient-provider relationships and optimizing care delivery.

Implemented a triage system for patient concerns, improving response times and ensuring effective resolution of issues, thereby enhancing satisfaction.

Streamlined patient appointment scheduling, resulting in improved access to care and heightened patient satisfaction. Implemented a triage system for patient inquiries, significantly reducing response times and enhancing overall service quality. Resolved patient concerns with empathy and professionalism, fostering strong relationships and promoting a positive healthcare experience.

Scheduled and managed patient appointments, leading to improved access to care and enhanced patient satisfaction. Supported physicians in clinical tasks, enhancing patient care and reducing wait times. Prepared patient charts, ensuring continuity and accuracy in medical records. Administered medications following protocols, improving patient safety. Prioritized patient needs, facilitating efficient and effective care. Maintained documentation accuracy, bridging clinical and administrative communication. Fostered a collaborative environment among clinical staff, promoting effective communication and teamwork for improved patient care.

Analyzed patient feedback to identify service gaps, implementing changes that led to measurable improvements in care delivery.

Developed a tracking system for medication administration, ensuring compliance with clinical protocols and enhancing patient safety.

Streamlined patient chart preparation, ensuring accuracy and continuity, which led to improved workflow efficiency in clinical settings.

Developed a medication tracking system that enhanced compliance with protocols, significantly boosting patient safety and care quality.

Analyzed patient feedback to pinpoint service gaps, implementing targeted changes that resulted in noticeable improvements in care delivery.

EDUCATION

MEDICAL ASSISTANT CERTIFICATION 2002

Concorde Career College

DIPLOMA 1996

East High School

Maintained accurate documentation and facilitated clear communication between clinical and administrative teams.Streamlined patient intake processes, enhancing workflow efficiency and reducing wait times for clinical assessments. Reviewed and analyzed patient charts to identify care gaps, leading to improved treatment plans and enhanced patient outcomes.

Coordinated with multidisciplinary teams to ensure effective communication, strengthening patient care and operational success.

Coordinated with multidisciplinary teams to ensure effective communication, strengthening patient care and operational success.

Maintained accurate documentation and facilitated clear communication between clinical and administrative teams, supporting seamless operations.

Streamlined patient intake processes, significantly enhancing workflow efficiency and reducing wait times for clinical assessments.

Reviewed and analyzed patient charts to pinpoint care gaps, directly leading to improved treatment plans and better patient outcomes.

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