Customer Service Rep

Fariha Farhan

**** ******* ******, ***********, ** L5N 1Y6

Tel: 416-***-**** E-mail: ***************@*****.*** Professional Profile:

● An ambitious and accomplished professional with years of experience within the financial industry.

● Expert knowledge of various investment services such as Mutual Funds, CSB, TD, GIC, Bonds, Debentures, Treasury Bills, RRSPs, and RESPs. Superior organization skills combined with a keen eye for details.

● Proficient in Customer Service and Account Management. Comfortable working in a deadline-based environment with changing priorities.

Career Summary:

Majorel

● Customer Service Rep and Content Moderator Feb 2021 to May 2024

● Reconcile Daily Reports

● Update policies for TikTokers

● Quality Assurance reports

● Support customers with inquiries

● Supervised client requests

●

Customer Service/Accounting Officer - ATM Business RBC - Mississauga, ON September 2019 to Present

● Display good customer service and professional phone etiquettes

● Consult with various departments for customer issue resolution

● Clear ATM business, reconcile ATM transaction and process ATM transactions

● Balance cash and cheques

Amazon Fulfillment Center Dec 2017 July 2018

● Inventory Reconciliations Associate

● inventory loss budgeting

● inventory processing

● inventory find and loss

Canada Post shoppers Drug Mart Feb2016 Nov 2016

Customer Service Rep

● Display good customer service and assist with all inquiries

● Money Gram, pay orders, back check

● Support Tangerine Accounts and prepaid Credit Cards

● Issue Hunting Lenience

● End of Day Reports

● Reconciliations and manage Cash

Accounting Officer Inventory and Reconciliations

Scotia Capital, Toronto Oct 2008 – Feb 2011

● Reviewed, analyzed and categorized Mocatta NY customers/BNS branches daily trades

● Transfer customer calls to contact center team as required for further investment and trade inquiry Resume Fariha .docx

● Liaised with branches/ front office/contact center to facilitate transfer of financial information

● Effectively posted Mocatta NY safekeeping trade to GMIS.

● Responsible for reconciliation of entries between the GBOS and GMIS.

● Accurately completed information up-loads in GMIS (GLOBAL Metal Inventory System) First Global Consultants Inc., Toronto Jun 2006 – May 2008 Client Support (Part time)

● Support customer with inquiries and online account navigation

● 20-30 calls per day to resolve client/customer account issues

● Professionally implemented Account Management services for existing clients

● Responsible for preparation and facilitation of accurate Account receivable and payables reports Saudi Pak Commercial Bank Oct 2000 – Apr 2004

Customer Banking Officer

● Support call center calls with customer with inquiries, online account navigation, investment inquiry

● 30-50 calls per day depending on volume per day

● Initiated training techniques to manage and train 15 CSRs and tellers

● Successfully maintained high profile management position accountable for developing business accounts & implementing strategic alliance initiatives with clientele

● Routinely coordinated and maintained Cash Handling responsibilities

● Effectively reviewed clients’ credit proposals and preparation of reports

● Incorporated and maintained innovative marketing principles and promotional sales events for commercial projects to support financial growth

Prudential Commercial Bank Sep 1998 – Sep 2000

Officer Grade 1

● Expertly coordinated and scheduled community events to promote the financial

● institution

● Initiated initiatives for Cross bank selling and product to clients

● Successfully administered foreign exchange transactions

● Created and maintained new accounts such as fixed deposit accounts, saving accounts,

● and current accounts in local and international currencies Key Skills:

Microsoft Office Suite (Excel, Outlook, Word)

Organized and detail oriented

Team Management/Leadership

Accurate accounting and data entry

Ability to multi task and work within deadlines

Expert Verbal and Written Communication

Education and Qualifications:

Banking and Financial Services Diploma Dec 2006 – Aug 2007 CDI College, Mississauga, ON

Bachelor of Commerce 2000, Bhawalpur University

Contact this candidate