Administrative Assistant

UBER/LYFT • Chicago Jan **** - Dec ****

Illinois College of Optometry Aug 2016 - Jan 2022

FedEx Office Jul 2015 - Jun 2017

Walgreens • Chicago Mar 2015 - Jun 2016

United Africa Organization • Chicago Oct 2014 - Jan 2017 John Nwaiwu (He/him)

A Hardworking and driven individual providing excellent administrative support 708-***-**** • ***********@*****.*** • Chicago, Illinois, 60612 SKILLS

Administrative Support Customer Service Database Management Inventory Management Networking Patient Services Program Planning Quality Control Customer Relationship Management EXPERIENCE

Rideshare/Delivery Driver

Full-Time

Safely transported passengers to their destinations in the most efficient and reliable way. Also handled delivered orders and packages to customers far and wide safely and responsibly. Administrative Assistant/Patient Services Coordinator Full-Time

Facilitated the dispensing of prescriptions and eyewear in collaboration with opticians, ensuring accurate and timely service for patients. Managed patient appointments, including scheduling, organizing, and processing check-ins and check outs, while verifying and billing insurance claims using Compulink and NextGen systems. Directed patient communications through phone, fax, email, and electronic channels to appropriate departments, enhancing overall service efficiency. Contributed to the training of optometry students on industry practices, and assisted clients in selecting frames suited to their needs, conducting specialized vision tests such as field of vision assessments, OCTs, and pachymetry.

Center Consultant

Full-Time

Inspected deliverables to ensure quality control throughout the production process and maintained detailed logs of all production jobs. Managed digital imaging and print production for full-service orders, overseeing large job management and coordinating shipping and receiving operations. Mentored new employees on sales strategies and engaged with clients at trade shows, seminars, and workshops to enhance customer interactions and build sales pipelines. Customer Care Representative

Full-Time

Managed cash register operations and ensured accurate and current account information to support timely resolution of customer concerns. Provided exceptional customer service by addressing inquiries, offering solutions, and sharing detailed product information to facilitate informed purchasing decisions. Collaborated with team members to coordinate and fulfill customer requests, contributing to a high sales percentage through a consultative and value- focused approach.

Director of operations

Full-Time

Facilitated communication with legislators on advocacy projects and assisted clients with immigration and citizenship- related issues. Trained internal staff on administrative processes and procedures, ensuring consistent and efficient office operations. Maintained and monitored databases, including Salesforce, to manage company inventory and client information effectively.

CLASP • Chicago Jun 2014 - Oct 2023

Lagos State Polytechnic 2012

Scientifically validated by Trudy

Program director

Full-Time

Planned and coordinated community outreach initiatives and events to promote organizational goals. Assisted in networking efforts and attracting funding to support organizational projects. Organized and led workshops and programs to effectively communicate the organization's mission. Created and implemented community and business outreach plans, overseeing various related activities. KEY ACHIEVEMENTS

Enhanced Patient Services: At Illinois College of Optometry, applied a composed and focused approach to manage patient appointments and communications, leading to improved service efficiency and patient satisfaction. Effective Community Outreach: At CLASP, planned and coordinated community outreach initiatives with a rational and hands-on approach, successfully promoting organizational goals and attracting funding. Quality Control in Print Production: At FedEx Office, ensured quality control throughout the production process by applying a meticulous and consistent approach, enhancing overall production quality. PERSONALITY STRENGTHS

Conventional

Adheres to established processes and

methods

Planful

Structured, meticulous, and

achievement-oriented

Autonomous

Independently drives results

Considerate

Balances personal needs with empathy

for others

Composed

Remains calm under pressure

EDUCATION

Associates in Business Administration

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