Customer Service Branch Manager

Leigh Ann Vingle

** ******** **. ********, **. 26554 321-***-**** e-mail: ***********@*******.***

QUALIFICATIONS/SKILLS SUMMARY:

Detail oriented, organized, multi-task and to follow policies, procedures, and regulatory banking & restaurant requirements

Demonstrates proficiency in operations, transaction accuracy, and teller referrals

Strong organizational skills with attention to detail and the ability to produce in a fast-paced, multi-task, deadline-oriented environment

Flexible and proactive team player with strong work ethic and skill to maintain focus on customer service

Ability to calculate and analyze data. Strong operational, interpersonal, team building and conflict resolution skills

EXPERIENCE:

Student at Eastern Florida State College 08/2017 to present

Managerial Finance

Chase Bank, Florida (Tampa/Clearwater) (Melbourne/Cocoa) 2013 to 2022

Lead Teller Operations Specialist/Personal Banker

Support the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards

Assist with all scheduling

In the absence of the Branch Manager I am responsible for communicating branch priorities to my team throughout the day and I am responsible for any customer complaints or concerns

Security Coordinator

Vault Custodian

Collateral Champion

Teller/Personal Banker

Process and assist customers with transactions

Informing customers on products and services that are available to them

Introduce customers to the branch team members who focus on building relationships and assisting with specialized financial needs

Bob Evans Restaurants, multiple locations 2000 to 2011

General Manger, Moon Township, PA 2005 to 2009

Develop proactive methods to generate revenue growth, successfully manage food cost, labor cost and other operating expenses

Interview and hire all new employees

Achieve excellent scores on Restaurant Operations Reviews and Mystery Shops

Conduct marketing activities within the community

Food Quality Manager, Morgantown, West Virginia 2009 to 2011

Ensured Occupational Safety and Health Act (OSHA), local health and safety codes, and company safety and security policies were met

Assisted upper management with cash control and security procedures, inventory, labor management, financial reports, and other duties as evolving situations warranted

Recruited, interviewed, and hired associates

Conducted performance reviews, motivated and trained team members

Ensured complete and timely execution of corporate and local marketing plans

Asst Mgr, West Mifflin, PA 2004 to 2005

Asst Mgr, Bridgeport, OH 2003 to 2004

Asst Mgr, Wheeling, WV 2001 to 2003

Asst Mgr, Washington, PA 2000 to 2001

EDUCATION AND TRAINING:

West Virginia University, Morgantown, West Virginia 1991 to 1995

Bachelor of Science in Family and Consumer Sciences with emphasis on Hotel and Restaurant Management

Minor in Nutrition

Music scholarship recipient

Completed post-college short courses in leadership, communication, customer service, sales, employee coaching and counseling, delegating responsibility and conflict resolution

Computer Skills:

Windows 2011, XP, Vista

Microsoft Word, Excel, Access, PowerPoint, Corel Word Perfect

FileMaker Pro, Quick Books Pro, Photoshop

Oracle Database Server

Internet proficient in HTML, Microsoft FrontPage, Macromedia Dreamweaver

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