Salesforce Administrator Information Systems

ABDULLAHI OLALEKAN ABDULKAREEM

*************************@*****.*** 409-***-**** LinkedIn Trailblazer Profile SUMMARY

6x Certified Salesforce Professional and Double Star Ranger with 6+ years of experience in CRM optimization, AI- powered customer engagement, and cross-cloud solution delivery. Proven expertise in Salesforce automation, analytics, Experience Cloud, and agile product implementation across Sales, Service, Marketing, and Customer Success. Adept at driving business transformation by leveraging Agentforce capabilities, Einstein AI, and platform extensibility. Successfully led large-scale integrations and platform customization efforts resulting in measurable performance improvements.

CERTIFICATIONS

• Salesforce Certified Advanced Administrator (ADM 301) — 2023

• Salesforce Certified Administrator (ADM 201) — 2023

• Salesforce Certified Associate — 2022

• Salesforce AI Associate — 2024

• Salesforce Platform Developer I — 2024

• Google Project Management Certificate — 2023

WORK EXPERIENCE

Senior Salesforce Administrator

XiFin Inc. - June 2024 – Present

• Managed and maintained the Salesforce platform, including system configuration, integrations, and data quality controls, improving data accuracy by 35%.

• Developed and implemented customized solutions for Sales, Support, Marketing, and Customer Success teams, increasing cross-team productivity by 25%.

• Collaborated with product, engineering, and operations teams to deploy Experience Cloud sites that supported over 500 external users.

• Led post-acquisition Salesforce org merge, improving operational efficiency by 30%.

• Managed sandbox environments and integrated tools like ZoomInfo, Marketo, Jira, and OwnBackup, reducing third- party system errors by 20%.

• Leveraged Agentforce to improve agent workflows and case resolution time by 15%.

• Used Flow Builder, Validation Rules, and Workflow Rules to automate key processes, cutting administrative time by 40%.

• Implemented org-wide security policies including sharing rules and role hierarchies, improving compliance audit scores by 80%.

• Documented onboarding materials and SOPs, reducing ramp-up time for new hires by 50%.

• Performed regular audits, health checks, and release impact reviews, ensuring 99% platform stability post- updates.

Salesforce Administrator and Tutor

Lamar University - August 2023 – May 2024

• Facilitated hands-on Salesforce training sessions for 30+ students using sandbox environments and real-world scenarios.

• Created learning content that resulted in a 90% student project completion rate.

• Built custom dashboards and reports to reduce data retrieval time by 40%, improving institutional decision-making.

• Created scalable technical designs and process automation that enhanced user experience and reduced manual efforts by 40%.

• Troubleshot and resolved 100+ system issues, provided end-user training, and drove a 30% increase in user adoption.

Salesforce Administrator & Business Analyst

Standard Bank Group - May 2021 – August 2023

• Implemented Salesforce Sales, Marketing, Service, and Experience Cloud across five subsidiaries, improving client onboarding time by 35%.

• Trained and supported over 200 end users, leading to a 25% increase in platform adoption and satisfaction.

• Led the migration of 6+ million records while ensuring data integrity.

• Customized workflows, dashboards, and Experience Cloud portals that improved reporting efficiency by 30%.

• Managed access controls for over 500 users, improving data security and reducing unauthorized access incidents by 20%.

• Created real-time reports tracking business KPIs, supporting a 25% improvement in data-driven decision making. Business Intern – GSA

Delta Air Lines - April 2019 – April 2021

• Analyzed competitive market trends and sales data, identifying cost-saving strategies that improved forecasting accuracy by 15%.

• Supported sales collateral development and contributed to national marketing initiatives. EDUCATION

Master of Science in Management Information Systems - Lamar University, Texas Bachelor of Science - University of Ilorin

SKILLS

Salesforce Clouds: Sales, Service, Marketing, Experience, CPQ, NPSP, Agentforce AI & Automation: Einstein AI, Salesforce AI Associate, Flows, Process Builder, Workflow Rules Configuration: Custom Objects, Record Types, Roles & Profiles, Validation Rules, Page Layouts Security: Role Hierarchies, Sharing Rules, Permission Sets, MFA, Field-Level Security Analytics: Reports & Dashboards, Assignment Rules, SOQL, Data Loader Tools & Tech: Workbench, Change Sets, Optimizer, Health Check, SQL, Java, Git, Sandbox Management Integrations: Jira, ZoomInfo, Marketo, OwnBackup

Methodologies: Agile, Scrum, Kanban, Traditional Project Management

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