Customer Service Data Entry

Lisa Wolski

**********@*****.*** 832-***-**** Houston, TX

SUMMARY

Seeking Specialist role with 18 years of experience in IT and Administration. I am skilled in remote support, teamwork and customer service.

WORK EXPERIENCE

Senior House 10/2024-7/2025

Data Entry

Conducted market research via phone, or email for Senior Living

Reporting

Contract and Temporary Assignments (CaptiveAire Adam Homes and Hi-TECH) 2021 - 2024

•Developed and implemented process documentation, including procedures and flow charts for Work Orders and Service Design Verification, enhancing operational efficiency.

•Accounts Payable & Accounts Receivable

•Collecting payment from customers

•Vendor Management (

•Conducted comprehensive monthly reports

•Managed work order for customer support

Endless Comfort Air

Business Manager 2019 - 2021

•Developed and executed strategic business plans to align with organizational goals, optimizing resource allocation for operational efficiency.

•Maintain customer and employee Data Bases

•Enhanced productivity and organizational growth through the strategic oversight of process improvements.

•Administered payroll, human resources, onboarding, and invoice processing, while facilitating staff training on new software and systems.

•Responsible for all iPad, mobile devices and wireless ordering, replacement, bill view, tech support as needed

•Vendor management, account payable and receivable, monthly reporting for cost analysis, ran credit cards for payment

Campus Living Villages

Global Services Manager 2013 - 2018

•Managed daily operations of international IT service desks, establishing and implementing policies, procedures, service catalogs, and Service Level Agreements (SLAs).

•Developed and maintained effective operational strategies that aligned with company objectives and service standards. Proving customer services to internal and external customers

•Facilitated clear and consistent communication between business units and technical teams to ensure collaborative problem-solving and process optimization.

•IT Vendor Management, IT assets,

Intertek

Service Desk Communication Manager 2003 - 2013

•Oversaw the daily operations of a service desk team, ensuring high-quality technical support for mobile devices.

•Developed and implemented training programs to maintain staff proficiency in current technologies.

•Managed vendor relations, billing and coding for

EDUCATION

North Harris Community College

Licensed Vocational Nurse

University of Phoenix

Associate, Business Management

Certification, Networking Cyber Security

University of Phoenix

Certification, IT Assurance and Networking

CERTIFICATIONS

Microsoft SharePoint Server 2013 for the Site Owner/Power User 505035

SharePoint 2013 Site Collection and Site Administration (OLL) 55033

Leadership and Influence (ILT/OLL)

ITIL Foundation 2011 Edition

Notary Public

SKILLS

Process Development • Microsoft Suites • Customer Service • IT Outsourcing • IT Service Manager •

Application/Systems • NetSuite • PeopleSoft • SharePoint • ServiceNow • ZenDesk • Time Management • Microsoft Office • Google Suite QuickBooks • Coordination

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