Office Assistant Management
Resume:
Sara Jones
Office Management
Acworth, GA *****
***************@*****.***
Professional Summary
Highly experienced in Office Management and SuppCompany's Personal Training. Skilled
on Microsoft Office, Epic, PowerPoint, Excel, Adobe, Carecloud, E-sign, Job Nimbus etc. Provides an
intellectual atmosphere conducive to stimulation and interchange of ideas; dealt with many varied
cultures. Strong and positive communicator; forte is interacting with production personnel. Exemplary
problem solving skills; able to identify and implement correct processes.
Authorized to work in the US for any employer
Work Experience
Business Office Assistant
Piedmont OrthoAtlanta Physical Therapy-Marietta, GA
February 2021 to September 2025
• Answer incoming telephone calls and respond to questions and requests, or direct calls appropriately
and professionally
• Call patients who have missed appointments to reschedule and record information in the patient’s
chart appropriately.
• Open/close office daily, turning on/off lights and office equipment. Check answering machine and all
emails
• Maintain proper inventory levels for the office
• Receive referrals over the phone, fax or over the counter, following company policy and guidelines as
defined in the Office Assistant Training Manual
• Request and document all information required before the initial evaluation, for the purpose of
insurance verification.
• Schedule patients according to clinic policy and therapist preference as defined by the Clinic Director
• Greet and direct patients, salespeople, and visitors according to policy and procedures
• Check in all patients in Athena/Epic Scheduling in a timely manner, so that the therapist has access to
the patient documentation from their work queue.
• Check in/out patients according to office policy and procedures
• Contact insurance companies to verify the patient’s eligibility and insurance benefits information and
record the information in the patient’s chart
• Experience working with multiple insurances including BCBS, Cigna, United Healthcare, Ambetter,
Medicaid, Tricare, Medicare, Alliant, Workers Comp, Express Scripts
• Enter all insurance information into Athena/Epic accurately, following the guidelines in the Office
Assistant Training Manual
• Send all information required or requested to the insurance companies for the purpose of certification
or authorization
• Conduct insurance consultations with new patients or as needed to explain their benefit information
obtained
• Maintain and track patient visits while gaining authorizations if additional visits are needed in a timely
manner
• Conduct chart reviews to ensure all patient benefits are verified and/or updated as necessary
• Perform follow-up actions on insurance issues noted during weekly therapist chart reviews
• Calculate and collect patient payments accurately and professionally
• Direct all billing office questions regarding financial matters accurately and professionally
• Ensure that all over-the-counter payments are accounted for and handled with accuracy and deposited
in a timely manner
• Track all credit card transactions, sending the report to accounts payable when required
• Professionally conduct patient insurance consultations
• Enter all payment arrangements into Athena patient comments after all insurance consultations for
the purpose of PFS account follow-up.
• Check overall orderliness and completeness of charts and forms when checking in patients
• Log all applicable patient communication within the patient’s chart in the required space
• Track patient attendance daily within the patient’s chart and on required reports
• Compile patient charts with all patient questionnaires for new patients filed in the required locations
• Gather information from patients on intake forms provided ensuring completeness of all answers
• File all paperwork according to policies and procedures of clinic accurately and in a timely manner
Office Manager
Rick B General Contractors-Marietta, GA
May 2019 to February 2021
• Coordinating subcontractors
• Processing invoices
• checking, scanning and distributing mail
• Keeping and maintaining spreadsheet of monthly expenses
• Collecting and scanning in all expense receipts and expense reports
• organizing meetings and managing databases
• ordering stationery and furniture
• dealing with correspondence, complaints and queries
• preparing letters, presentations and reports
• supervising and monitoring the work of administrative staff
• managing office budgets
• liaising with staff, suppliers and clients
• implementing and maintaining procedures/office administrative systems
• ensuring that health and safety policies are up to date
• using a range of software packages; Microsoft Office, Excel, PowerPoint, Job Nimbus, Adobe
• attending meetings with CEO
• assisting the organization's HR function by keeping personnel records up to date, arranging interviews
and so on.
• writing reports
• collating information.
Vice President of Operations
Signature Turf, LLC.-Powder Springs, GA
July 2011 to July 2019
July, 2011 - July, 2019
• Drive the timely collection and accurate completion of all departmental documents required of staff
within the department
• Complete paperwork and update worksheets and reports related to division activity in a timely manner
• Organize and prepare billing documents
• Oversee billing and make routine collection calls
• Perform a variety of administrative functions including, correspondence, data entry and report
preparation, processing paperwork, filing and computer work
• Provide administrative support to Division Manager
• Field customer calls to gather requirements and preferences for projects and forward to appropriate
party
• Receive and respond to customer complaints exercising discretion and judgment to resolve customer
or departmental issues, and/or work with management to achieve resolution
• Contribute to and/or complete special projects as assigned
• Maintain complete customer and other departmental files; collect and catalogue designs and billing
information
• Work with management to assign work locations and set up work areas for new employees within the
department
• Complete customer mailings of marketing materials and general correspondence
• Maintain complete and accurate mailing list of customer information
• Assist with project management
• Issue and log purchase and work order numbers
• Review log monthly.
Scribe/Front Desk
Village Podiatry-Smyrna, GA
August 2018 to May 2019
• Accompanied physician into the patient examination room to transcribe history and physical exam,
and documented accurately the physician's encounter with the patient.
• Listed all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated
by the physician.
• Handled all medical records request.
• Transcribed patient orders including laboratory tests, radiology tests, medications, etc.
• Documented all procedures performed by the physician.
• Maintained professional appearance and conduct at all times.
• Adhered to employer work practices.
• Established and maintained effective working relationships with physicians, staff and managements.
• Documented work processes as required.
• Performed other duties as assigned.
• Check in/check out patient's.
• Verify insurance
• Assisted both doctor's with calling and sending in medications for patients.
• Taking messages for each department and making sure all request we're solved.
• Scan in, file, and document any outgoing orders.
• Obtained prior approvals for medications needed.
Front Desk Receptionist
EYE CONSULTANTS OF MARIETTA PEDIATRICS-Marietta, GA
June 2017 to February 2018
• Maintaining records by getting the appropriate information from patients
• Greeting patients when they enter medical office
• Open and closing office at specified times
• Answering multiple phone lines, including transferring calls to appropriate person.
• Handled all medical records request.
• Respond to and receive faxes
• Handling all incoming and outgoing mail
• Handling high volume of calls while multi-tasking, organizing and scheduling patients.
• Collect and calculate payments
• Enter all data in databases Pheresis and NextGen
Customer Service Front Desk
Laquinta Inn and Suites
May 2016 to June 2017
• Greet, register, and assign rooms to guests of hotel
• Verify customers' credit, and establish how the customer will pay for the accommodation
• Contact housekeeping or maintenance staff when guests report problems
• Make and confirm reservations
• Keep records of room availability and guests' accounts, manually or using computers
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using
computers
• Compute bills, collect payments, and make change for guests
• Record guest comments or complaints, referring customers to managers as necessary
• Review accounts and charges with guests during the check out process
• Transmit and receive messages, using telephones or telephone switchboards
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Plan, schedule or supervise the work of other employees
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Management Assistant
Robins Air Force Base
August 2013 to December 2015
• Continuously assumed/held the lead-roll in managing and distributing/receiving technical data
• A -Paged to ensure all data is complete and up-to-date
• Hands-on with responsibility for security and accountability of all Technical Data
• Requires databases for research on new manuals for distribution
• Accountability tracking and weekly status reporting on updated Technical Data
• Refers to numerous Government Systems such as TOLE, FEM WEB, ABETS, FEDLOG, AFCAV, AFEMS,
Stock Control, JEDMICS and Haystack Systems
• Maintained numerous technical file locations with weekly status and growth charts for management
review
• 100% compliant on all internal/external command inspections
Engineering Specialist
Robins Air Force Base
September 2012 to September 2013
• Captures engineering drawings from offline pending server, performs cleanup procedures on graphics
and replaces drawing as new file on existing pending server
• Verifies and corrects engineering data for accurate index inquiry information according to specified
Air Force standards
• Releases engineering drawings into permanent JEDMICS database for worldwide retrieval
• Perform population of engineering data drawing title into index portion of JEDMICS for retrieval by noun
• Continually track and report daily job performance status
• Perform miscellaneous job-related duties as assigned
• Knowledge of computer data entry systems, protocols and procedures
• Ability to understand and follow specific instructions and procedures
• Knowledge of relevant policies, procedures and regulations pertaining to the release of limited rights
information
• Ability to maintain confidentiality of records and information
• Word processing and/or data entry skills
• Knowledge of efficient document flow procedures
• Skill in the use of personal computers and related software applications
Office Manager
Pharmacy Technician
CVS Health-Warner Robins, GA
November 2001 to September 2012
-inventory specialist for my location which demands the responsibilities of ensuring there are accurate
cycle counts on all inventory/medications available in specific locations
• Performed management responsibilities for employee shift requirements
• Responsible for all insurance information such as PCN, BIN, ID, GROUP, and the condor codes to include
compiling and data input for insurance claims
• Expert rating on medical sig codes
• Aggressively tackles demanding assignments by ensuring all initial/recurring training is available and
complete prior to any pharmacy tasking(s) by department
• Assumed Lead Roll for all outbound telemarketing calls to current customers for potential refills of
medications
• Achieved a 100% Compliant State Rating for Safety, Pharmaceutical Accountability and Cleanliness
Education
High school diploma
Middle GA Technical College where I completed 2 years of medical terminology with a 4.0 GPA
August 2000 to August 2002
Skills
• Communication skills
• Scheduling (10+ years)
• Basic math
• Medical Office Experience (8 years)
• Pharmacy Technician Experience (10+ years)
• Clerical experience
• Quality Assurance (6 years)
• ICD-9 (2 years)
• Medical terminology
• English
• Medical Billing (8 years)
• Clerical Experience
• Transcription
• Microsoft Excel
• Insurance Verification (10+ years)
• Multi-Line Phone System (10+ years)
• Medical office experience
• CPT coding
• Medical Records (10+ years)
• Epic
• Organizational skills
• Insurance verification
• HIPAA
• ICD-10 (2 years)
• EMR Systems (8 years)
• Multi-line Phone Systems (10+ years)
• Workers' compensation law
• Guest services
• Customer service
• Medical billing
• Guest Service (10+ years)
• Customer Care (10+ years)
• HIPAA (10+ years)
• Word Processing (10+ years)
• Office Management (10+ years)
• Phone Etiquette (10+ years)
• Epic (1 year)
• Requirements gathering
• Project management
• EMR systems
• Writing skills
• Help desk
• ICD-9
• Athenahealth (1 year)
• Typing (10+ years)
• CPT Coding (1 year)
• Microsoft Office
• Front desk
• Intake Experience (1 year)
• Front Desk (10+ years)
• Medical records
• Medical coding
• Supervising experience
• Front Office (10+ years)
• Application support
• Quality assurance
• Medical collection
• Customer Support (10+ years)
• Reception (10+ years)
• Medical Terminology (10+ years)
• Customer Service (10+ years)
• Medical Coding (1 year)
• Medical Scheduling (8 years)
• CSR (10+ years)
• Documentation review
• Typing
• Requirements Gathering
• Accounting
• Microsoft Word
• Salesforce
• Office management
• ICD-10
• IVR
• Computer skills
Certifications and Licenses
Certified pharmacy technician through state of Georgia
August 2001 to August 2011
Obtained and maintained my pharmacy technician certification from the state of Georgia board of
pharmacy.
Additional Information
-Ability to work under pressure with minimal supervision.
-Ability to elicit appropriate information to route calls to the appropriate person.
-Ability to prevent, calm, and/or defuse irate calls and patients working with them to identify concerns
and properly direct calls.
-Ability to competently use Microsoft Office, including Word, PowerPoint, and Excel.
-Educated with NextGen, Phressia, CareCloud, and Payscape Program
Contact this candidate