Customer Service Assistant Manager

PH Penny Harris

Choudrant, Louisiana ***** 318-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. SKILLS Staff Supervision

Employee performance

Negotiation

Financial Management

evaluations

Budgeting

Recruiting and Interviewing

WORK HISTORY ASSISTANT MANAGER 06/2022 to 10/2022

Dollar General Store Choudrant, LA

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Made hiring recommendations to increase company's productivity and profitability with quality workers.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Mentored team members to enhance professional development and accountability in workplace.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Monitored security to protect employees, customers and property. Supervised day-to-day operations to meet performance, quality and service expectations.

Established team priorities, maintained schedules and monitored performance.

Identified and communicated customer needs to supply chain capacity and quality teams.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

CUSTOMER SERVICE REPRESENTATIVE 02/2022 to 06/2022 Teleperformance USA Dubach, LA

Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests for products, services, and company information.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Developed customer service policies and procedures to meet and exceed industry service standards.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction.

Handled customer inquiries and suggestions courteously and professionally.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Tracked customer service cases and updated service software with customer information.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Managed timely and effective replacement of damaged or missing products.

Exhibited high energy and professionalism when dealing with clients and staff.

Cross-trained and backed up other customer service managers. LEAD TEACHER 06/2021 to 02/2022

Bethel Christian Daycare Ruston, Louisiana

Planned and implemented different daily activities to enhance overall development and growth of every student.

Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students. Increased student involvement in program offerings through strategic redesign of program processes and methods.

Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners. Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions. Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Conferred with parents about student progress to boost family involvement and enhance student support.

Designed training program to teach new teachers school guidelines and increase overall success.

Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques. Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues. Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula. Oversaw work of teaching team to optimize student education. Worked with staff to raise funds new classroom technology and trained teachers on use.

CUSTOMER SERVICE CASHIER/WAITRESS 03/2019 to 06/2021 Scott's Catfish & Seafood Ruston Louisiana

Redeemed coupons to discount purchases.

Resolved customer complaints and maintained clean and tidy checkout area.

Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Maintained customer satisfaction with quick and professional handling of product returns.

Counted money in drawers at beginning and end of each shift. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store. Maintained awareness of surroundings and secured cash to minimize loss potential.

Answered product questions using knowledge of sales and store promotions.

Utilized POS system to handle customer cash and credit card transactions. Developed and managed relationships with customers to increase customer loyalty.

Maintained accurate records of customer transactions for reporting purposes.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Referred to price sheets and special sale bulletins to enter price changes. Met customer service goals and exceeded customer expectations. Utilized various software applications to process customer orders. Processed customer orders and accurately handled payment transactions. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

ASSISTANT MANAGER 03/2017 to 03/2019

Dollar Tree Stores Grambling, LA

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Made hiring recommendations to increase company's productivity and profitability with quality workers.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Reviewed sales and gross profit report to assess company efficiency. Mentored team members to enhance professional development and accountability in workplace.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Monitored security to protect employees, customers and property. Supervised day-to-day operations to meet performance, quality and service expectations.

Developed strategy to increase sales and drive profits. Increased employee performance and job satisfaction to strengthen retention and engagement.

Set aggressive targets for employees to drive company success and strengthen motivation.

Established team priorities, maintained schedules and monitored performance.

Identified and communicated customer needs to supply chain capacity and quality teams.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

CUSTOMER SERVICE CASHIER 01/2015 to 01/2017

Popeyes Chicken Youngsville, Louisiana

Counted money in drawers at beginning and end of each shift. Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Answered product questions using knowledge of sales and store promotions.

Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store. Maintained awareness of surroundings and secured cash to minimize loss potential.

Resolved customer complaints and maintained clean and tidy checkout area.

Redeemed coupons to discount purchases.

Maintained customer satisfaction with quick and professional handling of product returns.

Utilized POS system to handle customer cash and credit card transactions. Utilized various software applications to process customer orders. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Met customer service goals and exceeded customer expectations. Referred to price sheets and special sale bulletins to enter price changes. Maintained accurate records of customer transactions for reporting purposes.

Processed customer orders and accurately handled payment transactions. Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Identified and resolved discrepancies and errors in customer accounts. Conducted inventory counts by adding each item in stock and documenting in computer system.

Performed cash, card and check transactions to complete customer purchases.

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Responded promptly to requests for assistance, spills and customer inquiries.

Worked with floor team and managers to meet wide range of customer needs.

Maintained current knowledge of store promotions and highlighted sales to customers.

PROPERTY MANAGER 03/1991 to 03/1995

JB Rentals Ruston, LA

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Introduced prospective tenants to types of units available and performed tours of premises.

Followed up on delinquent tenants and coordinated collection procedures. Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes. Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects. Maintained sufficient number of units market-ready for lease. Coordinated with janitorial and engineering staff on maintenance and upkeep.

Completed final move-out walk-throughs with tenants to identify required repairs.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Administered operations to handle needs of more than Number tenants across Number property units.

Coordinated with legal counsel to resolve tenant disputes. Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Developed and implemented marketing strategies to increase occupancy rates.

Communicated effectively with owners, residents, and on-site associates. Delivered emergency 24-hour on-call service for tenants on building issues.

Collected and maintained careful records of rental payments and payment dates.

Generated professional networks by engaging in professional, industry and government organizations.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Kept properties in compliance with local, state and federal regulations. Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.

Planned special events such as lotteries, dedications and project tours. Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Maximized rental income while minimizing expenses through effective planning and control.

Conducted regular inspections of both interior and exterior of properties for damage.

Coordinated appointments to show marketed properties. Completed annual rent calculations using housing database software. Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

EDUCATION Cedar Creek, Ruston, LA

Associate Of Science Health Science -Medical Administrative 01/2022 Assistant

Ultimate Medical Academy - Clearwater, Clearwater, FL Awarded High Academic Honors Recognition

Professional development completed in Dean's list in all subjects from start to graduation

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