Service Representative Customer
Resume:
Charity Gibson
Customer Service Representative
Athens, GA 30607
****************@*****.***
Professional Summary
Friendly and detail-oriented Customer Service Representative with 6 years of experience resolving customer inquiries, improving satisfaction, and supporting team success. Skilled in communication, problem-solving, and building positive client relationships. Adept at handling high-volume calls, managing accounts, and delivering personalized service to exceed performance goals. Authorized to work in the US for any employer
Work Experience
FedEx Package Handler
FedEx-Athens, GA
June 2023 to Present
Scan packages
Sort packages
load to assembly line
Customer Service Representative
Sykes Enterprises, Incorporated-Athens, GA
August 2021 to October 2022
• Support customers with troubleshooting issues.
• Aid with account lockouts, updating accounts, money transfers, and support with unauthorized charges on the account.
• Walk through setting up an online account and adding dependents, spouses, and parents to accounts.
• Educate the customers on updates and aid with activities on the accounts. Customer Service Representative
Fortuna BMC-Athens, GA
November 2019 to July 2021
• Take in coming calls for persons registering for the Covid-19 vaccination.
• Locate a facility that is within distance for the customer, and also that is accepting walk-ins for the persons that do not want to make appointments.
• Give customers updated information on the vaccinations.
• Answer any questions that the person may have do to vaccinations. Opening Manager
Insomnia Cookies-Athens, GA
January 2017 to February 2019
• Prep the store for the first shift employees.
• Bake the cookies up for the upcoming shift and make sure that all orders are made and ready to be delivered.
• Get the employees shift ready for the day by placing them in their positions and explaining their jobs for the day.
• Make sure the store is ready available for the upcoming shift.
• Make sure that we check dates and comply with the Insomnia Cookie handbook when handling the foods.
• Send orders out for delivery while taking orders, and filing them. Education
Medical Billing and Coding (1st Year College)
Bryant & Stratton College-Milwaukee-New York, NY
July 2021 to Present
Business Administrative Technology
Athens Tech-Athens, GA
April 2012 to May 2015
Cosmetology (Certificate)
Athens Technical College-Athens, GA
2006 to 2008
Some college
High school diploma or GED
Skills
• Client Engagement, Relationship Management, Outreach Communication, Public Records Research, Lead Generation, Prospecting, Negotiation, Persuasion, Conflict Resolution, CRM Systems, Database Management, Document Preparation, Recordkeeping, Confidential Information Handling, Time Management, Prioritization, Goal Achievement (10+ years) Certifications and Licenses
Driver's License
Non-CDL Class C
Additional Information
You should hire me because I’m skilled at resolving issues quickly, staying calm under pressure, and creating positive customer experiences.
Contact this candidate