Customer Service Representative

Frances Brown

Chicago, IL

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Seasoned in conflict resolution

Adaptive team player

Courteous demeanor

Active listening skills

Energetic work attitude

Sharp problem solver

Customer service expert

Large cash/check deposits expert

Authorized to work in the US for any employer

Work Experience

Shift Leader

LaRabida Children's Hospital - Chicago, IL

January 2024 to Present

Extensive patient and customer relations,Cashering, production of formula for patients,stocking floors, conflict resolutions, ordering products for the department, bank drops,answering inbound and outbound calls, industrial cleaning and sanitizing, inputting formula recipes for the children, recording temperature logs, writing and editing menus and job descriptions for employees and opening and closing of unit Lead Caterer/ Customer Service

Sodexo - Chicago, IL

October 2017 to January 2024

Extensive customer interactions with focus on customer satisfaction, preparing and serving of meals, baking.

for customers, prepping serve and go cart, prepping and serving of salad bar, documentation for time and temperature logs, ordering for everyday events, placing and receiving stock orders and other various positions when needed included but limited to industrial cleaning as well cashiering and customer problem resolutions.

Care Room Attendant

Delta-T Group - Chicago, IL

March 2021 to April 2023

Maintaining and Securing a safe and clean environment for children whom fallen ill at school. Documenting any Covid 19 symptoms in Aspen, calling and reporting to the proper agency while following proper protocol to keeping everyone else around safe.example: following proper PPE protocol to retrieve the student to and from the proper areas,calling the emergency contact, documentation in Aspen, and proper cleaning and sanitizing of point of contact. Dietary Worker

Mount Sinai Hospital - Chicago, IL

November 2016 to October 2017

Extensive customer interactions with focus on customer satisfaction, preparing and serving of meals, baking.

for patients and customers, prepping serve and go cart, prepping and serving of salad bar, documentation for time and temperature logs and other various positions when needed included but limited to industrial cleaning

Lead Patient Food Service Representative

Resurrection Health Care - Chicago, IL

September 2008 to October 2016

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints. Room Service Attendant

University of Chicago Hospital - Chicago, IL

September 2004 to August 2008

Worked as a team member performing cashier duties, product assistance and cleaning.Successfully interacted with customers Took necessary steps to meet customer needs and effectively resolve food or service issues. Promptly reported complaints to a member of the management team.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Communicated clearly and positively with co-workers and management.Quickly and efficiently processed payments and made accurate change.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Prepared items according to written or verbal orders, working on several different orders simultaneously. Lunchroom Attendant

Ralph Bunche Elementary - Chicago, IL

August 1997 to December 2004

Quickly unloaded product shipments and stocked freezers.Assisted management with monthly inventory control and weekly stock ordering.Prepared items according to written or verbal orders, working on several different orders simultaneously.Worked well with teammates and openly invited coaching from the management team.Cleaned food preparation areas, cooking surfaces, and utensils.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Frequently washed and sanitized hands, food areas and food preparation tools.Resolved guest complaints promptly and professionally.Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables. Education

Some college

High school diploma or GED

Skills

• Customer Service

• Customer Care

• Customer Support

• CSR

• Food Service

• Food Preparation

• Inventory Control

• Kitchen Experience

• Hospital Experience

• Cash Handling

• Conflict Management

• Cleaning Experience

• Food Safety

• Leadership

• Food Handling

• Culinary Experience

• Retail Sales

• Time Management

• Microsoft Word

• Cooking

• Hospital experience

• Team management

Certifications and Licenses

ServSafe

Certified Dietary Manager

Contact this candidate