Customer Service Data Management
Resume:
MICHAEL
JORDAN
***********@*****.***
Urbana, Maryland 21704
CONTACT
SKILLS
• Microsoft Office
• Windows 10
• SAP
• PowerPoint
• Excel
• Data Entry
• Account management
• Social Media
• CRM
• Customer engagement
• Problem Solving
• Extensive Relationship Building
• Scheduling
• Motivation
• Leadership
• Strong work ethic
• Detailed Oriented
• Coordinating research strategies
• Establishing strong relationships
• Clerical skills
• Applicant Tracking Systems
• Time Management
• Job Applicant Interviews
Customer Service Specialist / Coordinator
Leisure World of Maryland, Silver Spring, MD
Recruiter/ Talent Sourcer
All About Labor LLC, US
Application Assistant
Legal and General Company (Aston Carter), US
EXPERIENCE
September 2024 - Present
• Coordinate and manage service calls for residents Process and submit accurate and timely invoices for billing, ensuring compliance with company policies and procedures
•
Assist with month-end closing activities related to revenue recognition and
• account reconciliation
Establish strong relationships with residents, resulting in increased customer satisfaction and positive publicity for the organization
•
Implement schedule adjustments as necessary to accommodate changes in resources or priorities
•
Develop and maintain project schedules using industry-standard scheduling
• software
Communicate with customers regarding outstanding balances, explaining detailed work, and options for a resolution
•
Demonstrate excellent problem-solving skills by identifying complex issues within service calls and finding effective solutions
•
Participate actively in team meetings by sharing insights from daily interactions
• with customers
February 2024 - August 2024
Oversaw the research and identification of qualified and suitable candidates for open positions
•
Leveraging all forms of communication, I developed recruiting strategies that would increase my success rate
•
Generated interest in an organization's vacancies which allowed me to build and
• maintain a talent pool
• Utilized networking and referral tactics to convert candidates into job applicants Provided guidance on interviewing techniques to hiring teams while supporting onboarding activities throughout the organization.
•
• Utilized applicant tracking systems to store and track candidate information. Qualified job applicants and referred them to managers, making hiring recommendations when appropriate.
•
Managed applicant tracking systems and other software tools used in the recruiting process.
•
April 2023 - August 2023
• Background checking
• Boolean search
• Recruitment
• Outbound Calling
• Interviewing Clients
• Pre-screening candidates
• Administrative Skills
Logistics Coordinator
Music and Arts (Aston Carter), US
Sourcer/ Recruiter
Aerotek, US
Responsible for contacting potential clients and assist in completing the initial interview to attain life insurance
•
Scheduling, Interviewing, and educating people about the life insurance
• application process
• Utilizing SAP and CRM software to establish an organized workplace
• Assisting clients and confirming the comprehension of policies
• Teaming with Underwriting to ensure applications are complete and accurate
• Establishing a respectful relationship with all clients
• Responsible for finding resolutions for client issues. Resolved administrative and logistical issues promptly and professionally,
• upholding high standard of service.
Used various software programs for efficient document creation or editing purposes.
•
Developed strong relationships with customers through exceptional customer service.
•
December 2022 - April 2023
Oversaw the shipping and logistics of musical instruments to large organizations
• including Universities and other vendors
• Orchestrated the most efficient way to get instruments to the destination
• Extensive Order Management which included returns and replacements
• Using SAP and CRM software applications for processing orders. Utilized computer systems to track shipments from origin to destination and generate reports accordingly.
•
Explained proposed solutions to customers, management, and other interested parties through written proposals and oral presentations.
•
• Maintained accurate files for purchase orders.
Managed warehouse inventory, tracked stock levels, and monitored product shelf-life.
•
Collaborated with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in case of shortages, to minimize negative impacts on business.
•
June 2021 - December 2022
As a Talent Sourcer, I've searched and identified suitable candidates to apply for
• various positions
To do this, I use various proactive recruiting strategies such as using job boards, employee referrals, social media, and developing market strategies
•
• I've searched for both active and passive candidates I've generated interest in an organization's vacancies and also built and
• maintained the company's talent pool
Using all communicable devices, I would contact and network with potential job candidates in order to convert individuals into job applicants.
•
Program Specialist
Covance Inc. Gaithersburg, MD, US
Reimbursement Counselor
The Lash Group, Gaithersburg, MD, US
Customer Service Technician….Supervisor(3rd key)
Flextronics Inc., Gaithersburg, MD, US
Met with candidates to discuss job opportunities and answer questions about company culture and benefits packages.
•
Maintained accurate records in applicant tracking systems to track progress
• throughout the recruitment process.
Reviewed resumes and other application materials to identify potential candidates.
•
• Utilized applicant tracking systems to store and track candidate information. Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
•
Conducted in-depth phone screens with qualified candidates to assess technical skills and cultural fit for client requirements.
•
December 2017 - August 2018
• Responsible for serving as customers primary point of contact
• Provided operational and reimbursement support to complex programs
• Confirming CGMP
• Executed prompt responses to patients and Healthcare providers Proactive and comfortable taking the initiative, identifying barriers, and working
• with the appropriate parties to eliminate obstructions for customers
• Researching all aspects and services provided on assigned programs
• Resolved complex issues using discretion when dealing with sensitive topics. Committed to delivering excellent customer service while working in a fast-
• paced environment.
• Managed and coordinated multiple projects while ensuring timely completion. December 2016 - January 2017
Executed extensive telecommunication work with patients afflicted with cystic fibrosis
•
Verified medical and pharmacy benefits and provided assurance of new drugs
• for patients with cystic fibrosis
• Demonstrated accuracy and attention to detail while meeting deadlines Formulated new methods to attain monetary medical assistance for underprivileged patients
•
Brief Tenure due to management determining added personnel was
• unnecessary
January 2009 - August 2014
• Provided excellent and friendly customer service to all customers Broker
MVP Life and Annuity, US
Resolved all technical issues and educated customers in a fast-paced environment
•
• Supervised and maintained an efficient work environment
• Inventory management, attendance tracking
• Conducted “one on one” work assessments and goal achievements
• Implemented company and personal goals
• Responsible for administrative duties and maintenance for the facility
• Provided technical and administrative support to executive level positions
• Responsible for product inventory and monthly reports
• Consistently named a top ten employee of the month for the Northeast region Helped establish the number one Device Support Center for the Northeast region
•
• Achieved several awards for outstanding attendance
• Assisted in training new staff members
• Exceeded goals set for the demographics in the Northeast region. September 2018
• I am a licensed Life and Health Insurance broker
• I sell and educate people about insurance needs
Business Management
University of Maryland University College
Mechanical Engineering
Montgomery College
High School Diploma
Colonel Zadok Magruder High School
EDUCATION
Lisa Montrose — Wilcoxon Sensing Technologies
Accounting Manager
Scott Feldman — Giuseppi's Pizza Plus
Restaurant Owner
REFERENCES
Mark Matan — Matan Inc.
CEO Of Matan Inc.
Cindy Schull — Music And Arts
Logistics Manager
Contact this candidate