System Administrator

Tahawwar Baig

*** ******* *****

Brampton, ON L*Y 5Y2

Cell: +1-647-***-****

****.****@*****.***

OBJECTIVE

A certified Technology Specialist having 8+ years of experience in IT industry (Retail, IT service providers) with extensive experience as an individual contributor as well as leading multiple technology teams. An honest, hardworking, team player, working user pressure in a fast-paced environment. Possesses excellent oral and written communication, presentation and organizational skills.

Technical Skills

·Operating Systems: Windows Server 2008/2012/2016/2019/2022, Windows 7/8/10/11, macOS

·Virtualization: VMware, Hyper-V

·Public Cloud: MS Azure, AWS

·Networking: TCP/IP, DNS, DHCP, VPN, LAN/WAN

·Cloud Services: AWS, Microsoft Azure

·Tools/Software: Microsoft Office 365, VMWare, PowerShell, SCCM

·Security: Firewalls (Cisco), Antivirus, Multi-factor Authentication

Working Experience

System Administrator

Arthur Lawrence Canada, Toronto, ON Sep 2023 – Present

Provided Level 1 & 2 technical support to 100+ end-users via phone, email, and chat, resolving hardware, software, and network issues.

Supported Windows & Mac users with software installations, troubleshooting, and system configurations.

Assisted in network troubleshooting, resolving connectivity, printer, and peripheral issues.

Deployed and configured workstations, software, and hardware for new and existing employees.

Diagnosed and resolved desktop application issues, minimizing downtime and ensuring user satisfaction.

Escalated complex technical issues to appropriate teams while maintaining clear communication with stakeholders.

Documented solutions in the knowledge base, reducing repeat incidents and improving team efficiency.

Trained new employees on IT policies, security best practices, and software usage.

Managed user accounts, including permissions, access controls, and password resets across multiple systems.

Supported enterprise applications including Microsoft Office, ERP, CRM, VPN, Citrix solutions.

Developed and maintained standard operating procedures (SOPs) for remote IT support and troubleshooting.

IT Administrator

Cardinal Meats Specialist, Brampton ON Sep 2016 – Sep 2023

Administered and maintained Windows Server environments (2016, 2019), ensuring 99.9% uptime and optimal performance across production, staging, and development systems.

Automated patching and updates for servers and workstations, ensuring compliance with security policies and mitigating vulnerabilities.

Managed VMware infrastructure, optimizing resource allocation, scalability, and high availability for critical virtual machines.

Designed and maintained backup solutions (full/incremental), ensuring data integrity and enabling rapid disaster recovery.

Monitored IT infrastructure (servers, networks, workstations), performing root cause analysis and resolving incidents within SLAs.

Provided Tier 1-2 support for 200+ end-users, resolving complex hardware, software, and network issues via remote tools.

Supported mixed OS environments (Windows/macOS), handling software deployments, hardware troubleshooting, and compatibility fixes.

Administered ERP (CSB), managing user access, troubleshooting system errors, and ensuring data accuracy for inventory/shipment tracking.

Configured and maintained networking equipment (routers, switches, firewalls), ensuring LAN/WAN stability and security.

Managed physical security systems (CCTV, access control, time & attendance), ensuring operational efficiency across multiple sites.

Oversaw IT asset lifecycle—procurement to secure disposal—complying with data sanitization standards and vendor recycling processes.

Coordinated vendor support (Dell, HP, Lenovo, VMware) for hardware replacements, warranty claims, and maintenance.

Conducted security audits and implemented best practices to align with data protection regulations and company policies.

Developed comprehensive documentation for IT procedures, reducing resolution times and enhancing team knowledge sharing.

Led staff training sessions, improving technical literacy and reducing recurring help desk requests.

Managed software licensing and deployments, ensuring compliance and conducting periodic audits.

Planned and executed system upgrades, including patches, firmware updates, and migrations, following change management protocols.

Collaborated cross-functionally on IT projects (network upgrades, infrastructure optimization), supporting long-term business goals.

Certifications

·Microsoft Specialist: Server Virtualization with Windows Server Hyper-V and System Center (In Progress)

·Microsoft Certified Professional (MCP)

·VMWare Certified Professional 6.5 (VCP)

·ITIL V3 Certified

EDUCATION

Humber College, Etobicoke, ON

Three Years Diploma

MEMBERSHIPS

VMUG

VMware User Group

ISACA

Information Systems Audit and Control Association

Member

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