Front Desk Data Entry
Resume:
Alicia Austin
Sandy Springs, GA *****
********@*****.***
SUMMARY
Skills: Skill Professional Sales, Management Experience, Skilled Trainer, Publishing software, Microsoft Outlook, Excel (3 years), PowerPoint (2 years), Word (3 years), Microsoft Access, Microsoft SharePoint; Cold calling (10+ years), Filing, Clerical experience, Data entry, Desk, Order Entry, Telemarketing Work Experience
Administrator
St. Paul's Episcopal Church - Atlanta, GA - Contract June 2024 to December 2024
Coordinate daily office operations and oversee the day-to-day functioning of the office, to ensure smooth workflow and timely completion of tasks, manage schedules, prepare reports, and use the Publishing software to create bulletins weekly, enhancing decision-making with accurate data. Resolve administrative issues promptly, improving office efficiency and staff satisfaction. Maintained organized records, scanned, filed forms, reports, correspondence and receipts. Handling invoices and processing payments with zero discrepancies or error Administrative/Front Desk
Cousins Properties - Sandy Springs, GA – Contract February 2024 - March 2024 Maintained office by organizing the office operations and procedures, controlling correspondence, filing systems, reviewing requisitions, and monitoring clerical functions and implementing innovative systems to reduce errors and improve efficiency. Coordinate the front desk. welcome customers and guests in a friendly manner. Skilled in managing high volume call traffic, and documents by scanning and placing them in their designated files. Updated MS Excel sheets with raw data conversion and data input. Administrative Coordinator – Atlanta, GA - Contract Morehouse College – Atlanta, GA August 2023 to November 2023 I supported 3 Professors (Chair) in Mathematics, Computer Science and Software Engineer, Composing and editing reports/communications including faculty students and the public. Managed multiple projects and daily workload. Working with Confidentiality and discretion with highly sensitive information. Having an interpersonal relationship development maintaining and establishing a meaningful community for students and faculty in departments and programs. Coordinated travel arrangements, including booking airfare, hotel, and ground transportation. Processed invoices and expenses using Concur. Working and managing in stressful situations, fostering conflict resolution, and maintaining composure under pressure. Administrative/Front Desk
Jones Lang LaSalle Incorporated (JLL) – Alpharetta, GA – Contract April 2023 to July 2023 Answered and direct phone calls welcomed and greeted clients and guests. Received delivery of all incoming and outgoing mail, packages and FedEx. Write and distribute emails, memos, and forms, develop and maintain a filing system. Issuing and making badges for employers and guests. Creating a guest database, while handling guest accounts. Responsible for organizing meetings for clients and the supervisors. Coordinating office duties, organizing, and storing information in digital form. Running occupancy reports, assisting in decommissioning the office.
Administrative Assistant
Trucking Insurance Services LLC – Cumming, GA September 2021 to December 2022 Established workflow processes, monitored productivity, and implemented modifications as needed. Kept work and investigative files current and managed the accurate recordings of all the trucking information required to be processed and receive authorization and up to date certificates. Resolved a large volume of Commercial Certificates daily and verification of coverage while assisting the Agent, performing other duties as assigned.
Administrative Assistant
Industrial Access – Cumming, GA – Contract June 2021 to August 2021 Answered phones greeted visitors-maintained calendars ordered supplies, Fedex letters and packages, Managed accounts with light bookkeeping, onboarded new employees' enrollment of new employees into I-9's, sent offered letters, and input new employees into the system. Technology Management Admin
BASF/Chemetall - New Providence, NJ September 2018 to May 2020 Researched and cross reference of vendors and manufacturers with raw material ingredients- Consolidating information that is collected, then sorting and updating the information. Controlled documents on calibration records to organize and maintain track of progress, while contacting suppliers to obtain required regulatory documentation for merger. Orchestrated an off-site meeting. Cultivate relationships with relevant business partners in compliance.
Supervisor, Customer Service
Spirit Delivery & Distribution - New Providence NJ October 2013 to February 2018 Supervised 26 employee's customer service responsibilities include data entry trucking information, inputting work statutes in computers, calling customers and receiving calls pertaining to deliveries, follow-up with customers regarding deliveries.
Manager
Vis a Vis - Summit NJ April 2011 to November 2013
Managing store responsibilities include faxing documents, handling daily operations for the owner, and responding to the calls from customers, also phone call follow-up and post sales activities from call back reports. Manager
Tapestry Accent – Summit NJ May 2009 to January 2011 Managed store operations daily for owner, responded to calls from customers and prospects, worked with inventory ordered items daily, acted as a light typist, cashier with heavy customer contact. Benefits Counselor
Lyons Hospital - Lyons NJ April 2003 to May 2009
Worked with clients to inform them to the extent of their benefits and helped them qualify for their needs. Inside and field experience to find and retain beneficiaries, updated, and maintained database and spreadsheets of client information, setup appointments, transportation and followed up for clients, developed skills in educating and working with the public in a government agency.
Supervisor
King Teleservices -South Plainfield NJ July 1993 to March 2003 Promoted from sale representative within eight months of hire, increased client base in a 12-month period using referrals, cold call telemarketing responsible for business legal reports campaign, supervised 30 employees, achieved and average monthly sales quota, performed continual follow-up potential clients to ensure future sales, consistently ranked in the top ten within a large national sales team, trained and directed sales agents in three departments and sales efforts in total bookings.
Education: Bachelor’s Degree
Certifications and Licenses
Certified Notary Public, E-Verify Administrator
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