Customer Service West Texas
Resume:
Contact Info:
Corrigan, Texas *****
*********@****.***
Robert G. Beard jr.
PROFESSIONAL SKILLS
● Budget Development
● Recruiting & training new talent
● Business Growth & Personnel
● Piloting/Escorting oversized
loads
● Conducting Route Surveys
● Conduction Traffic Control
● Effective time-management skills
INTERPERSONAL SKILLS
● Independent decision maker
● Analytical problem solver
● Excellent customer service skills
● Thrives in high pressure
situations and adapts easily to
change
● Family oriented
● Willing to take on additional
responsibilities to meet team
goals
● Builds positive relationships
with customers and employees
PROFESSIONAL SUMMARY
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Proven professional experience in increasing profitability, overhead cost-reduction, and implementing transformative customer service standards. Strong leadership skills and an entrepreneurial spirit, accomplished in organizational growth, streamlining operations for efficiency, managing multiple projects simultaneously while leading teams of diverse employee groups.
EXPERIENCE
Boot’s Pilot Service, Odessa, Texas — Co-owner/Operator/Pilot-Escort Driver May 2019 - present
● Pilot/escort services of truck loads utilizing high poles to avoid overhead utility line and structure strikes.
● Traffic flagging and control for highway entrance and exiting.
● Strict adherence to Department of Transportation permits to implement route surveys
● Safety and procedural compliance training for new drivers Lightning Oilfield Services, Midland, Texas — Health & Environmental Safety Advisor
June 2018 - December 2019 & June 2021 - June 2022
● Perform continuous EHS inspections of work areas and equipment to ensure employee safety.
● Prepare reports on observed violations and provide recommendations of corrective actions.
● Conduct Department of Transportation safety inspections of tractor trailers
● Conduct on location Safety Analysis and daily tailgate safety meetings
● Professional development to stay up to date with current safety standards
● Conduct route surveys for both legal and oversized tractor-trailer loads
● Measure loads and order appropriate TxDot permits
● Conduct on-site and off-site accident investigations; render basic first aid to injured/ill employees
● Ordered hot work permits, inspection of heavy equipment and fall control devices including safety harnesses.
● H2S gas certified.
State of Texas, various locations — Licensed Peace Officer September 1998 - September 2019
● Enhanced community safety by conducting routine patrols and responding promptly to emergency calls.
● Reduced crime rates through proactive policing, effective communication, and collaboration with local agencies.
● Improved public relations by participating in community events and addressing concerns of citizens.
● Conducted thorough investigations, resulting in the resolution of numerous criminal cases.
● Employed with: Cherokee County Sheriff's Office, Polk County Sheriff's Office, Rusk PD, Pineland PD, and Tyler County Constable’s Office Texas Department of Criminal Justice, various locations — Correctional Officer to Senior Warden I
September 1984 - August 2019
● Improved inmate behavior by implementing and enforcing strict disciplinary policies and procedures.
● Enhanced facility safety by conducting regular security audits and assessing potential risks.
● Total control and responsibility for $48 million annual operating budget; Streamlined operations for efficiency and effective budget management.
● Reduced recidivism rates through the development of comprehensive inmate rehabilitation programs.
● Promoted a positive work environment through clear communication on ongoing professional development opportunities
● Ensured compliance with federal and state regulations governing correctional institutions by maintaining accurate records and documentation
● Fostered strong working relationships with various state and local agencies such as law enforcement, courts and social services
● Created innovative security measures to reduce contraband smuggling into the facility
● Conducted thorough investigations into allegations of staff misconduct or inmate grievances
● Managed daily operations such as inmate processing, housing assignments, food service delivery, medical care provision, and recreational activities scheduling.
● Developed strategic plans for long-term facility improvements and emergency response to protect both staff and offenders.
● Optimized existing resources for creating vocational training programs supporting inmate skill development upon release from custody
● Championed diversity initiatives within staffing practices to ensure an inclusive workforce reflective of the diverse inmate population served
● Supervised inmate counts and searches for missing inmates and coordinated responses for emergency situations arising internal locations
● Supervised health and environmental safety personnel
● Conducted Occupational Review Boards and assigned appropriate corrective actions
● Held all security ranks from Correctional Officer level 1 to Senior Warden level 1 EDUCATION
University of Texas Pan-Am, Edinburg, Texas — Bachelor of Science in Criminal Justice
May 2007
Trinity Valley Community College, Athens, Texas — Associate of Arts in Criminal Justice
August 2005
East Texas Police Academy, Kilgore, Texas — Peace Officer Certification 1998
AFFILIATIONS
● Former member of Southwest Brazoria County Go Texan Committee of the Houston Livestock Show & Rodeo
● Former board member of the Tyler County Boys and Girls Club
● Current board member of the Bradley Currie Memorial Scholarship Fund.
■ voting member of day to day fundraising activities, operations and events, and allocation of funds
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